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Shared Service Center Jobs (NOW HIRING)

Towson University

Manager of Shared Services

Towson, MD · On-site

$77K/yr

The Division of Research empowers research at TU by providing the leadership, service, partnerships ... Conducts special projects and annual reporting for the Cyber4All Center, TAI, and OURCI. Telework ...

CRH

Payroll Specialist, Shared Services

Alpharetta, GA · On-site

$23 - $31.25/hr

Center of Excellence: Drives innovation and continuous improvement. * Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments. Shared Services enables companies to focus on growth and ...

LHH US

Accounting Manager, Hybrid

Dallas, TX · Hybrid

$120K - $125K/yr

Prepare journal entries as needed and review entries prepared by staff, both locally and from shared service center, in a manner to meet monthly deadlines. * Prepare account reconciliations as needed ...

CRH

Accounts Payable Analyst, Shared Services

Alpharetta, GA · On-site

$22 - $29.25/hr

... Service P2P department can leverage data analytics for better decision-making, optimizing overall financial and operational performance. What Shared Services Does A Shared Services Center (SSC ...

LHH US

Accounting Manager, Hybrid

Dallas, TX · Hybrid

$120K - $125K/yr

Prepare journal entries as needed and review entries prepared by staff, both locally and from shared service center, in a manner to meet monthly deadlines. * Prepare account reconciliations as needed ...

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How much do shared service center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for shared service center in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Shared Service Center role, and why are they important?

To thrive in a Shared Service Center role, you need strong analytical skills, process orientation, and a background in finance, HR, or administration, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and standard office software is typically required. Excellent communication, problem-solving abilities, and customer service skills help professionals excel in this collaborative environment. These competencies ensure efficient service delivery, high stakeholder satisfaction, and continuous process improvement within the organization.

What is a Shared Service Center?

A Shared Service Center (SSC) is a centralized unit within an organization that handles specific operational tasks, such as human resources, finance, IT, or procurement, for multiple business units. The main goal of an SSC is to streamline processes, reduce costs, and improve service quality by consolidating these functions in one location. SSCs often use standardized procedures and technology to deliver efficient and consistent support to the entire organization. This model enables companies to focus more on their core business by leaving routine administrative tasks to the SSC.

What is the difference between Shared Service Center vs Accounts Payable Specialist?

AspectShared Service CenterAccounts Payable Specialist
CredentialsVaries; often includes finance or business degreesTypically requires accounting or finance certifications
Work EnvironmentCentralized office with multiple finance functionsFinance or accounting department, often in corporate offices
Employer & Industry UsageCommon in large corporations across industriesFinance teams within organizations handling invoice processing
Search & Comparison IntentUnderstanding centralized finance operationsManaging invoice and payment processing tasks

Shared Service Centers are large, centralized units handling multiple finance functions across an organization, while Accounts Payable Specialists focus specifically on processing invoices and payments within a finance department. Both roles often require finance or accounting credentials and are integral to corporate finance operations.

What are some common challenges faced by professionals working in a Shared Service Center, and how can they be addressed?

Professionals in a Shared Service Center (SSC) often encounter challenges such as managing high volumes of repetitive tasks, adapting to standardized processes across multiple business units, and maintaining strong communication across global teams. These can be addressed by embracing process automation, attending regular training sessions to stay updated on best practices, and fostering a culture of open feedback with colleagues and stakeholders. Additionally, proactively participating in cross-functional projects can improve collaboration skills and provide greater visibility within the organization.
More about Shared Service Center jobs
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What states have the most Shared Service Center jobs? States with the most job openings for Shared Service Center jobs include:
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Shared Service Center jobs near you
Infographic showing various Shared Service Center job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,527 per year, or $20 per hour.
Service Center Specialist I

Service Center Specialist I

River Run Services LLC

Newburyport, MA • On-site

$21.39 - $25.67/hr

Full-time

Posted 27 days ago

Job description

Description:

River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust.


This position can be located at either Storey Ave in Newburyport, MA or Main Street in Fitchburg, MA.


Answer customer inquiries and process routine transactions, providing basic support within the Service Center through various communication channels such as telephone, chat, email and ITM. Document customer interactions and strive to handle calls with efficiency and high quality. Deliver exceptional customer service.


Essential Job Requirements

  • Answer incoming customer calls and follow established protocols for verifying customer’s identity before providing any account specific information.
  • Practice active listening skills to understand the customer’s questions and/or concerns.
  • Process routine customer transactions, such as account transfers, balance inquiries and certificate of deposit renewals, check orders and address changes.
  • Assist the customer with debit card disputes and requested limit increases.
  • Provide customer with product and service knowledge during communication, as applicable and record customer interactions notes in the CRM system.
  • Identify when the customer’s needs require assistance from another department; open work ticket for customer resolution and follow-up to resolve outstanding issues.
  • Maintain updated knowledge on all Bank products, services, procedures, policies, and applicable regulatory and compliance requirements.
Requirements:

Qualifications, Experience, and Education

  • High school diploma or equivalent.
  • Previous customer service or call center experience preferred.
  • Strong verbal and written communication skills.
  • Ability to handle difficult customers calmly and professionally
  • Basic computer skills; CRM or call center software is advantage.
  • Strong attention to detail and accuracy.
  • Possess problem solving skills and ability to multitask while navigating multiple computer systems.

River Run Services, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.


If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.


The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization.