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Sla Manager Jobs in Michigan (NOW HIRING)

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

SLA Management * Incident Management * Client Relationship Management * Telecommunications Infrastructure * Network Monitoring and Performance Optimization * Technical Account Management * Cross ...

A123 Systems LLC

IT Manager

Novi, MI · On-site

$89K - $109K/yr

Service: SLA attainment ≥ 98%; first‑contact resolution ≥ 85%; MTTR reduced by 30 ... "IT Manager - Your Name". Including examples of security/compliance/cloud migration or plant ...

A123 Systems Corp.

IT Manager

Novi, MI · On-site

$89K - $109K/yr

SLA attainment ≥ 98%; first-contact resolution ≥ 85%; MTTR reduced by 30%+. * Security: High ... "IT Manager - Your Name". Including examples of security/compliance/cloud migration or plant ...

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All JobsSla JobsSla Manager JobsSla Manager Jobs in Michigan

Sla Manager information

See Michigan salary details

$19.3K

$55.5K

$125.6K

How much do sla manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for sla manager in Michigan is $55,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,053.00 and $68,497.00 per year, depending on experience, location, and employer.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Michigan? For Sla Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Michigan look for? The top searched job categories for Sla Manager jobs in Michigan are:
What cities in Michigan are hiring for Sla Manager jobs? Cities in Michigan with the most Sla Manager job openings:
Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Michigan as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $55,511 per year, or $26.7 per hour.

SLA Facilitator (Student Position)

Ferris State University

Big Rapids, MI • On-site

$14/hr

Other

Posted 2 days ago

New

Ferris State University rating

5.8

Company rating: 5.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

572nd of 615 rated colleges and universities

Job description

SLA Facilitator (Student Position)

Apply now Job no: 497910
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General

Position Title: SLA Facilitator (Student Position)   Location: Big Rapids, MI   Department:

Structured Learning Assistance

  Advertised Salary: $14.00   Summary of Position:

The Structured Learning Assistance (SLA) Facilitator reports directly to the Director and supports courses identified as high-risk for failure by working collaboratively with faculty and students to promote academic success. The facilitator leads regularly scheduled workshops (up to 1 hour and 15 minutes per session) that reinforce course concepts, encourage active and collaborative learning, and help students successfully complete coursework. Responsibilities may include attending class sessions, communicating with instructors, tracking attendance and student progress, and developing engaging, course-specific
learning activities. The SLA Facilitator serves as a mentor and academic resource, helping students build confidence, strengthen study strategies, and develop independent learning skills.

The SLA Facilitator provides supplemental academic support through tutoring activities designed to reinforce course concepts and aid student mastery of course content.

This position supports, but does not replace, instructional faculty.

This position is not eligible for remote work. All compensated work must be performed from an approved university location. The position may include virtual delivery of SLA facilitation to students; however, virtual delivery must occur while the student employee is physically working from an approved university location.

Student employees in this role are not instructors and may not perform duties reserved for instructional faculty, including creating or revising syllabi, designing or assigning graded coursework, assessing learning for grades, grading student work, managing Canvas or other LMS course functions, delivering required instruction on behalf of faculty, substituting for faculty, making course policy decisions, or completing compensated work already assigned to instructional faculty. The role is limited to supplemental academic support, facilitation of learning activities, and student-success support.

  Position Requirements:

The requirements listed below are: representative of the knowledge, skill, and/or ability required. Any equivalent combination of education, training, and experience, which provides the required
knowledge, abilities, and skills, may be considered. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.

Education/Skills
Minimum: Two years of college, or an Associate Degree, or Comparable work-related
experience in subject area, or Teaching, training or tutoring experience.
Excellent public speaking and communication skills. Good time
management and organizational skills. Ability to enforce program rules and
policies. In depth knowledge of subject material.
Preferred: Bachelor's Degree, or Upper-level BS student in subject content area with
over 3.5 GPA. Experience with SLA workshops.
Ability to:
1.) Interact successfully with faculty, students, and staff from a diverse population.
2.) Meet deadlines in a timely manner.
3.) Model professional behavior and skills commonly attributed to successful students.
4.) Maintain an organized course/workshop notebook.

Work Experience
Minimum: Two years or college or related relevant work experience.

  Essential Duties/Responsibilities: *Reports directly to the Director
*Responsible for maintaining the confidentiality of designated information
*Organize and facilitate weekly SLA workshops, including clarifying course concepts, incorporating study skills, generating notes from course lectures/labs, and preparing workshop materials
*Meeting with course faculty and the director, adhering to program policies, and maintaining appropriate workshop records as instructed
*Responsible for maintaining the confidentiality of designated information
*Performs all duties in compliance with applicable university policies and procedures, as well as state and federal requirements   Number of Positions Available: 10   Documents Needed to Apply: Resume, Class Schedule, Cover Letter (Optional)   Special Instructions to Applicants:     EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence.  Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.  

Advertised: 03 Aug 2026 Eastern Daylight Time
Applications close: 18 Dec 2026 Eastern Standard Time

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