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Sla Jobs (NOW HIRING)

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Description: SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES

Gem

SLA

Brooklyn, NY · On-site

$19 - $21/hr

Description: ob description This position works in 2 different locations, Hicksville and Melville Long Island SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting ...

Gem

SLA

Queens Village, NY · On-site

$17/hr

Description: SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans. ESSENTIAL DUTIES & RESPONSIBILITIES

Qcells

Vendor SLA & Performance Manager

Santa Clara, CA · On-site

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

SLA Worldwide

Kitchen Manager

Nashville, TN

$55K - $65K/yr

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team ...

Qcells

Vendor SLA & Performance Manager

Teaneck, NJ · On-site

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

Qcells

Vendor SLA & Performance Manager

Santa Clara, CA · On-site +1

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

Qcells

Vendor SLA & Performance Manager

Irvine, CA · On-site

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

Qcells

Vendor SLA & Performance Manager

Irvine, CA · On-site +1

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

Qcells

Vendor SLA & Performance Manager

Teaneck, NJ · On-site +1

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

Qcells

Vendor SLA & Performance Manager

San Francisco, CA · On-site

$90K - $125K/yr

Description POSITION DESCRIPTION EnFin is seeking a Vendor SLA & Performance manager to own operational performance oversight across key execution vendors, including milestone review, servicing, and ...

SLA Worldwide

Kitchen Manager

Nashville, TN · On-site

$55K - $65K/yr

SLA is hiring a hands-on, high-performing Kitchen Manager to lead back-of-house operations at our busy airport location. This is a key leadership position responsible for food quality, kitchen team ...

SLA Worldwide

Retail Store Associate

Washington, DC · On-site

$18.54/hr

As a Retail Associate at SLA Worldwide, you will help create an exceptional in-store experience for our customers, support daily operations, and represent the mission of HBCU News . This is an ...

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All JobsSla Jobs

Sla information

See salary details

$13

$31

$75

How much do sla jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for sla in the United States is $31.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $58.17 per hour, depending on experience, location, and employer.

What are SLAs (Service Level Agreements)?

SLAs, or Service Level Agreements, are formal contracts between a service provider and a customer that define the expected level of service. They outline specific metrics such as uptime, response time, and responsibilities, as well as consequences if the agreed standards are not met. SLAs help manage expectations, ensure accountability, and provide a clear framework for evaluating service performance. They are commonly used in IT, telecommunications, and other service-based industries to maintain a high standard of service delivery.

What is the difference between Sla vs Network Technician?

AspectSlaNetwork Technician
Required CredentialsTypically certifications like CompTIA Security+, Network+, or vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, or equivalent
Work EnvironmentIT service management, client support, and service delivery settingsNetwork installation, troubleshooting, and maintenance in various environments
Employer & Industry UsageUsed in IT service providers, managed service providers, and enterprise IT departmentsCommon in telecommunications, IT infrastructure, and enterprise networks

Both Sla and Network Technician roles involve technical skills and certifications, but Sla focuses on service management and client support, while Network Technicians specialize in network setup and troubleshooting. Understanding these differences helps in choosing the right career path or job search focus.

What are some common challenges faced by Service Level Agreement (SLA) Managers in ensuring compliance with contractual obligations?

SLA Managers often encounter challenges such as managing fluctuating service demands, aligning cross-functional teams to meet agreed-upon metrics, and addressing unforeseen incidents that may impact service delivery. Ensuring clear communication between clients and internal teams is essential to proactively identify potential issues and maintain transparency. Additionally, balancing the need for high-quality service while controlling costs requires strong analytical and negotiation skills. Overcoming these challenges helps SLA Managers maintain client satisfaction and uphold organizational reputation.

What are the key skills and qualifications needed to thrive as a Service Level Agreement (SLA) Manager, and why are they important?

To thrive as an SLA Manager, you need a strong background in service management, data analysis, and a thorough understanding of ITIL or similar frameworks, often supported by relevant certifications. Familiarity with service management tools like ServiceNow, reporting systems, and SLA tracking software is typically required. Excellent communication, negotiation, and problem-solving skills set standout professionals apart in this role. These abilities are crucial for ensuring service commitments are met, maintaining client satisfaction, and driving continuous improvement in service delivery.
More about Sla jobs
What cities are hiring for Sla jobs? Cities with the most Sla job openings:
What are the most commonly searched types of Sla jobs? The most popular types of Sla jobs are:
What states have the most Sla jobs? States with the most job openings for Sla jobs include:
What job categories do people searching Sla jobs look for? The top searched job categories for Sla jobs are:
Sla jobs near you
Infographic showing various Sla job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 81% Physical, 4% Hybrid, and 15% Remote job distribution, with an average salary of $65,852 per year, or $31.7 per hour.
SLA

SLA

Gem

Bronx, NY • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Description:

SUMMARY To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need.
  • Show the ability to meet and exceed sales/loan goals and other related quota.
  • Keeps work area clean and organized per store and OSHA standards.
  • Performs buying, selling and loan transactions.
  • Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices.
  • Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism.
  • Effectively communicate pawn/loan/buys/sells company policies and legalities to customers.
  • Communicates and works with all senior staff and managers, displaying respect and professional communication.


Job Type: Full-time Pay: $17.00 per hour Job Type: Full-time Pay: $17.00 per hour Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8-hour shift

Application Question(s):

  • Do you speak any other languages other than English.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Cash handling: 1 year (Preferred)

Work Location: In person If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Ability to commute/relocate:

Requirements:

COMPETENCIES – Required to perform the job successfully.

  • Oral Communication Skills
  • Written Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Customer Service
  • Muti-tasking ability
  • Cash Handling (basic math)
  • Sales Experience
  • Knowledge in jewelry, gemstones, precious metals and or Hard Goods
  • Computer Literacy

SKILLS

  • Ability to communicate in English verbally and written.
  • Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.