ZipRecruiter

Log In

1

Service Operations Manager Jobs in Rock Hill, SC

Namely

Manager, Service Operations

Charlotte, NC · On-site

$70 - $90/hr

Summary of Role The Manager of Service Operations is responsible for leading Palmetto's post‑PTO service coordination function, overseeing the end‑to‑end workflow from intake through site visit ...

tbg

Operations Manager

Charlotte, NC · On-site

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

tbg

Operations Manager

Charlotte, NC

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

tbg

Operations Manager

Charlotte, NC

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

The Budd Group

Operations Manager

Charlotte, NC · On-site

Serve as a proactive Specialty Services Operations Manager , managing 2 to 3 large-scale construction/specialty cleaning projects while splitting recurring account oversight. * Take an operations ...

RSM

Operations Manager - Deal Services

Charlotte, NC · On-site

The manager serves as a central operational point of contact for assigned leaders, helping ... Support new service line, solution, technology, and process deployments by coordinating with ...

ProSidian Consulting

Operations Manager

Charlotte, NC · On-site

ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... The Operations Manager is a highly-motivated professional with great communication skills and ...

R.E. Mason

Operations Manager

Charlotte, NC · On-site

Mason provides industry-leading process equipment and service for process control, automation ... The Operations Manager provides strategic leadership for all personnel engaged in both shop ...

R.E. Mason

Operations Manager

Charlotte, NC · On-site

Mason provides industry-leading process equipment and service for process control, automation ... The Operations Manager provides strategic leadership for all personnel engaged in both shop ...

J R Cole Industries

OPERATIONS MANAGER

Charlotte, NC · On-site

Operations Manager- Label Division Location: 10708 Granite Street, Charlotte, NC 28273 Position ... This individual will partner closely with Sales, Customer Service, Prepress, and Supply Chain teams ...

Naman Hotels

Operations Manager

Charlotte, NC · On-site

As the Operations Manager you will be responsible for assisting the General Manager with the ... Assisting the General Manager in developing a Service Culture * Motivate, coach, counsel and ...

Waste Management

Operations Manager

Gastonia, NC · On-site

Visits customers and customer sites to evaluate and resolve safety issues, seeking service ... Successful completion of the WM Operations Manager Trainee program IV. Physical Requirements Listed ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rock Hill, SC

Service Operations Manager information

See Rock Hill, SC salary details

$29.5K

$65.3K

$108.8K

How much do service operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service operations manager in Rock Hill, SC is $65,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Rock Hill, SC?

For Service Operations Manager jobs in Rock Hill, SC, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rock Hill, SC look for?

The top searched job categories for Service Operations Manager jobs in Rock Hill, SC are:

What cities near Rock Hill, SC are hiring for Service Operations Manager jobs?

Cities near Rock Hill, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rock Hill, SC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,292 per year, or $31.4 per hour.

Field Service Operations Manager

Delta Star, Inc.

Charlotte, NC • On-site

$148K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Build something that matters.
At Delta Star the work we do has a real impact. Every transformer we build helps deliver reliable electricity to homes, businesses, and communities across North America.
As we continue to grow, we are looking for people who want more than just a job. We are looking for individuals who want to learn, contribute, solve challenges, and build a meaningful career alongside a team that is committed to delivering power at all times.
Summary
Delta Star Inc. is seeking a strategic, people-focused, and operationally minded Field Service Operations Manager to lead the day-to-day operations of our Field Service business. If you excel at guiding teams, building efficient workflows, and driving operational excellence across a dynamic, multi-location environment, we want to hear from you!
What You'll Do
As the Field Service Operations Manager, you'll oversee all operational functions within the Field Service Operations team-ensuring safety, quality, and efficiency across every project. You'll lead and develop staff, strengthen processes, partner closely with sales teams, and implement strategies that elevate performance and customer satisfaction.
A Day in the Life
Your day will be a combination of team leadership, operational planning, and strategic problem-solving. You'll manage technicians across multiple locations, review performance metrics, address operational challenges, and ensure work is completed safely and efficiently. You'll collaborate with sales teams to validate project feasibility, act as an escalation point for urgent customer needs, and continuously identify opportunities to improve workflows, reduce costs, and boost quality.
Specific Duties
  • Lead, mentor, and manage Operations staff across multiple locations, including remote employees.
  • Oversee hiring, onboarding, task assignment, training, and performance evaluations.
  • Develop and implement operational strategies, goals, and schedules.
  • Identify and resolve operational issues; respond to emergencies and implement corrective actions.
  • Analyze processes and design improvements that enhance productivity, safety, and quality.
  • Track and report KPIs; analyze operational data to support strategic decision-making.
  • Manage operational expenses, identify cost-saving opportunities, and support budget oversight.
  • Monitor and maintain compliance with safety, testing, and quality standards.
  • Partner with sales teams (Proposals, RSD, Reps, etc.) to ensure accurate and achievable quotes.
  • Serve as the escalation point for sales and operations on customer-related matters.

What We're Looking For
We're looking for a driven, collaborative leader with strong electrical substation expertise and the ability to motivate teams, solve problems, and advance operational excellence.
Position Requirements
  • Bachelor's degree in Business, Finance, Engineering, or a related field.
  • Five years of relevant experience required; 7+ years preferred.
  • Strong background in electrical substation maintenance with an emphasis on medium-voltage power transformers.
  • Understanding of electrical substation testing, safety standards, asset management, and life-extension practices.

Skills & Competencies
  • Demonstrated ability to lead and motivate diverse teams across multiple locations.
  • Strong analytical skills with the ability to interpret data and drive informed decision-making.
  • Excellent project management and organizational abilities; able to manage multiple priorities.
  • Exceptional written and verbal communication skills for both internal and customer-facing interactions.
  • High proficiency in Microsoft Office applications.
  • Positive, team-oriented mindset with a willingness to help wherever needed.

Why Our Employees Join, Grow, and Stay
At Delta Star, you will find more than a job. You will join a team that values people, supports growth, and trusts you to make an impact. Whether you're on the shop floor, in the field, or in the office, you will work alongside talented people to solve meaningful challenges, power communities, and build a rewarding career. With opportunities to learn, advance, and contribute, plus a culture built on respect, teamwork, and work-life balance, Delta Star is a place where you can thrive for the long term
Benefits That Support You
We believe that a rewarding career starts with feeling supported both at work and at home. That's why we offer a competitive total rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees have access to medical, dental, and vision coverage, retirement savings programs, paid time off, life and disability protection, wellness resources, employee assistance programs, and additional voluntary benefits that help you and your family thrive.
Pay Transparency
We are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Apply