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Shared Service Center Jobs (NOW HIRING)

Keyloop

NY · On-site

$120 - $190/hr

The Head of Shared Service Centre acts as the enterprise leader for transactional finance, accountable for global process ownership, operational performance, and transformation across all ...

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How much do shared service center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for shared service center in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a shared service center role?

To thrive in a Shared Service Center role, you need strong analytical skills, process orientation, and a background in finance, HR, or administration, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and standard office software is typically required. Excellent communication, problem-solving abilities, and customer service skills help professionals excel in this collaborative environment. These competencies ensure efficient service delivery, high stakeholder satisfaction, and continuous process improvement within the organization.

What is a shared service center?

A Shared Service Center (SSC) is a centralized unit within an organization that handles specific operational tasks, such as human resources, finance, IT, or procurement, for multiple business units. The main goal of an SSC is to streamline processes, reduce costs, and improve service quality by consolidating these functions in one location. SSCs often use standardized procedures and technology to deliver efficient and consistent support to the entire organization. This model enables companies to focus more on their core business by leaving routine administrative tasks to the SSC.

What is the difference between Shared Service Center vs Accounts Payable Specialist?

AspectShared Service CenterAccounts Payable Specialist
CredentialsVaries; often includes finance or business degreesTypically requires accounting or finance certifications
Work EnvironmentCentralized office with multiple finance functionsFinance or accounting department, often in corporate offices
Employer & Industry UsageCommon in large corporations across industriesFinance teams within organizations handling invoice processing
Search & Comparison IntentUnderstanding centralized finance operationsManaging invoice and payment processing tasks

Shared Service Centers are large, centralized units handling multiple finance functions across an organization, while Accounts Payable Specialists focus specifically on processing invoices and payments within a finance department. Both roles often require finance or accounting credentials and are integral to corporate finance operations.

What are some common challenges faced by professionals working in a shared service center, and how can they be addressed?

Professionals in a Shared Service Center (SSC) often encounter challenges such as managing high volumes of repetitive tasks, adapting to standardized processes across multiple business units, and maintaining strong communication across global teams. These can be addressed by embracing process automation, attending regular training sessions to stay updated on best practices, and fostering a culture of open feedback with colleagues and stakeholders. Additionally, proactively participating in cross-functional projects can improve collaboration skills and provide greater visibility within the organization.
More about Shared Service Center jobs
What cities are hiring for Shared Service Center jobs? Cities with the most Shared Service Center job openings:
What states have the most Shared Service Center jobs? States with the most job openings for Shared Service Center jobs include:
What job categories do people searching Shared Service Center jobs look for? The top searched job categories for Shared Service Center jobs are:
Shared Service Center jobs near you
Infographic showing various Shared Service Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.

Supervisor Customer Service - Hyatt Shared Service Center

Shared Services Center - Moore

Moore, OK • On-site

Full-time

Medical, Retirement

Posted 6 days ago

Job description

We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt employees enjoy the following benefits: health and welfare programs, Hyatt retirement savings plan, educational assistance, employee stock purchase program, 12 free room nights for full time associates after 90 days of service, community involvement, and wellness reimbursement.
The Hyatt Shared Service Center provides accounting and customer support for over 200 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, we are ready for you!
Hyatt is seeking an experienced Customer Service Supervisor to lead and motivate a team of customer service professionals at the Shared Service Center. This position will lead by example to deliver an exceptional service experience for Hyatt guests who contact us for support. You will guide your team to be creative and passionate problem solvers through coaching and motivation. In partnership with the customer service manager and other colleagues, you will create a positive work environment that enables your team to exceed performance expectations. Also, you will collaborate with the customer service leadership team to drive the overall vision of the department.
Position Responsibilities / Essential Functions
  • Supervises the work of a team of Customer Service Agents to achieve performance standards for average speed of answer, request resolution times, quality of service, and other goals.
  • Actively and consistently monitors guest interactions to ensure standards for care, professionalism, and appropriate solutions are met during guest interactions.
  • Create and maintain performance plans for customer service agents.
  • Review and communicate routine and ad-hoc performance reporting to customer service colleagues, and other stakeholders.
  • Participate in projects and other efforts to optimize telephony and other technology platforms in order to provide efficient and cost-effective support for guest requests.
  • Assist with scheduling and enforcement of attendance policies, to maximize service levels.
  • Evaluate individual customer service agent and team performance via routine performance reviews, check-in conversations, and other methods as needed.
  • Work closely with Customer Service Manager to initiate recommendations for hiring, merit increases, probationary reviews, promotions, reviews, succession planning, and disciplinary action for assigned customer service colleagues.
  • Participate in interviewing, onboarding activities, and other recruitment efforts, as needed.
  • Assist with new hire and ongoing training efforts.
  • Partner with IT, operations, HR, and other teams to ensure assigned colleagues have all necessary tools and technology to provide exceptional service and support for all guest requests.
  • Handle escalated and/or complex guest requests as needed.
  • Regular attendance is expected based on schedule and business needs.
  • Participation in employee events, onsite meetings, hotel visits and industry conferences is expected.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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