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Sla Jobs in Texas (NOW HIRING)

builders

AP Coordinator II

Irving, TX · On-site

$19.50 - $25.50/hr

Meets/Maintains Department SLA for acceptable processing volume * Meets/Maintains Department SLA for acceptable quality standards * Processes PO and Non-PO invoices * Initiates Workflow Approval ...

UNAVAILABLE

Senior ServiceNow Developer

Frisco, TX · On-site

$85 - $125/hr

Configure and troubleshoot SLA definitions (task_sla), including investigating stage/state transition issues and running bulk data remediation scripts * Build and maintain integrations between ...

DPDHL

Data Center Logistics Specialist II

Temple, TX · On-site

$27.80/hr

... SLA and quality standards. The role is responsible for ensuring proper inventory tracking, labeling, chain of custody, and inventory accuracy while utilizing Warehouse Management Systems (WMS ...

DHL

Data Center Logistics Specialist II

Temple, TX · On-site

$27.80/hr

... SLA and quality standards. The role is responsible for ensuring proper inventory tracking, labeling, chain of custody, and inventory accuracy while utilizing Warehouse Management Systems (WMS ...

Reputable Recruiting

Support Technician

San Antonio, TX · On-site

$35K - $50K/yr

Manage the entire service request process, ensuring adherence to SLA. * Create user accounts for the Active Directory, Exchange Mailboxes, and Distribution lists. REQUIREMENTS * High School Diploma ...

Facility Solutions Group, Inc.

Service Coordinator

Dallas, TX · On-site

$19.50 - $24.75/hr

Overview As a Service Coordinator, you will be responsible for opening, dispatching, and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service ...

SugaringLA

Front Desk Coordinator

Mckinney, TX · On-site

$13 - $17/hr

Embody the sLA brand mission and characteristics. * Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans. * Spend your days in a clean, sustainable ...

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All JobsSla JobsSla Jobs in Texas

Sla information

See Texas salary details

$12

$29

$70

How much do sla jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for sla in Texas is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $54.18 per hour, depending on experience, location, and employer.

What is an SLA?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What are common challenges faced by SLA managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Sla jobs in Texas?

The most popular types of Sla jobs in Texas are:

What are popular job titles related to Sla jobs in Texas?

For Sla jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Sla jobs in Texas look for?

The top searched job categories for Sla jobs in Texas are:

What cities in Texas are hiring for Sla jobs?

Cities in Texas with the most Sla job openings:

Sla jobs near you
Infographic showing various Sla job openings in Texas as of August 2026, with employment types broken down into 90% Full Time, 3% Part Time, 6% Contract, and 1% Nights. Highlights an 74% Physical, 6% Hybrid, and 20% Remote job distribution, with an average salary of $61,352 per year, or $29.5 per hour.

Operation Manager - Infrastructure Support

Inficare Technologies

Dallas, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Role : Operation Manager - Infrastructure Support
Location : Dallas, TX (Onsite)
Duration : Long Term
Role Summary:
Responsible for end-to-end delivery of managed services for ECS environment covering Linux, Windows, Oracle, SQL, Storage, Backup, Active Directory, Exchange, Certificates, and Middleware.
This role ensures:
  • Smooth daily operations
  • Meeting SLA/KPI commitments
  • Strong customer engagement
  • Effective leadership of technical teams

Key Responsibilities:
1. Service Delivery & Operations
  • Manage day-to-day operations of ECS services across all technical towers
  • Ensure services are delivered as per agreed SLAs/Scope of Work
  • Maintain high availability, performance, and stability of systems
  • Drive quick resolution of incidents, problems, and service requests

2. Team Management & Leadership
  • Lead and manage multi-technology teams (Exchange, Active Directory, Linux, Windows, DB, Storage, etc.)
  • Ensure team has right skills, training, and coverage
  • Allocate work and track performance of team members
  • Act as single point of escalation for technical and delivery issues

3. SLA / KPI / PI Management
  • Monitor and ensure compliance with:
    • SLA (Service Level Agreements)
    • KPI (Key Performance Indicators)
    • PI (Performance Indicators)
  • Identify risks proactively and take corrective actions
  • Work with teams to improve performance metrics continuously

4. Reporting & Governance
  • Prepare and present:
    • Weekly / Monthly service reports
    • SLA & KPI dashboards
    • Incident and problem trend reports
  • Provide clear, executive-level updates to customer and leadership
  • Support governance meetings like MBR/QBR

5. Customer Management
  • Act as primary interface with customer for day-to-day operations
  • Understand customer priorities and align service delivery accordingly
  • Build strong relationships and ensure customer satisfaction
  • Handle escalations and drive timely resolution

6. Risk, Issue & Change Management
  • Identify delivery risks and operational issues proactively
  • Ensure all issues are tracked and resolved with proper ownership
  • Manage change implementations with minimum business impact

7. Continuous Improvement (CSI)
  • Identify improvement opportunities in:
    • Automation
    • Process optimization
    • Cost efficiency
  • Drive initiatives to improve service quality and efficiency

Required Skills & Experience
Technical Understanding (must-have)
  • Hands-on understanding (not deep SME) of:
    • Linux / Windows servers
    • Oracle / SQL databases
    • Storage & Backup systems
    • Active Directory / Exchange
    • Certificate lifecycle management
    • Middleware platforms

Functional Skills
  • Strong understanding of:
    • ITIL / Managed Services model
    • SLA / KPI / Performance reporting
    • Incident, Problem, Change management

Soft Skills
  • Strong communication (customer-facing role)
  • Leadership and team handling
  • Problem-solving and decision making
  • Ability to work in fast-paced production environment

Experience
  • 8-12+ years in IT infrastructure / managed services
  • 3-5 years in Service Delivery / Service Manager role
  • Experience handling enterprise customers and large teams

Success Measures (What Good Looks Like)
  • SLA compliance consistently met
  • Customer satisfaction (CSAT) positive
  • Reduced incidents / faster resolution
  • Strong reporting and transparency
  • Stable operations with minimal escalations

Apply