ZipRecruiter

Log In

1

Sla Manager Jobs in Virginia (NOW HIRING)

Avalore, LLC

Operations Analyst

Arlington, VA · On-site

$85K - $184K/yr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

Avalore, LLC

Operations Analyst

Arlington, VA · On-site

$85K - $184K/yr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

Socket.dev

Operations Analyst

Arlington, VA · On-site

$85 - $184/hr

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending ...

New

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... Generate regular performance reports on KPIs (first-call resolution, SLA compliance, CSAT scores ...

IntelliDyne

IT Help Desk Manager

Herndon, VA · On-site

IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status ... Generate regular performance reports on KPIs (first-call resolution, SLA compliance, CSAT scores ...

next page

Showing results 1-20

All JobsSla JobsSla Manager JobsSla Manager Jobs in Virginia

Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Virginia?

For Sla Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Virginia look for?

The top searched job categories for Sla Manager jobs in Virginia are:

What cities in Virginia are hiring for Sla Manager jobs?

Cities in Virginia with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Virginia as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Operations Analyst

Avalore, LLC

Arlington, VA • On-site

$85K - $184K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Key responsibilities

  • Monitor and report on SLA performance, identifying breaches and recommending improvements.

  • Implement and maintain SLA monitoring systems, conduct performance reviews, and generate compliance reports.

  • Collaborate with IT teams and service providers to address SLA breaches and support service improvement initiatives.

Job description

The Operations Analyst will manage SLA compliance, analyze SLA performance, and ensure proper reporting. This person will monitor and report on SLA performance, identifying breaches and recommending improvements. This person will implement and maintain SLA monitoring systems, conduct regular performance reviews, and generate SLA compliance reports for stakeholders. This person will track and analyze key performance metrics, investigate SLA breaches, and work with service providers to address performance issues. This person will assist in developing and updating SLA documentation, including service catalogs and operational level agreements. This person will contribute to the continuous improvement of SLA management processes, participate in service review meetings, and support the negotiation and renewal of SLAs. This person will collaborate with other IT teams to ensure proper implementation of SLA monitoring, assist in troubleshooting SLA-related issues, and contribute to service improvement initiatives. This person will stay current with SLA management best practices and tools, and support the integration of SLA management with broader IT service management frameworks.
Requirements
  • SECRET Security Clearance Required
  • CEH, Cloud+, GCIH, GICSP, GSEC, Security+, or SSCP certification (for Junior/Journeyman roles)
  • SecurityX / CASP+, CCNA, CCNP Security, CCSP, GCED, GCIA, GCLD, GDSA, or GFACT certification (for Senior roles)
  • We are actively seeking multiple levels:
    • Junior: 0 - 3 years of experience + Bachelor's Degree
    • Journeyman: 4 - 7 years of experience + Bachelor's Degree
    • Senior: 8+ years of experience + Bachelor's Degree
  • Good communication skills, self-starter mindset.
  • Professional proficiency in English is required.
  • Demonstrated proficiency in using all Microsoft Office applications.
  • Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:
  • Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
  • Ability to sit at a computer terminal for an extended period of time.

Physical Demands:
  • While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
  • Employee is often required to sit and use their hands and fingers to operate a computer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:
  • Up to 10%/ Occasional travel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to hr@avalore.ai.
Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.
Benefits
Eligibility requirements apply.
  • Employer Contributions to Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) with a generous matching program
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Employee Assistance Program
  • Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
  • Salary estimates for this job range from $85,000 - $184,000.

Apply