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Virtual Service Representative Jobs in California

dbi

Customer Service Representative

Fresno, CA · On-site

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Burbank, CA · On-site

$17 - $23.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Burbank, CA · On-site

$17 - $23.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Roseville, CA · On-site

$16.75 - $22.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Roseville, CA · On-site

$16.75 - $22.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Modesto, CA · On-site

$17 - $23/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Fresno, CA · On-site

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Brea, CA · On-site

$16.50 - $22.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

dbi

Customer Service Representative

Murrieta, CA

$16.25 - $22.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ...

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Showing results 1-20

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Virtual Service Representative information

How to become a virtual service representative with no experience?

To become a virtual service representative with no experience, focus on developing strong communication and customer service skills, which can be gained through online courses or volunteering. Many employers offer entry-level positions that provide on-the-job training, so applying to these roles and demonstrating a willingness to learn can help you start in this field.

What is a virtual service representative?

A virtual service representative is a customer support professional who provides assistance remotely, often through phone, email, or live chat. They handle inquiries, resolve issues, and support clients without being physically present in an office, typically using communication tools and customer management software.

What cities in California are hiring for Virtual Service Representative jobs?

Cities in California with the most Virtual Service Representative job openings:

Virtual Service Representative jobs near you

Director, Virtual Service Delivery - Consumer Group

San Diego, CA • On-site, Remote

Intuit
Computer and Electronic Product Manufacturing • 5 - 10K employees

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

108th of 246 rated software companies

People enjoy working here

Good employer

Recommended by students

Learn more about Intuitexternal

$196K - $266K/yr

Full-time

Re-posted 2 days ago

Job description

Intuit's Expert Network is central to how we deliver on our promise to power prosperity for consumers and small businesses. Our Expert Network Services team operates at remarkable scale - enabling $3B in services revenue and supporting approximately 50,000 experts and managers across a large, virtual workforce.
The Consumer Group Services organization is one of the largest portfolios within the Expert Network, now representing ~30% of Consumer Group revenue. We manage approximately 28,000 employees at peak - including 550+ managers - delivering TurboTax Live Core, Full Service, Canada, and Business Tax. These are not just operational programs; they are central to Intuit's evolution into an AI-driven expert platform.
The Role
We are looking for an exceptional Director to lead the Consumer Group Services organization within our Expert Network Services group. This is a senior leadership role with significant enterprise scope - you will own service delivery strategy, expert workforce management, and customer experience outcomes across a large, virtual, and rapidly scaling business.
You will lead a team of managers, partner closely with the Consumer Group segment and cross-functional stakeholders, and play a key role in shaping how Intuit delivers professional tax and financial services at scale. This role demands an operator, a people developer, and a strategic thinker - someone equally comfortable in a leadership team boardroom and in the details of peak-season execution.
Responsibilities
  • Lead and scale operations - Design and evolve scalable infrastructure, delivery models, and operating frameworks that support a large, complex workforce - built to flex up and down efficiently with the cyclical demands of a seasonal tax business.
  • Set and execute long-term vision - Define and drive enterprise-scale strategy across a virtual, distributed workforce, aligning people, processes, and technology to deliver measurable business outcomes.
  • Drive customer and expert experience - Champion an environment obsessed with delivering industry-leading experiences at mass scale that build loyalty, resolve issues effectively, and turn both customers and experts into promoters.
  • Influence and align cross-functional leaders - Build strong partnerships with and drive alignment across product, operations, legal, and customer experience teams to ensure experts have the tools and environments needed to deliver winning outcomes.
  • Lead through high-pressure moments - Guide large teams through peak-season and time-sensitive periods with confidence, including proactive risk mitigation and rapid, sound decision-making.
  • Build leadership depth and organizational continuity - Attract, develop, and retain top senior talent; build robust succession pipelines and plan for long-term organizational sustainability across high-growth business lines.
  • Drive change adoption at scale - Lead the implementation of new processes, tools, and structures across large employee populations, ensuring measurable adoption and outcomes.

Qualifications
  • 10+ years of progressive leadership and operations management experience, including leading large, complex, and virtually dispersed organizations
  • Demonstrated success building and scaling leadership teams that deliver exceptional customer experiences
  • Proven track record of driving business performance through clear goal-setting, rigorous accountability frameworks, and data-driven decision-making
  • Strong track record in metrics-driven environments with measurable outcomes across KPIs such as tNPS, contact resolution, same-day completion rates, and cycle time
  • Proven ability to influence and drive alignment across executive and cross-functional stakeholders
  • Experience leading organizations through significant change, including technology adoption, operating model transformation, or rapid growth
  • Exceptional communication skills - able to distill complex issues and present compellingly to senior audiences
  • Deep commitment to building diverse, inclusive, and equitable teams
  • Bachelor's degree or equivalent; advanced degree preferred

Footer
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $196,500 - $266,000

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