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Sla Manager Jobs in Texas (NOW HIRING)

Perfict

Product Manager

Richardson, TX · On-site

... SLA management. • Ability to influence. • Proactively addresses problems and escalates appropriately. • Teamwork and collaboration. • Ability to tie together solutions across systems. • ...

K Anand Corporation

Blue Yonder WMS

Plano, TX · On-site

Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams, strengthen knowledge management, and ensure operational ...

Socket.dev

Operations Manager (Marketplace)

Austin, TX · On-site

$90 - $120/hr

Holistic SLA Management: Own day-to-day team performance across core operational delivery metrics, including throughput, quality standards, CSAT, and strict SLA compliance. * Workforce & Queue Health:

Reputable Recruiting

Support Technician

San Antonio, TX · On-site

$35K - $50K/yr

Manage the entire service request process, ensuring adherence to SLA. * Create user accounts for the Active Directory, Exchange Mailboxes, and Distribution lists. REQUIREMENTS * High School Diploma ...

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Sla Manager information

See Texas salary details

$19.3K

$55.6K

$125.8K

How much do sla manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for sla manager in Texas is $55,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,099.00 and $68,595.00 per year, depending on experience, location, and employer.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Texas?

For Sla Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Texas look for?

The top searched job categories for Sla Manager jobs in Texas are:

What cities in Texas are hiring for Sla Manager jobs?

Cities in Texas with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $55,591 per year, or $26.7 per hour.

Incident Manager / Operations Specialist

IT America Inc

Plano, TX • On-site

Contractor

Posted 13 days ago

Job description

Position: Incident Manager / Operations Specialist

Location: Plano, TX/Richmond, VA/McLean, VA/Chicago, IL

Duration: Long term contract

Tools: ServiceNow / Jira / Splunk / Dynatrace / Datadog / Grafana

Cloud: AWS / Azure / GCP

**This position is open to Only Ex-CapitalOne Employees/Contractors**

Job Summary:

We are seeking experienced Incident Managers / Operations Specialists responsible for managing production incidents, coordinating technical teams, monitoring applications and infrastructure, and driving timely resolution of critical issues. The ideal candidate should have strong experience in ITIL-based incident management, monitoring, escalation, root cause analysis, and operational support.

Key Responsibilities

  • Manage P1/P2/P3 incidents from identification through resolution and closure.
  • Coordinate technical teams, application owners, infrastructure teams, vendors, and business stakeholders during incidents.
  • Monitor applications, systems, infrastructure, and services to proactively identify issues.
  • Lead incident bridges and ensure effective communication throughout the incident lifecycle.
  • Track incidents against SLA, response, and resolution targets.
  • Perform initial troubleshooting, impact assessment, escalation, and resolution coordination.
  • Conduct Root Cause Analysis (RCA) and document corrective and preventive actions.
  • Identify recurring incidents and work with engineering teams to eliminate underlying issues.
  • Maintain incident reports, dashboards, operational metrics, and management communications.
  • Support problem management, change management, and continuous improvement initiatives.
  • Participate in on-call and after-hours support as required.

Required Skills

  • 10+ years of experience in Incident Management, IT Operations, Production Support, or related roles.
  • Strong knowledge of ITIL Incident, Problem, and Change Management processes.
  • Experience managing critical production incidents and major incident response.
  • Strong knowledge of application and infrastructure monitoring and alerting.
  • Experience with ticketing tools such as ServiceNow, Jira, or similar platforms.
  • Strong understanding of SLA management, escalation procedures, and incident prioritization.
  • Excellent troubleshooting, communication, coordination, and stakeholder management skills.
  • Experience preparing RCA reports, incident metrics, and management dashboards.

Preferred Skills

  • Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, New Relic, or Grafana.
  • Knowledge of AWS, Azure, or GCP environments.
  • Understanding of cloud infrastructure, databases, APIs, networking, and application architecture.
  • Experience with DevOps, CI/CD, automation, and observability.
  • ITIL certification is preferred.
  • Experience working in 24x7 production support / on-call environments.