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Sla Manager Jobs in Michigan (NOW HIRING)

Corning

$16.25 - $21.25/hr

Support SLA compliance for portal uploads. * Assist in managing and updating information within OTC portals. * Help with case resolution and follow-up of pending issues. * Monitor assigned activities ...

New

Corning

$16.25 - $21.25/hr

Support SLA compliance for portal uploads. * Assist in managing and updating information within OTC portals. * Help with case resolution and follow-up of pending issues. * Monitor assigned activities ...

HTC Global Services

Project Manager

Dearborn, MI · On-site

Project Manager Overview / Summary The Project Manager supports vehicle program execution by ... Prepare monthly performance and attendance summaries, including program health status, SLA tracking ...

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Showing results 21-40

All JobsSla JobsSla Manager JobsSla Manager Jobs in Michigan

Sla Manager information

See Michigan salary details

$19.3K

$55.5K

$125.6K

How much do sla manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for sla manager in Michigan is $55,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,053.00 and $68,497.00 per year, depending on experience, location, and employer.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.
What are popular job titles related to Sla Manager jobs in Michigan? For Sla Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Sla Manager jobs in Michigan look for? The top searched job categories for Sla Manager jobs in Michigan are:
What cities in Michigan are hiring for Sla Manager jobs? Cities in Michigan with the most Sla Manager job openings:
Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Michigan as of July 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $55,511 per year, or $26.7 per hour.

Director Cross Dock Operations (US and Mexico)

Talently

Detroit, MI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Director Cross Dock Operations

Location: On Site with travel - ideally in Detroit Metro area, or Salt Lake City, San Diego, United States, or Queretaro or Monterrey Mexico

Must be Bilingual: English and Spanish and experience managing cross dock operations in Mexico highly preferred.



About the Transportation, Logistics, Supply Chain and Storage Company / The Opportunity:

A leader in the transportation, logistics, and supply chain industry, our client delivers critical solutions for cross-dock operations, managed transportation, warehousing, and cross-border logistics. This is an exciting opportunity for a seasoned executive to drive operational excellence, strategic network optimization, and continuous improvement across North American facilities. Ideal for candidates passionate about fostering high-performing teams, enhancing customer satisfaction, and implementing industry-leading practices in a fast-paced automotive supply chain environment, this role offers the platform to influence innovation and set new benchmarks in performance.


Responsibilities:

  • Serve as the primary point of contact for customers regarding cross-dock operations, service performance, and escalation management.
  • Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive clientele, presenting operational performance and action plans.
  • Establish, monitor, and enforce KPIs and SLAs with third-party logistics partners; conduct operational and financial audits for compliance.
  • Optimize cross-dock operational strategy across the United States and Mexico, eliminating bottlenecks and maximizing throughput.
  • Manage cross-border freight consolidation and deconsolidation, ensuring efficient customs transit and supporting volume fluctuations.
  • Implement standardized procedures across internal and partner facilities; oversee WMS transactions and inventory accuracy.
  • Lead Lean and Six Sigma initiatives for waste reduction, process improvement, and damage prevention.
  • Own and manage budgetary performance, drive cost-per-unit reductions, and foster a culture of accountability and continuous improvement throughout the regional management network.


Must-Have Skills:

  • Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related technical field.
  • Minimum 8–10 years of progressive leadership experience in warehousing, logistics, distribution, or cross-dock operations.
  • Minimum 3 years supporting automotive logistics, JIT delivery, or sequenced parts operations.
  • Minimum 4 years managing third-party logistics (3PL) providers and multi-site operational networks.
  • Experienced in U.S.-Mexico cross-border logistics operations and customs-related processes.
  • Advanced proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and supply chain analytics platforms.
  • Strong analytical skills to interpret complex operational data and develop actionable strategies.
  • Professional working proficiency in English.


Nice-to-Have Skills:

  • Professional proficiency in Spanish.
  • Experience leading Lean, Six Sigma, and process improvement initiatives in logistics operations.
  • Familiarity with Tableau, SAP, and other advanced analytics/reporting tools.
  • Proven capability in overseeing regional/multi-site teams and supporting operational audits.
  • Ability to manage complex change initiatives and drive strategic planning efforts.
  • Demonstrated experience in stakeholder management, executive customer engagement, and strategic partnerships within supply chain networks.
  • Depth of knowledge in automotive supply chain and manufacturing logistics environments.


Skills: Cross-Dock Operations, Third-Party Logistics (3PL) Management, 3PL Performance Management, Cross-Border Logistics, Automotive Supply Chain, Just-In-Time (JIT) Delivery, Multi-Site Operations, Customer Relationship Management, Network Optimization, Transportation Management, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Operational Excellence, Lean Operations, Process Improvement, KPI Development, SLA Management, P&L Management, Regional Operations Leadership, and Supply Chain Analytics

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