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Sla Jobs Near Me

Northern Base

Delivery Manager

Columbus, OH · On-site

Ensure SLA/KPI adherence, quality, and timeliness of deliverables * Oversee: o Incident / Problem / Change governance o Production stability and business continuity _____ 3. Demand Management ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site

Own day-to-day platform uptime and SLA performance -- implementing monitoring, alerting, and incident response processes. * Lead post-incident reviews, root-cause analysis, and remediation planning ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site

$190K - $200K/yr

Own day-to-day platform uptime and SLA performance - implementing monitoring, alerting, and incident response processes. * Lead post-incident reviews, root-cause analysis, and remediation planning to ...

T-Cetra LLC

Solutions Architect Director

Dublin, OH · On-site +1

Own day-to-day platform uptime and SLA performance - implementing monitoring, alerting, and incident response processes. * Lead post-incident reviews, root-cause analysis, and remediation planning to ...

Vertiv Co

Manager, Process Enablement

Westerville, OH · On-site

Proficiency in SLA reporting and performance metric analysis. * Deep functional knowledge across multiple Oracle EBS modules. * Experience with ServiceNow ticket management, SharePoint documentation ...

Georgia IT

Program/Project Manager

Columbus, OH · On-site

Vendor and integrator management: contract negotiation support, SLA enforcement, multi-vendor coordination * Budgeting and TCO management across capex/opex (SaaS subscriptions, hardware, integrator ...

Georgia IT

Program/Project Manager

Columbus, OH · On-site

... SLA enforcement, multi-vendor coordination · Budgeting and TCO management across capex/opex (SaaS subscriptions, hardware, integrator labor) · Manufacturing/chemical site experience: safety ...

Precision Technologies Corp

GIS Test Lead

Columbus, OH · On-site

$81K - $109K/yr

Strong in reporting, risk assessment, KPI/SLA tracking * Experience in defining test strategy covering functional, regression, automation, performance, and non-functional testing * Automation ...

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How much do sla jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for sla in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

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Sla jobs near you
A map of the United States highlighting the number of Sla job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Sla job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Delivery Manager

Northern Base

Columbus, OH • On-site

Full-time

Posted 5 days ago

Job description

Job Description
Must Have Technical/Functional Skills
1. Strong Customer facing skills
2. Enable farming of account and develop growth opportunities
Roles & Responsibilities
 1. Client Relationship & Account Ownership
• Act as primary interface between client leadership and TCS
• Build strong relationships with Directors, Business Heads, and Account Stakeholders
• Own overall account satisfaction (CSAT/CSI) and engagement health
• Represent TCS as the face of delivery at onsite
________________________________________
2. End-to-End Service Ownership (Across Towers/Portfolios)
• Drive integrated delivery across various portfolios 
• Ensure SLA/KPI adherence, quality, and timeliness of deliverables 
• Oversee: 
o Incident / Problem / Change governance
o Production stability and business continuity
________________________________________
3. Demand Management & Business Alignment
• Understand client business priorities (Utilities domain – grid, billing, trading, compliance)
• Convert business needs into: 
o Enhancements
o Projects
o Transformation initiatives
• Work with delivery teams to shape solutions and execution strategy
________________________________________
4. Governance & Executive Reporting
• Lead all governance forums: 
o Weekly operational reviews
o Monthly PMR / QBR
o Leadership connects
• Present: 
o SLA/KPI performance
o Risks & mitigation plans
o Improvement roadmap
• Track and ensure closure of actions from governance meetings
________________________________________
5. Financial & Commercial Accountability
• Own account-level metrics: 
o Revenue realization
o Resource utilization
o Gross margin
• Identify growth opportunities (new SoW, additional applications scope) 
• Support contract renewals, pricing, and commercial discussions
________________________________________
6. Risk & Escalation Management
• Identify delivery risks proactivel y: 
o Resource gaps (e.g., onsite bandwidth issues) 
o SLA/KPI risks
• Manage: 
o Client escalations
o Critical incidents with high business impact
• Drive RCA-based corrective and preventive actions
________________________________________
7. Onsite–Offshore Coordination
• Ensure seamless coordination between: 
o Onsite team (client-facing)
o Offshore delivery teams
• Maintain structured cadence: 
o Daily ops calls
o Weekly service reviews
o Leadership connects 
• Enable alignment on priorities, risks, and deliverables
________________________________________
8. Client Feedback & Continuous Improvement
• Capture structured client feedback and expectations 
• Drive: 
o Automation initiatives (RiO, productivity)
o Service improvements
o Innovation adoption
• Translate feedback into actionable improvement plans
________________________________________
9. Compliance & Utilities Domain Governance
• Ensure adherence to: 
o Security standards (e.g., NERC/CIP for utilities)
o Audit and compliance requirements
• Align delivery with: 
o Regulatory standards
o Customer-specific policies