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Sla Manager Jobs in Florida (NOW HIRING)

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client ... End-to-end campaign delivery : own staffing outcomes, utilization, SLA compliance, margin, and day ...

ShyftOff

Operations Manager

Tampa, FL · On-site

As an Operations Manager you'll own delivery for assigned campaigns, translating client ... End-to-end campaign delivery : own staffing outcomes, utilization, SLA compliance, margin, and day ...

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... SLA * Priority * Skillset * Client impact * Monitor ticket queues to ensure response and resolution ...

2 J DATA

Account Manager

Jupiter, FL · On-site

$17 - $22/hr

Account Manager - 2JData (Managed IT Services) ***** This position is in office ***** Jupiter, FL ... SLA * Priority * Skillset * Client impact * Monitor ticket queues to ensure response and resolution ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL · On-site

$75K - $95K/yr

... Manager Position Summary The Service Supervisor is the operational leader for an assigned service pod. This role owns day-to-day service execution, technician performance, SLA adherence, and board ...

Dedicated IT

Service Supervisor

Palm Beach Gardens, FL · On-site

$75K - $95K/yr

... Manager Position Summary The Service Supervisor is the operational leader for an assigned service pod. This role owns day-to-day service execution, technician performance, SLA adherence, and board ...

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Showing results 1-20

All JobsSla JobsSla Manager JobsSla Manager Jobs in Florida

Sla Manager information

See Florida salary details

$17.5K

$50.4K

$113.9K

How much do sla manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for sla manager in Florida is $50,355.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,075.00 and $62,134.00 per year, depending on experience, location, and employer.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Florida? For Sla Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Florida look for? The top searched job categories for Sla Manager jobs in Florida are:
What cities in Florida are hiring for Sla Manager jobs? Cities in Florida with the most Sla Manager job openings:
Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $50,355 per year, or $24.2 per hour.

Information Technology_USA - USA_C&SI Engagement Manager

Real Soft, Inc.

Jacksonville, FL • On-site

Contractor

Posted 16 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES BETWEEN UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
Example: PTN_US_9999999_SKIPJOHNSON0413
: -
MSP Owner: Michelle Lee
Location: Lake City, WA
Duration: 6 months
skill id: 10881313
Role Description
Client Relationship & Governance
• Act as the single point of contact for the client across all BPO engagements.
• Build and maintain long-term, strategic client relationships to drive trust and account growth.
• Lead governance cadence including weekly/monthly reviews, QBRs, and steering committees.
• Own end-to-end execution of joint goals set between TCS and client and strive towards bringing in efficiency and value through execution.
• Proactively manage client escalations, risks, and expectations.
Program & Delivery Management
• Own end-to-end service delivery across all in-scope BPO towers.
• Ensure delivery meets SLA, KPI, quality, and compliance standards.
• Drive transition programs (pre-DD, DD, ramp-up, steady state).
• Manage delivery risks and ensure timely resolution.
Stakeholder & Team Leadership
• Lead cross-functional teams across operations, transition, IT, HR, and quality.
• Align internal stakeholders to client objectives.
• Mentor delivery leads and ensure high-performance culture.
Financial & Commercial Management
• Manage P&L for the engagement.
• Ensure adherence to contractual and billing processes.
• Identify cross-sell/upsell opportunities.
Transition & Transformation
• Oversee BPO transition progress and act as a single point of contact for client and TCS.
• Drive continuous improvement and automation initiatives.
Performance Management & Reporting
• Track KPIs such as SLA, productivity, and attrition.
• Provide executive dashboards and reports.
Required Skills
Client Relationship & Governance
• Client relationship management
• Governance management
• Weekly/monthly reviews
• QBRs
• Steering committees
• Client escalation management
• Risk management
• Stakeholder expectation management
Program & Delivery Management
• End-to-end service delivery management
• SLA management
• KPI management
• Quality management
• Compliance management
• Transition program management
o Pre-DD
o DD
o Ramp-up
o Steady state
• Delivery risk management
Stakeholder & Team Leadership
• Cross-functional team leadership
• Operations management
• Transition management
• IT collaboration
• HR collaboration
• Quality team collaboration
• Delivery lead mentoring
• High-performance team culture
Financial & Commercial Management
• P&L management
• Contractual process management
• Billing process management
• Cross-sell opportunities
• Upsell opportunities
Transition & Transformation
• BPO transition management
• Continuous improvement
• Automation initiatives
Performance Management & Reporting
• SLA tracking
• Productivity tracking
• Attrition tracking
• Executive dashboards
• Executive reporting
Skills: Business Finance Management ~ Business Process Management(BPM) ~ Corporate Performance Management(CPM) ~ Quality Management for Delivery
Experience Required: 10 & Above

Apply