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Escalations Manager Jobs in Florida (NOW HIRING)

Kaseya Careers

Customer Success Manager

Orlando, FL

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

247Hire

Manager, Finance Transformation

Orlando, FL · On-site

$90 - $120/hr

Follow-ups and escalations * Support preparation of executive and operating committee materials, including summaries, trackers, and talking points. Issue Resolution & Escalation Management

Kaseya

Customer Success Manager

Orlando, FL · On-site

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

Kaseya Careers

Customer Success Manager

Orlando, FL · On-site

This role focuses on operational excellence, service performance management, escalation coordination, and continuous improvement initiatives designed to strengthen long-term customer health and ...

Stellar IT Group

Product Manager - Theme Park

Miami, FL · On-site

Provide strong decision-making and escalation management across development phases * Manage and coordinate with external vendors and cross-functional teams Requirements: * 3-5 years of experience in ...

Sonny's Enterprises LLC

Field Manager

Tamarac, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This role owns technician coordination, scheduling, deployment execution, escalation management, and operational performance across multiple projects and regions. The Field Manager serves as a key ...

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Escalations Manager information

See Florida salary details

$26.5K

$76.4K

$123.3K

How much do escalations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for escalations manager in Florida is $76,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,400.00 per year, depending on experience, location, and employer.

What is an escalations manager?

Escalations Managers are professionals responsible for handling and resolving complex or high-priority customer issues that frontline support teams are unable to resolve. They coordinate between different departments, communicate directly with customers, and ensure that problems are addressed quickly and effectively. Their role also involves identifying recurring issues, recommending process improvements, and maintaining customer satisfaction by ensuring timely resolutions. Escalations Managers often work in industries like technology, telecommunications, or customer service, where managing customer relationships is critical.

How does an escalations manager typically collaborate with cross-functional teams to resolve complex customer issues?

As an Escalations Manager, you will regularly work with teams such as customer support, product development, engineering, and sales to address and resolve challenging customer concerns. This collaboration often involves facilitating meetings, collecting technical details, and ensuring all stakeholders are aligned on the resolution strategy. Effective communication and strong problem-solving skills are key, as you’ll need to coordinate resources and provide customers with timely updates. Building strong relationships with internal teams is essential to expedite solutions and prevent similar issues in the future.

What are the key skills and qualifications needed to thrive as an escalations manager, and why are they important?

To thrive as an Escalations Manager, you need expertise in problem-solving, conflict resolution, and customer service, typically backed by experience in support or operations management. Familiarity with CRM platforms like Salesforce, ticketing systems, and data analysis tools is often required, alongside certifications in ITIL or customer service management. Strong communication, emotional intelligence, and leadership skills help you defuse tense situations and guide teams effectively. These abilities are crucial for resolving high-impact issues quickly, maintaining customer satisfaction, and protecting the company’s reputation.

What is the difference between Escalations Manager vs Customer Support Manager?

AspectEscalations ManagerCustomer Support Manager
ResponsibilitiesHandles complex customer issues, manages escalation processes, resolves high-priority complaintsOversees customer service teams, manages support operations, improves customer satisfaction
Required SkillsProblem-solving, conflict resolution, communication, technical knowledgeLeadership, communication, customer service skills, team management
Work EnvironmentFast-paced, problem-solving focused, often within customer service or technical support teamsTeam management, strategic planning, customer interaction
Common Industry UsageTechnology, telecommunications, SaaS companiesRetail, finance, technology, service industries

The Escalations Manager focuses on resolving complex and high-priority customer issues, often requiring technical expertise and problem-solving skills. In contrast, the Customer Support Manager oversees the entire support team, ensuring overall customer satisfaction and support efficiency. Both roles are vital in customer service but differ in scope and focus.

How to become an escalations manager?

To become an escalations manager, candidates typically need several years of experience in customer service, support, or operations roles, along with strong problem-solving and communication skills. A bachelor's degree in business, management, or a related field is often preferred, and familiarity with customer relationship management (CRM) tools can be beneficial. Developing leadership abilities and understanding company policies for handling complex issues are also important for advancement into this role.

What are the most commonly searched types of Escalations jobs in Florida?

The most popular types of Escalations jobs in Florida are:

What are popular job titles related to Escalations Manager jobs in Florida?

For Escalations Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Escalations Manager jobs in Florida look for?

The top searched job categories for Escalations Manager jobs in Florida are:

What cities in Florida are hiring for Escalations Manager jobs?

Cities in Florida with the most Escalations Manager job openings:

Escalations Manager jobs near you
Infographic showing various Escalations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $76,437 per year, or $36.7 per hour.

Supervisor of Resolutions / Escalations

Choice Home Warranty

Sunrise, FL • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Job description:

Resolutions amp; Escalations Supervisor

Choice Home Warranty is seeking a driven and experienced leader to oversee our Resolutions amp; Escalations team. This role is ideal for someone passionate about developing high-performing teams, improving customer experience, and driving operational excellence in a fast-paced environment.

The ideal candidate brings strong leadership experience, a solutions-oriented mindset, and the ability to coach teams through complex customer interactions while improving performance, accountability, and overall service delivery.

What You’ll Do

  • Lead, coach, and develop a team focused on customer resolutions, escalations, and dispute management.
  • Investigate and manage complex customer concerns while ensuring timely and professional claim resolution.
  • Conduct regular coaching and feedback sessions using call reviews and performance data to improve quality, communication, and customer satisfaction.
  • Identify escalation trends, operational gaps, and process improvement opportunities to reduce customer friction and improve outcomes.
  • Partner with leadership to improve workflows, strengthen service standards, and support departmental performance goals.
  • Monitor KPIs, analyze reporting trends, and utilize data to drive team performance and operational efficiency.
  • Maintain a positive, accountable, and high-performance team culture while motivating employees to achieve individual and departmental goals.
  • Support ongoing initiatives focused on customer retention, service excellence, and continuous improvement.

What We’re Looking For

  • 3+ years of leadership or supervisory experience managing high-performing teams.
  • Strong background in escalations, customer service, dispute resolution, or call center operations.
  • Proven ability to coach, motivate, and improve employee performance.
  • Excellent communication, organizational, and problem-solving skills.
  • Experience analyzing performance metrics and implementing operational improvements.
  • Proficiency in Microsoft Office, including Excel.
  • Bachelor’s degree preferred but not required.

Compensation amp; Growth

  • Base salary starting at $60,000 annually plus performance-based bonus opportunities.
  • Structured compensation growth with annual increases through the third year based on performance and tenure.
  • Career advancement opportunities within a rapidly growing organization.

Why Choice Home Warranty?

Choice Home Warranty is one of the fastest-growing privately-owned home warranty companies in the nation and has consistently earned placement on the Inc. 5000 list. We are committed to building strong leaders, investing in employee growth, and creating an environment where motivated professionals can thrive.

We offer:

  • Medical benefits
  • Paid training
  • PTO amp; holiday pay
  • Bonus incentives
  • Supportive leadership team
  • Employee recognition programs
  • Fun and collaborative work environment

Our mission is to provide homeowners with peace of mind by delivering reliable protection for their most valuable asset — their home.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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