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Service Operations Manager Jobs in Fort Mill, SC

TWO MEN AND A TRUCK®

Operations Manager

Charlotte, NC · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Drive your career forward with TWO MEN AND A TRUCK ® in Charlotte, NC as an Operations Manager and ... Makes recommendations according to customer's needs on moving services, boxes, supplies and ...

Waste Management

Operations Manager Trainee

Indian Trail, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

Waste Management

Operations Manager Trainee

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

Waste Management

Operations Manager Trainee

Indian Trail, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

Pacificlife

Network Operations Manager

Charlotte, NC · On-site

$83K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Delivery & Operations Management: * Own delivery of 24x7x365 network operations services across global infrastructure. * Ensure service performance aligns with SLA and KPI targets ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Fort Mill, SC

Service Operations Manager information

See Fort Mill, SC salary details

$31.2K

$69.1K

$115.1K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Fort Mill, SC is $69,110.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $83,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Fort Mill, SC?

For Service Operations Manager jobs in Fort Mill, SC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Fort Mill, SC look for?

The top searched job categories for Service Operations Manager jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Service Operations Manager jobs?

Cities near Fort Mill, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $69,110 per year, or $33.2 per hour.

Operations Manager

TWO MEN AND A TRUCK®

Charlotte, NC • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Two Men and a Truck rating

4.8

Company rating: 4.8 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

21st of 29 rated removal and storage companies

Job description

It’s time to make your move. Drive your career forward with TWO MEN AND A TRUCK® in Charlotte, NC as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards. Join our growing team today!
WHAT WE OFFER
  • Starting pay: $60,000 - $70,000 annually + bonuses!
  • Benefits! Health, dental, and vision available
  • Paid Time Off
  • Career advancement opportunities! We want to see you grow personally and professionally. If you are looking for opportunity, we’ve got it.
  • Work with a great team!
WHAT YOU'LL DO
  • Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments
  • Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits
  • Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
  • Determine staffing requirements, interview, hire, and oversee new employee onboarding and training
  • Coordinate and direct fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner
  • Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines
  • Responsible for employee development, accountability and corrective action programs
  • Responsible for being an “on-call” emergency contact outside of normal business hours
  • Acts as a point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
  • Performs a variety of clerical and administrative tasks.
  • All other duties as assigned
WHO WE'RE LOOKING FOR
  • High school diploma or GED required, some college preferred
  • Management, business, or other relevant experience is required
  • Valid driver’s license and a clean driving record
  • Must be willing to submit to a pre-employment background check and random drug screens
  • Must be willing to work Saturday’s and one Sunday a month
  • Effective communication skills (verbal and written)
  • Demonstrated ability to lead by example to motivate, develop and direct people
  • Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
  • Strong decision-making ability
  • Basic truck/vehicle knowledge
  • Experience in the fields of general labor, management, non-CDL transportation, landscaping, construction, project management, logistics, production, manufacturing, assembly, factory or warehouse helpful.
  • Must be willing to submit to a pre-employment background check and random drug screens
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Charlotte, NC. The employer at this location is NBF Charlotte LLC.

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