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Service Representative Jobs in California (NOW HIRING)

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Service Representative information

See California salary details

$12

$22

$38

How much do service representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service representative in California is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.07 per hour, depending on experience, location, and employer.

What is a service representative?

A service representative provides customer service and information related to a specific product or service for a company. As a service representative, you can work in a number of fields, including retail, utility provision, and the food industry. Your duties revolve around helping solve any issue that a customer may be having. Qualifications for the job depend on the type of industry you wish to work in, but customer service experience and excellent communication skills are crucial for a career as a service representative.

What are the key skills and qualifications needed to thrive as a service representative, and why are they important?

To thrive as a Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is often required. Patience, active listening, and a customer-focused attitude help distinguish top performers in this role. These skills and qualities are crucial for effectively addressing customer inquiries, resolving issues, and ensuring overall satisfaction.

What are some common challenges faced by service representatives, and how can they be managed effectively?

Service Representatives often encounter high volumes of customer inquiries, including handling difficult or upset customers. To manage these challenges effectively, it's important to maintain strong communication and problem-solving skills, remain patient, and follow company protocols for escalation when necessary. Building product knowledge and working closely with teammates can also help deliver quick and accurate solutions, creating a more positive experience for both the customer and the representative.

What is the difference between Service Representative vs Customer Service Associate?

AspectService RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may require certifications in specific industriesHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, banking, healthcareRetail stores, call centers, service desks
Employer & Industry UsageCustomer service departments across various industriesRetail, hospitality, telecommunications
Common Search & ComparisonYesYes

Service Representatives and Customer Service Associates often perform similar roles in assisting customers, but Service Representatives may handle more complex inquiries or technical issues, especially in specialized industries. Both roles require strong communication skills and a focus on customer satisfaction, but Service Representatives often have more specialized training or certifications depending on the industry.

More about Service Representative jobs

What are the most commonly searched types of Service Representative jobs in California?

The most popular types of Service Representative jobs in California are:

What are popular job titles related to Service Representative jobs in California?

For Service Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Representative jobs in California look for?

The top searched job categories for Service Representative jobs in California are:

What cities in California are hiring for Service Representative jobs?

Cities in California with the most Service Representative job openings:

What are popular job titles related to Service Representative jobs in CA?

For Service Representative jobs in CA, the most frequently searched job titles are:

Service Representative jobs near you
Infographic showing various Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $47,283 per year, or $22.7 per hour.

Service Representative

Placerville, CA • On-site

Basalite Concrete Products
Construction Materials Wholesalers • 501 - 1,000 employees
Learn more about Basalite Concrete Productsexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Basalite Concrete Products rating

7.0

Company rating: 7.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Company Summary

Pacific Supply is a distributor of building products with over 40 locations throughout the Western United States and has been serving the needs of the construction industry and the communities since 1953.  We are looking for entry level candidates for our Service Representative position.  Previous experience in the building industry is preferred but not required. 

Pacific Supply recognizes that employees are their most valuable resource and an integral part of their success.  Their goal is to attract and retain the highest quality candidates.  Pacific Supply encourages the development of their employees and believes it is necessary for the growth and success of the company.

Compensation Data

$20.00 - $22.00 Hourly

Job Description

Under the direction of the Branch Manager, candidates will be responsible for assisting customers with order related transactions and inquiries.  Essential duties and responsibilities include but are not limited to the following:

Essential Duties and Responsibilities
  • Acknowledges and assists all customers in a courteous and friendly manner.
  • Input orders accurately into the computer system and operate the cash register to finalize transactions.
  • Shares Saturday opening of store on rotating basis.
Job Requirements
  • Minimum of 6 months experience in a customer service position.
  • Excellent telephone etiquette.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills. 
Benefits

We offer competitive compensation and a strong benefits package including medical, dental, vision, 401(k), profit sharing, flexible spending accounts, vacation and sick pay, life insurance and wellness programs. 

We are an equal opportunity employer and promote a drug free workplace.

What Basalite Concrete Products employees say

Pay

Hours and flexibility

Workplace

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