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Sla Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

End-to-end campaign delivery : own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts. * Agent matching & success : move agent 1099s ...

ShyftOff

Operations Manager

Tampa, FL · On-site

End-to-end campaign delivery : own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts. * Agent matching & success : move agent 1099s ...

ShyftOff

Operations Manager

Tampa, FL

End-to-end campaign delivery : own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts. * Agent matching & success : move agent 1099s ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL

$75K - $95K/yr

SLA compliance within assigned pod standards * Time entry compliance 98% * QA review of at least 5% of tickets/calls weekly * Escalation routing compliance * Documentation standard enforcement What ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL · On-site

$75K - $95K/yr

SLA compliance within assigned pod standards * Time entry compliance ≥ 98% * QA review of at least 5% of tickets/calls weekly * Escalation routing compliance * Documentation standard enforcement ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL

$75K - $95K/yr

SLA compliance within assigned pod standards * Time entry compliance ≥ 98% * QA review of at least 5% of tickets/calls weekly * Escalation routing compliance * Documentation standard enforcement ...

Amentum

Senior Service Agreement Analyst

Cocoa Beach, FL · On-site

$72K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary customer interface for SLA and software asset management matters, including leading recurring working groups with internal and external stakeholders focused on service ...

Pae

Senior Service Agreement Analyst

Cocoa Beach, FL · Hybrid

$72K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serve as the primary customer interface for SLA and software asset management matters, including leading recurring working groups with internal and external stakeholders focused on service ...

ADP - RNOOID0029990995

Be Seen First

Manager of ITSM Support and Engineering

Deerfield Beach, FL · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and report on core support KPIs -- first-response time, resolution time, ticket backlog, CSAT, and SLA compliance -- and drive continuous improvement against them * Lead, coach, and develop ...

New

ADP - RNOOID0029990995

Be Seen First

Manager of ITSM Support and Engineering

Deerfield Beach, FL · On-site

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Monitor and report on core support KPIs -- first-response time, resolution time, ticket backlog, CSAT, and SLA compliance -- and drive continuous improvement against them * Lead, coach, and develop ...

New

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

  • Medical

  • PTO

SLA * Priority * Skillset * Client impact * Monitor ticket queues to ensure response and resolution targets are met * Communicate status updates to clients in a timely and professional manner

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

  • Medical

  • PTO

SLA * Priority * Skillset * Client impact * Monitor ticket queues to ensure response and resolution targets are met * Communicate status updates to clients in a timely and professional manner

Sugaring LA

Front Desk Coordinator

Fort Lauderdale, FL · On-site

$14 - $16/hr

  • Retirement

Embody the sLA brand mission and characteristics. * Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans. * Spend your days in a clean, sustainable ...

SugaringLA

Front Desk Coordinator

Plantation, FL · On-site

$14 - $16/hr

  • Retirement

Embody the sLA brand mission and characteristics. * Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans. * Spend your days in a clean, sustainable ...

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All JobsSla JobsSla Jobs in Florida

Sla information

See Florida salary details

$10

$23

$56

How much do sla jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for sla in Florida is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $43.46 per hour, depending on experience, location, and employer.

What is an SLA?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are common challenges faced by SLA managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.

What are the most commonly searched types of Sla jobs in Florida?

The most popular types of Sla jobs in Florida are:

What are popular job titles related to Sla jobs in Florida?

For Sla jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Sla jobs in Florida look for?

The top searched job categories for Sla jobs in Florida are:

What cities in Florida are hiring for Sla jobs?

Cities in Florida with the most Sla job openings:

Sla jobs near you
Infographic showing various Sla job openings in Florida as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,211 per year, or $23.7 per hour.

Operations Manager

ShyftOff

Tampa, FL • On-site

Full-time

Re-posted 27 days ago

Job description

About this role

At ShyftOff you'll sit at the center of our delivery engine. ShyftOff connects clients with flexible, high-quality US-based contact center talent on a platform that is designed to scale their workforce in just a few clicks. As an Operations Manager you'll own delivery for assigned campaigns, translating client requirements into operational execution. You'll be the operational owner who ensures the right agents are in the right seats, training resources enable quality, and operational signals are turned into timely, tactical decisions that protect SLA performance and margin.

What you'll own
  • End-to-end campaign delivery: own staffing outcomes, utilization, SLA compliance, margin, and day-to-day operational health for assigned accounts.
  • Agent matching & success: move agent 1099s through ShyftOff's pipeline and place the highest-quality agents on campaigns balancing speed, fit, and quality to meet campaign demand.
  • WFM partnership: work closely with the Director of WFM to ensure shifts are picked up and intraday actions are taken so occupancy and adherence targets are achieved. You will own client-provided forecasting data to deliver perfect staffing.
  • Training & enablement oversight: ensure training materials and support resources (both ShyftOff and client-provided) are current, high-quality, and evolving. Keep client training up to date to satisfy agent performance requirements and maintains quality standards.
  • Quality & performance: own QA program inputs and outcomes ensure QA frameworks, scorecards, and feedback loops are producing the quality required to meet client expectations.
  • Data-driven deployment: use data to interpret staffing accuracy, SLA compliance, occupancy, and other operational metrics deploy and reallocate agent talent and resources to meet targets.
  • Platform partnership: partner with Product & Engineering to maintain platform efficiency and provide input for enhancements to WFM tools, QA platforms, knowledge management, and AI automation to improve productivity and reduce cost-to-serve.
  • Client partnership: run operational business reviews and proactively communicate delivery status, opportunities, and remediation plans to client stakeholders.
Client KPIs you'll align to

Typical client KPIs you'll manage toward include: AHT, ASA, FCR, CSAT, NPS, occupancy, schedule adherence, shrinkage, forecast accuracy, and SLA compliance.

What success looks like in the first 3 months:
  • Staffing accuracy and agent pool health strong enough to meet client staffing targets.
  • SLA compliance at or above client targets.
  • Clear evidence that training and support resources produce consistent quality outcomes.
  • Measurable improvements in CSAT/FCR or other client KPIs through improved talent placement and QA alignment.
  • Playbooks and processes that make deployments repeatable and reduce time-to-stability for new campaigns.
You'll thrive here if you have
  • 5+ years in contact center / BPO operations, with direct ownership of contact center service delivery and/or client outcomes.
  • 3+ years managing and collaborating across teams that include team leads, QA analysts, WFM teams, and agents with measurable performance outcomes.
  • Deep familiarity with contact center KPIs (AHT, ASA, FCR, CSAT, NPS, occupancy, shrinkage, SLA compliance, etc).
  • Hands-on experience working with WFM teams and WFM tools.
  • Strong ability to critically review and improve client-provided training and support materials.
  • Strong operational instincts and the ability to turn data into tactical decisions about where to deploy agent talent.
  • Excellent stakeholder and client communication skills you'll present operational realities and remediation plans to clients.
  • Advanced Excel skills (pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus.
Nice to have
  • Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks.
  • Experience with QA frameworks, accreditation programs, or training program design.
  • Experience with AI/automation or knowledge management platforms.
ShyftOff logo

About ShyftOff

Sourced by ZipRecruiter

Industry

Strategic planning consulting services

Company size

1 - 10 Employees

Headquarters location

Tampa, FL, US

Year founded

2020

View All ShyftOff Jobs