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Sla Manager Jobs (NOW HIRING)

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$70K - $80K/yr

Incident, escalation, and SLA management * Field technician and vendor operations management * ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship ...

Gem

SLA

Hempstead, NY · On-site

$18 - $21/hr

... and managers displaying respect and professionalism. Job Type: Full-time Pay: $18.00 - $21.00 per hour Expected hours: 40 per week Benefits: · 401(k) · 401(k) matching · Dental insurance · ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

Gem

SLA

Queens Village, NY · On-site

$17/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully * Oral Communication Skills

SLA Worldwide

Assistant Restaurant Manager

Nashville, TN · On-site

$55K - $60K/yr

The Assistant Restaurant Manager at Puckett's in the Nashville Airport plays a key leadership role ... Support onboarding, training, and company standards (AHA & SLA). * Ensure compliance with company ...

Lunavi

Service Desk Manager

Cheyenne, WY · On-site

This role is accountable for queue health, SLA performance, alert response, and customer experience , while partnering with Managed Services Engineering (MSE), Critical Infrastructure Operations (CI ...

Gem

SLA

Brooklyn, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. SKILLS * Ability to communicate in English verbally and written. * Exhibited Competency ...

Gem

SLA

Bronx, NY · On-site

$19 - $21/hr

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully. * Oral Communication Skills

Tata Consultancy Services

Zone Manager

Chicago, IL · On-site

... SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix ... • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure ...

LTIMindtree

Delivery Manager

Charlotte, NC · On-site

... Governance SLA Management Track and monitor SLAKPI performance and drive improvements Conduct governance reviews status reporting and audits 3 Stakeholder Client Management Maintain strong ...

New

Titan

AI-Native Service Desk Manager

Raleigh, NC · On-site

$95K - $125K/yr

Own day-to-day service desk operations, hitting SLA, CSAT, and resolution-time targets across a hybrid human and AI workforce * Manage and develop a team of service desk engineers, defining where ...

Astreya

Service Desk Program Manager

Santa Clara, CA · On-site

The Service Desk Program Manager designs the T0/T1 service desk model for a strategic enterprise ... Map the T1-to-T2 handoff protocol: information transferred at escalation, SLA clock status, and ...

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Sla Manager information

What does an SLA manager do?

An SLA manager oversees the development, implementation, and monitoring of Service Level Agreements (SLAs) between an organization and its clients or internal teams. They ensure service delivery meets agreed-upon standards, analyze performance metrics, and coordinate with teams to improve service quality and compliance. Strong communication, analytical skills, and familiarity with service management tools are essential for this role.

How does an SLA Manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What does SLA management do?

SLA management involves defining, monitoring, and ensuring that service providers meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). It includes tracking metrics, resolving issues, and maintaining service quality to meet organizational or client expectations. Effective SLA management often requires strong communication, analytical skills, and familiarity with monitoring tools.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA Manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, investment bankers, and specialized surgeons can earn $3,000 or more per day, often due to their extensive experience, certifications, and demanding schedules. Additionally, successful entrepreneurs and certain consulting or trading professionals may reach this income level through performance-based compensation or business profits.

What are SLA Managers?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

What are the 5 principles of SLA implementation?

For an SLA Manager, the five principles of SLA implementation include clearly defining service expectations, establishing measurable performance metrics, ensuring mutual agreement between service provider and client, implementing effective monitoring and reporting processes, and regularly reviewing and updating the SLA to reflect changing needs. These principles help ensure service quality, accountability, and continuous improvement within service management frameworks like ITIL.
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Sla Manager jobs near you
Infographic showing various Sla Manager job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Zone Manager

Tata Consultancy Service Limited

Chicago, IL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Must Have Technical/Functional Skills
  • End to end EUC / Workplace service delivery management
  • Multi country / multi site operational oversight
  • Incident, escalation, and SLA management
  • Field technician and vendor operations management
  • ITIL based service management (Incident, Problem, Change)
  • Stakeholder and customer relationship management
  • Performance monitoring, reporting, and governance
  • Continuous improvement and service optimization

Roles & Responsibilities
  • Own end to end EUC service delivery across the assigned zone, ensuring consistent support for end user devices, peripherals, and workplace services
  • Ensure SLA, KPI, and service quality compliance for incidents, service requests, IMACD, and break fix activities
  • Act as the single point of accountability for EUC operations within the zone
  • Manage and coordinate Field Technicians (FTs), site support teams, and vendors to ensure adequate coverage and timely resolution
  • Assign and prioritize work for critical incidents, Top locations, and business impacting issues
  • Oversee site onboarding, offboarding, managed/unmanaged transitions, and refresh activities
  • Lead and manage P1 / P2 incident escalations, ensuring rapid resolution and stakeholder communication
  • Conduct operational governance, including service reviews, performance tracking, and compliance audits
  • Ensure adherence to standard EUC tools, processes, and security policies
  • Drive problem management, RCA, and preventive actions to reduce repeat incidents
  • Collaborate with regional and global teams on EUC transformation initiatives, automation, and standardization
  • Identify and implement continuous improvement and cost optimization opportunities
  • Build and maintain strong stakeholder relationships with business, IT leadership, and vendors
  • Provide regular operational reports, dashboards, and executive updates

Salary Range-$70,000-$80,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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