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Sla Jobs in Texas (NOW HIRING)

Medclinicx

Service Delivery Manager

Austin, TX · On-site

$90 - $130/hr

Track service metrics and performance indicators (SLA, KPI). * Create reports for internal and client stakeholders. * Identify workflow improvements and automation opportunities.

DHL

Data Center Logistics Specialist II

Temple, TX · On-site

$27.80/hr

... SLA and quality standards. The role is responsible for ensuring proper inventory tracking, labeling, chain of custody, and inventory accuracy while utilizing Warehouse Management Systems (WMS ...

Caliber Collision

National Account Manager

Lewisville, TX · On-site

$90K - $116K/yr

Success is defined by account retention, revenue growth within existing accounts, SLA compliance, and client satisfaction, supported by a structured, repeatable self-managed operating cadence.

CitiusTech

Production Support Analyst

Dallas, TX · On-site

Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records. * Maintain logs of all issues and ensure resolutions according to quality ...

DPDHL

Data Center Logistics Specialist II

Temple, TX · On-site

$27.80/hr

... SLA and quality standards. The role is responsible for ensuring proper inventory tracking, labeling, chain of custody, and inventory accuracy while utilizing Warehouse Management Systems (WMS ...

Reputable Recruiting

Support Technician

San Antonio, TX

$35K - $50K/yr

Manage the entire service request process, ensuring adherence to SLA. * Create user accounts for the Active Directory, Exchange Mailboxes, and Distribution lists. REQUIREMENTS * High School Diploma ...

Caliber Collision

National Account Manager

Lewisville, TX · On-site

$90K - $116K/yr

Success is defined by account retention, revenue growth within existing accounts, SLA compliance, and client satisfaction, supported by a structured, repeatable self-managed operating cadence.

EPMA

ServiceNow Coordinator - W2 Only

Houston, TX

Ability to prioritize, triage, assign, and monitor high volumes of support tickets while meeting SLA requirements. * Strong organizational and multitasking skills with excellent attention to detail.

Facility Solutions Group, Inc.

Service Coordinator

Dallas, TX · On-site

$19.50 - $24.75/hr

Overview As a Service Coordinator, you will be responsible for opening, dispatching, and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service ...

EPMA

ServiceNow Coordinator - W2 Only

Houston, TX · On-site

Ability to prioritize, triage, assign, and monitor high volumes of support tickets while meeting SLA requirements. * Strong organizational and multitasking skills with excellent attention to detail.

Modaxo - Elovate

Director, Customer Care

El Paso, TX · On-site

Define Tier I and Tier II support scope, escalation paths, and SLA targets. * Hire and onboard the Help Desk Supervisor and build the team to operationalize round-the-clock support. Customer ...

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Sla information

See Texas salary details

$12

$29

$70

How much do sla jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for sla in Texas is $29.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $54.18 per hour, depending on experience, location, and employer.

What is an SLA?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What are common challenges faced by SLA managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Sla jobs in Texas?

The most popular types of Sla jobs in Texas are:

What are popular job titles related to Sla jobs in Texas?

For Sla jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Sla jobs in Texas look for?

The top searched job categories for Sla jobs in Texas are:

What cities in Texas are hiring for Sla jobs?

Cities in Texas with the most Sla job openings:

Sla jobs near you
Infographic showing various Sla job openings in Texas as of July 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $61,352 per year, or $29.5 per hour.

Real Time Operating Center Supervisor

Texas Petroleum Group

Houston, TX • On-site

Full-time

Re-posted 15 days ago

Job description

Company Overview:
Welcome to Timewise! Shell Mobility & Convenience proudly operates over 200 Timewise convenience stores and Shell gas stations in Texas and New Mexico. Our friendly team provides great customer service while supporting our employees with growth opportunities. Shell Mobility & Convenience is based in Houston, Texas and became part of the Shell Group in 2022. Join our friendly and hard-working Timewise family!
Position Summary
The RTOC Supervisor is responsible for the real-time execution, oversight, and governance of Maintenance Service Level Agreements (SLAs) across the retail fuel network. This role ensures maintenance events are efficiently triaged, dispatched, and resolved within defined SLA targets to maintain system uptime, regulatory compliance, and customer experience.
As the central control point for maintenance operations, the Supervisor leads the RTOC team while coordinating field technicians, vendors, and internal stakeholders. The role functions as a scalable operations control tower, enabling network growth without proportional increases in cost or headcount.
Core Responsibilities
  1. SLA Governance & Performance
  • Own and enforce SLA compliance across all asset classes, including fuel systems, POS, HVAC, lighting, and critical infrastructure
  • Monitor and drive performance across response time, dispatch time, and resolution SLAs
  • Track equipment uptime and manage backlog aging
  • Act as escalation authority for SLA exceptions and high-impact incidents
  1. Real-Time Monitoring & Dispatch
  • Oversee real-time system monitoring (CMMS, SCADA, and alerting platforms)
  • Prioritize and dispatch work based on severity, business impact, and SLA commitments
  • Coordinate internal teams and third-party vendors to ensure timely resolution
  • Support call handling and escalation management during peak demand periods
  1. Throughput Management & Scalability
  • Manage work order throughput using structured queue management and prioritization
  • Optimize technician and vendor capacity through load balancing and routing efficiency
  • Identify and remove bottlenecks across dispatch, response, and resolution cycles
  • Implement scalable processes such as tiered triage, automation, and standardized playbooks to support network expansion
  1. Leadership & Workforce Management
  • Lead a 24/7 RTOC team operating across rotating shifts
  • Establish performance expectations aligned to SLA adherence and productivity
  • Train team members on maintenance workflows, escalation protocols, and systems
  • Align staffing models and shift coverage with workload demand and network scale
  1. Performance Reporting & Continuous Improvement
  • Track and report KPIs including SLA compliance, MTTR, backlog, and asset uptime
  • Deliver performance insights and reporting to leadership
  • Identify recurring failure trends and drive preventive maintenance strategies
  • Ensure accuracy and completeness of work order and incident records
  1. Stakeholder Coordination & Escalation
  • Serve as the primary escalation point during operational disruptions
  • Coordinate with operations, site management, and compliance teams
  • Lead communication and response during critical incidents, including equipment failures and environmental risks

Qualifications
  • 5+ years of experience in maintenance operations (multi-site retail fuel or similar preferred)
  • Prior supervisory experience in dispatch, control center, or operations environments
  • Strong technical knowledge of fuel systems, electrical, HVAC, and facilities infrastructure
  • Proven experience managing SLA-driven operations at scale
  • Proficiency with CMMS and monitoring platforms

Success Measures
  • Achieve ≥95% SLA compliance across critical maintenance categories
  • Reduce mean time to repair (MTTR) and maintain a controlled work order backlog
  • Maintain high asset uptime across fuel and store systems
  • Enable scalable RTOC operations that support network growth without proportional cost increases

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