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Service Representative Jobs in Washington (NOW HIRING)

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and ...

High's of Baltimore

Customer Service Representative

Odenton, MD · On-site

$18 - $24.50/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

High's

Customer Service Representative

Fulton, MD

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support ...

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All JobsService Representative JobsService Representative Jobs in Washington

Service Representative information

See Washington salary details

$14

$26

$44

How much do service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for service representative in Washington is $26.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $31.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by service representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

What is a service representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a service representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.
More about Service Representative jobs

What are the most commonly searched types of Service Representative jobs in Washington?

The most popular types of Service Representative jobs in Washington are:

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For Service Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Representative jobs in Washington look for?

The top searched job categories for Service Representative jobs in Washington are:

What are popular job titles related to Service Representative jobs in WA?

For Service Representative jobs in WA, the most frequently searched job titles are:

Service Representative jobs near you
Infographic showing various Service Representative job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,264 per year, or $26.1 per hour.

Customer Service Representative

CARROLL INDEPENDENT FUEL COMPANY

Fulton, MD

$15.75 - $21.25/hr

Full-time

Re-posted 15 days ago

Job description

Job Summary:

The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.

Principal Duties and Responsibilities:

  • Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling with the operations of the POS and cash bank procedures.
  • Adhere to all store operations procedures, policies and guidelines.
  • Properly execute up-selling initiatives and provide a value to the customer.
  • Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
  • Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
  • Effectively communicate with store management and team members.
  • Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
  • Adhere to all Food Service Program procedures, standards and sanitation requirements.

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Minimum Knowledge, Skills and Abilities:

  • Must be at least 16 years old
  • Strong focus on customer service and working with people
  • Strong commitment to teamwork
  • Strong communication skills, including the ability to professionally communicate verbally to customers
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
  • Flexible and adaptable to change
  • Ability to handle difficult situations professionally
  • Ability to lift up to 50 lbs.
  • Reliable transportation
  • Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.

Working Conditions:

  • Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or deaning products.
  • Spends the majority of the shift standing with frequent bending and lifting.
  • In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations

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