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Sla Manager Jobs in Virginia (NOW HIRING)

Navy Federal Credit Union

Principal Data Engineer

Vienna, VA · On-site

$114K - $138K/yr

Implement automated data quality validation, reconciliation controls, exception handling, alerting, monitoring, SLA management, and production readiness practices. * Enable metadata management ...

TEOCO

Client Operations Manager

Fairfax, VA · On-site

$60K - $80K/yr

SLA Performance Oversight * Monitor daily, weekly, and monthly SLA metrics. * Drive internal teams ... Experience managing large, complex client accounts with high transaction volumes. * Excellent ...

TEOCO

Client Operations Manager

Fairfax, VA

$60K - $80K/yr

SLA Performance Oversight * Monitor daily, weekly, and monthly SLA metrics. * Drive internal teams ... Experience managing large, complex client accounts with high transaction volumes. * Excellent ...

Worldwide TechServices

Sr Consultant

Fairfax, VA · On-site

$70K/yr

SLA Management & Reporting: Ensure compliance with service-level agreements (SLAs), providing regular updates to clients on system health, issue resolution, and performance metrics. * Security ...

iTech AG

Program Manager - ServiceNow (342)

Arlington, VA

$72K - $79K/yr

Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics ... Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order ...

Goldbelt, Inc.

Program Manager

Alexandria, VA

Provide overall leadership, oversight, and direction to all program personnel to ensure consistent, compliant, and SLA-driven performance across all asset management operations * Develop and ...

iTech AG

Program Manager - ServiceNow (342)

Arlington, VA · On-site

$72K - $79K/yr

Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics ... Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order ...

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Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Virginia?

For Sla Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Virginia look for?

The top searched job categories for Sla Manager jobs in Virginia are:

What cities in Virginia are hiring for Sla Manager jobs?

Cities in Virginia with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

AI Tool Support Engineer

Accenture Federal Services Careers Marketplace

Arlington, VA • On-site

Full-time

Posted 4 days ago

Job description

We are seeking an AI Tool Support Engineer for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will work with the Lead Engineer on enabling model services, configuring IAM policies, supporting vendor platforms, and providing T1/T2 helpdesk support through the IT Helpdesk. This position requires strong AWS expertise, security knowledge, and excellent customer support skills. 

The Work

  • Enable Model Services, IAM Configurations, Vendor Platform Support  
  • T1/T2 AFS IT Helpdesk Support and Inquiries 
  • White glove Application services (SCRM requests, Architecture/Design help, App change management, etc.)

What you need

Customer Support & Service (Intermediate) 

  • Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk)
  • T1/T2 support methodologies and escalation procedures
  • Customer service best practices and SLA management
  • Issue tracking, documentation, and resolution 

Communication & Content Management (Intermediate) 

  • Technical writing and documentation
  • Content management systems (SharePoint, Confluence, WordPress)
  • Email marketing and newsletter platforms
  • Stakeholder communication and relationship management 

AI Coding Assistant Knowledge (Intermediate) 

  • Understanding of AI code generation tools and workflows
  • Developer tools and IDE environments
  • Common coding assistant use cases and limitations
  • Basic troubleshooting of AI-generated code 

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