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Service Operations Manager Jobs in Rock Hill, SC

Delta Star, Inc.

Field Service Operations Manager

Forest, VA · On-site

$148K - $165K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What You'll Do As the Field Service Operations Manager, you'll oversee all operational functions within the Field Service Operations team-ensuring safety, quality, and efficiency across every project.

Swifto Charlotte

Operations Manager

Charlotte, NC · On-site

$60K - $65K/yr

The Operations Manager will serve as a primary point of contact for the Swifto team, oversee ... Key ResponsibilitiesCustomer Service & Scheduling * Oversee daily scheduling, including new ...

Kone AB

Service Operations Coordinator

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Duties As our Service Operations Coordinator , you willprovide specialized support to the ... The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase ...

SunSource

Operations Manager

Matthews, NC · On-site

The Customer Service - Operations manager is responsible for the management, implementation and compliance with all departmental procedures in order to maintain the highest degree of efficiency and ...

LF Staffing Services, Inc.

Be Seen First

Operations Manager

Charlotte, NC · On-site

$20 - $25/hr

  • Medical

We're hiring an Operations Manager for a full-time, temp-to-hire or direct-hire opportunity in ... Company Description Labor Finders is a nationwide staffing service. We are celebrating 50 years! We ...

R.E. Mason

Operations Manager

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Mason provides industry-leading process equipment and service for process control, automation ... The Operations Manager provides strategic leadership for all personnel engaged in both shop ...

Naman Hotels

Operations Manager

Charlotte, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Operations Manager you will be responsible for assisting the General Manager with the ... Assisting the General Manager in developing a Service Culture * Motivate, coach, counsel and ...

J R Cole Industries

OPERATIONS MANAGER

Charlotte, NC · On-site

Operations Manager- Label Division Location: 10708 Granite Street, Charlotte, NC 28273 Position ... This individual will partner closely with Sales, Customer Service, Prepress, and Supply Chain teams ...

ASSA ABLOY

Operations Manager

Monroe, NC

Director of Manufacturing Position Summary The Operations Manager is responsible for the overall leadership and performance of a manufacturing facility, including production, service parts, inventory ...

Assa Abloy

Operations Manager

Monroe, NC · On-site

Director of Manufacturing Position Summary The Operations Manager is responsible for the overall leadership and performance of a manufacturing facility, including production, service parts, inventory ...

Naman Hotels

Operations Manager

Charlotte, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Operations Manager you will be responsible for assisting the General Manager with the ... Assisting the General Manager in developing a Service Culture * Motivate, coach, counsel and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rock Hill, SC

Service Operations Manager information

See Rock Hill, SC salary details

$29.5K

$65.3K

$108.8K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Rock Hill, SC is $65,292.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $79,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Rock Hill, SC look for?

The top searched job categories for Service Operations Manager jobs in Rock Hill, SC are:

What cities near Rock Hill, SC are hiring for Service Operations Manager jobs?

Cities near Rock Hill, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rock Hill, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,292 per year, or $31.4 per hour.

Field Service Operations Manager

Delta Star, Inc.

Forest, VA • On-site

$148K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

This is an exciting time to be joining Delta Star!
We are Delta Star! The largest, American-owned medium power transformer manufacturer in the United States and the premier manufacturer of mobile transformers and mobile power substations in North America.
We are an industry-leader that has harnessed the power of electricity to reliably connect you to an essential part of modern-day life. Giving you the peace of mind you deserve to go out and make the world a better place!
Summary
Delta Star Inc. is seeking a strategic, people-focused, and operationally minded Field Service Operations Manager to lead the day-to-day operations of our Field Service business. If you excel at guiding teams, building efficient workflows, and driving operational excellence across a dynamic, multi-location environment, we want to hear from you!
What You'll Do
As the Field Service Operations Manager, you'll oversee all operational functions within the Field Service Operations team-ensuring safety, quality, and efficiency across every project. You'll lead and develop staff, strengthen processes, partner closely with sales teams, and implement strategies that elevate performance and customer satisfaction.
A Day in the Life
Your day will be a combination of team leadership, operational planning, and strategic problem-solving. You'll manage technicians across multiple locations, review performance metrics, address operational challenges, and ensure work is completed safely and efficiently. You'll collaborate with sales teams to validate project feasibility, act as an escalation point for urgent customer needs, and continuously identify opportunities to improve workflows, reduce costs, and boost quality.
Specific Duties
  • Lead, mentor, and manage Operations staff across multiple locations, including remote employees.
  • Oversee hiring, onboarding, task assignment, training, and performance evaluations.
  • Develop and implement operational strategies, goals, and schedules.
  • Identify and resolve operational issues; respond to emergencies and implement corrective actions.
  • Analyze processes and design improvements that enhance productivity, safety, and quality.
  • Track and report KPIs; analyze operational data to support strategic decision-making.
  • Manage operational expenses, identify cost-saving opportunities, and support budget oversight.
  • Monitor and maintain compliance with safety, testing, and quality standards.
  • Partner with sales teams (Proposals, RSD, Reps, etc.) to ensure accurate and achievable quotes.
  • Serve as the escalation point for sales and operations on customer-related matters.

What We're Looking For
We're looking for a driven, collaborative leader with strong electrical substation expertise and the ability to motivate teams, solve problems, and advance operational excellence.
Position Requirements
  • Bachelor's degree in Business, Finance, Engineering, or a related field.
  • Five years of relevant experience required; 7+ years preferred.
  • Strong background in electrical substation maintenance with an emphasis on medium-voltage power transformers.
  • Understanding of electrical substation testing, safety standards, asset management, and life-extension practices.

Skills & Competencies
  • Demonstrated ability to lead and motivate diverse teams across multiple locations.
  • Strong analytical skills with the ability to interpret data and drive informed decision-making.
  • Excellent project management and organizational abilities; able to manage multiple priorities.
  • Exceptional written and verbal communication skills for both internal and customer-facing interactions.
  • High proficiency in Microsoft Office applications.
  • Positive, team-oriented mindset with a willingness to help wherever needed.

Why Join Us?
At Delta Star, you'll be part of a supportive and forward-thinking team that values professionalism, efficiency, and exceptional service. We offer a comprehensive benefits package to support you and your family, including medical, dental, vision, life, and disability coverage. Our retirement offerings vary by location but include employer contributions to retirement plans, an Employee Stock Ownership Plan (ESOP), and a corporate bonus plan.
You'll also enjoy paid time off, sick pay, floating holidays, and access to programs such as flexible spending accounts or similar consumer benefits. Additionally, we provide education assistance to help you grow in your career.
At Delta Star, we're committed to helping you thrive both personally and professionally.
Pay Transparency
We are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement
Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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