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Service Operations Manager Jobs in Goose Creek, SC

Koniag, Inc.

Operations Manager

Charleston, SC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Operations Services, LLC a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret security clearance to support KOS and our government customer in Charleston ...

kgs

Operations Manager

Charleston, SC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Operations Services, LLC a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret security clearance to support KOS and our government customer in Charleston ...

kgs

Operations Manager

Charleston, SC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Koniag Operations Services, LLC a Koniag Government Services company, is seeking an Operations Manager with a Top-Secret security clearance to support KOS and our government customer in Charleston ...

CVS Health

Operations Manager

Charleston, SC · On-site

$18 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Mount Pleasant, SC · On-site

$18 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Heirloom Cloud

Operations Manager

Charleston, SC · On-site

Operations Manager - Wambaw Facility The Operations Manager is responsible for running the day-to ... Work closely with customer service and leadership to ensure excellent client outcomes * Help ...

Heirloom

Operations Manager

Charleston, SC · On-site

$27/hr

Operations Manager - Wambaw Facility The Operations Manager is responsible for running the day-to ... Work closely with customer service and leadership to ensure excellent client outcomes * Help ...

ICON Fabrication, LLC.

Operations Manager

Goose Creek, SC · On-site

  • Retirement

  • PTO

The Operations Manager will report directly to the President of Allstate Crane, which is under new ... This role will provide leadership and direction for safety, rental, parts, service, transportation ...

CX Employees

Operations Manager

Charleston, SC · On-site

$60K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintains a high level of service with customers that meets the expectations of Courier Express ... Provides feedback to management on the status of overall operations. Secondary Job Duties: Develops ...

Courier Express

Operations Manager

Charleston, SC · On-site

$60/day

Maintains a high level of service with customers that meets the expectations of Courier Express ... Provides feedback to management on the status of overall operations. Secondary Job Duties: Develops ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Goose Creek, SC

Service Operations Manager information

See Goose Creek, SC salary details

$32.3K

$71.6K

$119.2K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Goose Creek, SC is $71,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Goose Creek, SC look for?

The top searched job categories for Service Operations Manager jobs in Goose Creek, SC are:

What cities near Goose Creek, SC are hiring for Service Operations Manager jobs?

Cities near Goose Creek, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Goose Creek, SC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $71,587 per year, or $34.4 per hour.

Pool Service/Operations Manager

Puddle Pool Services

Charleston, SC • On-site

Full-time

Re-posted 12 days ago

Job description

Puddle Pools is looking for a hands-on Pool Service / Operations Manager to help lead our Charleston, SC territory. This is a great opportunity for someone with strong pool service experience who is ready to step into a leadership role and help run the day-to-day operations of an active, growing pool service business.

We are looking for someone who can lead from the field, not just from behind a desk. The right person will be comfortable managing technicians, supporting customer relationships, maintaining route quality, troubleshooting pool issues, and jumping in when needed to make sure customers are taken care of.

About the Role

The Pool Service / Operations Manager will be the local leader for our Charleston market. This person will help oversee daily service operations, support technicians in the field, manage route quality, communicate with customers, and help make sure jobs are completed professionally, efficiently, and consistently.

This role is ideal for an experienced pool technician, service supervisor, route manager, startup technician, repair technician, or operations-minded field leader who understands pool service and takes pride in doing the job the right way.

Responsibilities
  • Oversee day-to-day pool service operations in the Charleston territory
  • Support and manage pool technicians in the field
  • Help maintain route quality, customer satisfaction, and service consistency
  • Step in when needed for service work, technician callouts, route coverage, or customer issues
  • Perform or assist with pool cleaning, water testing, chemical balancing, troubleshooting, and basic equipment checks
  • Communicate professionally with customers and help resolve service concerns
  • Identify repair opportunities, service issues, and operational improvements
  • Help train, coach, and hold technicians accountable
  • Maintain a clean, organized, and professional field operation
  • Coordinate with ownership on scheduling, staffing, customer issues, and territory growth
  • Occasionally travel to Columbia, SC if business needs require it
What We’re Looking For
  • Pool service experience is required
  • Previous experience as a lead technician, route supervisor, service manager, startup technician, repair technician
  • Strong understanding of pool cleaning, water chemistry, equipment basics, and customer service
  • CPO certification strongly preferred but not required for the right individual
  • Valid driver’s license and clean driving record required
  • Strong communication and problem-solving skills
  • Reliable, organized, and able to work independently
  • Comfortable leading technicians while also being hands-on in the field
  • High standards for customer service, professionalism, and quality of work
  • Positive attitude and team-first mindset
Ideal Candidate

The ideal candidate is someone who knows pools, understands field service, and wants to help build something the right way. You do not need to have held the exact title of “Operations Manager” before, but you should have the maturity, reliability, and field experience to help lead a team and manage customer expectations.

We are especially interested in candidates with backgrounds in:

  • Pool service
  • Pool repair
  • Pool construction/startups
  • Route management
  • Field service leadership
  • Technician supervision
  • Customer-facing service operations
Why Join Puddle Pools?

Puddle Pools is a growing pool service company focused on professionalism, reliability, and great customer service. We are building a team that takes pride in quality work, clear communication, and doing right by customers and employees.

This is a key leadership role in our Charleston territory. For the right person, this is an opportunity to help shape the local operation, build a strong service team, and grow with the business.