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Sla Manager Jobs (NOW HIRING)

Gem

SLA

Queens Village, NY · On-site

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates and works with all senior staff and managers, displaying respect and professional communication. COMPETENCIES - Required to perform the job successfully * Oral Communication Skills

SLA Worldwide

Assistant Restaurant Manager

Nashville, TN · On-site

$55K - $60K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The Assistant Restaurant Manager at Puckett's in the Nashville Airport plays a key leadership role ... Support onboarding, training, and company standards (AHA & SLA). * Ensure compliance with company ...

Gem

SLA

Brooklyn, NY · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Communicates and works with all senior staff and managers, displaying respect and professional communication. SKILLS * Ability to communicate in English verbally and written. * Exhibited Competency ...

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet

Program Manager

Rockville, MD

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

ActioNet, Inc.

Program Manager

Rockville, MD · On-site

$160K - $220K/yr

Performance metrics and SLA management Key Competencies * Executive leadership * Stakeholder engagement * Risk and performance management * Strategic execution

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Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

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What cities are hiring for Sla Manager jobs?

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What states have the most Sla Manager jobs?

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Sla Manager jobs near you
Infographic showing various Sla Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.

SLA

Gem

Queens Village, NY • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Description:

SUMMARY
To ensure the company culture is maintained by greeting, engaging and interacting with customers to grow new and existing sales and loans.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Greet, interacts and qualifies each customer to determine their individual needs and recommends the appropriate solutions to meet that need.
  • Show the ability to meet and exceed sales/loan goals and other related quota.
  • Keeps work area clean and organized per store and OSHA standards.
  • Performs buying, selling and loan transactions.
  • Handles all cash/debit transactions and negotiable items accordance with established policies, procedures and practices.
  • Answers all incoming phone calls per company standards as well as making appropriate outgoing phone calls with a high level of discretion and professionalism.
  • Effectively communicate pawn/loan/buys/sells company policies and legalities to customers.
  • Communicates and works with all senior staff and managers, displaying respect and professional communication.

COMPETENCIES – Required to perform the job successfully

  • Oral Communication Skills
  • Written Communication Skills
  • Interpersonal Skills
  • Customer Relations
  • Customer Service
  • Muti-tasking ability
  • Cash Handling(basic math)
  • Sales Experience
  • Knowledge in jewelry, gemstones, precious metals and or Hard Goods
  • Computer Literacy

SKILLS

  • Ability to communicate in English verbally and written.
  • Exhibited Competency in using a Windows computing environment including Word, Excel and Outlook.

Job Type: Full-time

Pay: $17.00 per hour

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8-hour shift

Application Question(s):

  • Do you speak any other languages other than English.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)
  • Cash handling: 1 year (Preferred)

Work Location: In person

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Requirements:

Education:

  • High school or equivalent (Preferred)