ZipRecruiter

Log In

1

Sla Manager Jobs (NOW HIRING)

SLA Worldwide

Recruiter

Nashville, TN · On-site

$50K - $55K/yr

... by managing high-volume hiring needs across airport-based retail, food & beverage, and hospitality roles. This position plays a key role in ensuring SLA can consistently staff locations with ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

SLA Worldwide

Assistant Restaurant Manager

Nashville, TN

$55K - $60K/yr

The Assistant Restaurant Manager at Puckett's in the Nashville Airport plays a key leadership role ... Support onboarding, training, and company standards (AHA & SLA). * Ensure compliance with company ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

Lunavi

Service Desk Manager

Cheyenne, WY

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

Gem

SLA

Selden, NY · On-site

$19 - $21/hr

Communicate with all customers, staff and managers displaying respect and professionalism. Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance

SLA Worldwide

Assistant Restaurant Manager

Nashville, TN · On-site

$55K - $60K/yr

The Assistant Restaurant Manager at Puckett's in the Nashville Airport plays a key leadership role ... Support onboarding, training, and company standards (AHA & SLA). * Ensure compliance with company ...

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

... and managers displaying respect and professionalism. Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: · 401(k) · 401(k) matching · Dental insurance · ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully. * Oral Communication Skills

Gem

SLA

Queens Village, NY · On-site

$17/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully * Oral Communication Skills

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. Job Type: Full-time Pay: $17.00 per hour Job Type: Full-time Pay: $17.00 per hour ...

Gem

SLA

Brooklyn, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. SKILLS * Ability to communicate in English verbally and written. * Exhibited Competency ...

VivSoft Technologies LLC

Deputy Program Manager

Herndon, VA · On-site +1

$119K/yr

Track and report KPIs and SLA metrics (SS-1 to SS-23) * Oversee staffing activities, including ... Support quality management processes, including audits and corrective action plans (CAPs) Skills ...

next page

Showing results 1-20

People also search for

All JobsSla JobsSla Manager Jobs

Sla Manager information

How does an SLA Manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA Manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What are SLA Managers?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
More about Sla Manager jobs
What cities are hiring for Sla Manager jobs? Cities with the most Sla Manager job openings:
What states have the most Sla Manager jobs? States with the most job openings for Sla Manager jobs include:
What job categories do people searching Sla Manager jobs look for? The top searched job categories for Sla Manager jobs are:
Sla Manager jobs near you

Recruiter

SLA Worldwide

Nashville, TN • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About SLA:
SLA is an airport hospitality vendor specializing in delivering high-quality retail and food & beverage experiences within airport environments. As our operations continue to grow, we are seeking a Recruiter to support our HR team in building and maintaining a strong pipeline of qualified candidates across multiple airport locations and hospitality concepts.
About the Role:
We are looking for a Recruiter to support the HR function by managing high-volume hiring needs across airport-based retail, food & beverage, and hospitality roles. This position plays a key role in ensuring SLA can consistently staff locations with qualified, customer-focused team members.
The ideal candidate is organized, proactive, and comfortable working in a fast-paced, service-driven environment where hiring needs change frequently.
Key Responsibilities:
  • Support full-cycle recruiting for hourly hospitality roles across airport locations.
  • Source candidates through job boards, referrals, job fairs, walk-ins, and community outreach.
  • Conduct phone screenings and coordinate interviews with HR and operations teams.
  • Maintain an active pipeline of qualified candidates to meet ongoing staffing needs.
  • Assist with onboarding coordination, documentation, and new hire follow-up.
  • Partner with HR and operations to understand staffing needs and urgent requisitions.
  • Track recruiting activity and maintain accurate candidate records in tracking systems.
  • Represent SLA professionally at hiring events and community outreach efforts.
  • Ensure a smooth and timely candidate experience from application to start date.

Qualifications:
  • Previous recruiting or HR support experience preferred.
  • High-volume hiring experience strongly preferred (hospitality, retail, or airport environment a plus).
  • Strong communication and interpersonal skills.
  • Ability to manage multiple roles and priorities at once.
  • Comfortable working in a fast-paced, ever-changing environment.
  • Basic experience with ATS systems or HR software preferred.
  • High school diploma required; additional education in HR or related field a plus.

What We Offer:
  • Competitive pay based on experience.
  • Opportunity to grow within a rapidly expanding airport hospitality organization.
  • Direct exposure to HR operations and workforce planning.
  • Dynamic, fast-paced work environment.
  • Impactful role supporting major airport hospitality operations.

Benefits:
  • Medical
  • Dental
  • Vision
  • PTO