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Service Operations Manager Jobs in Columbia, SC (NOW HIRING)

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Operations Manager

Lexington, SC · On-site

$65K - $70K/yr

People Operations Manager Location: Lexington, South Carolina Full-Time $65,000-$70,000 per year ... Experience supporting construction, skilled trades, manufacturing, logistics, or service industries ...

CVS Health

Operations Manager

Lexington, SC · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Columbia, SC

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Stars and Strikes

Operations Manager

Irmo, SC · On-site

$43K - $46K/yr

Our Operations Manager needs to be a responsible individual who can lead and manage a team while ... Address service or customer issues of an operational nature Why join our team? * With our continued ...

Stars and Strikes

Operations Manager

Irmo, SC · On-site

Our Operations Manager needs to be a responsible individual who can lead and manage a team while ... Address service or customer issues of an operational nature Why join our team? * With our continued ...

Amazon

Operations Manager

West Columbia, SC · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Ourhrconnect

Operations Manager

Columbia, SC · On-site

Direct and supervise the customer service associates to ensure that all correspondence and ... Strong management, organization, communication, decision-making, and analytical skills. * Excellent ...

Ourhrconnect

Operations Manager

Columbia, SC · On-site

Direct and supervise the customer service associates to ensure that all correspondence and ... Strong management, organization, communication, decision-making, and analytical skills. * Excellent ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Columbia, SC

Service Operations Manager information

See Columbia, SC salary details

$32.8K

$72.8K

$121.2K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Columbia, SC is $72,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $88,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Columbia, SC?

The most popular types of Service Operations jobs in Columbia, SC are:

What job categories do people searching Service Operations Manager jobs in Columbia, SC look for?

The top searched job categories for Service Operations Manager jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Service Operations Manager jobs?

Cities near Columbia, SC with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Columbia, SC as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,758 per year, or $35 per hour.

Marketing Services & Operations Manager

Chubb

Columbia, SC • On-site

Full-time

Medical, Dental, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

141st of 308 rated insurance

Job description

Chubb Benefits is seeking a Marketing Services & Operations Manager to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

JOB SUMMARY:
The Marketing Services & Operations Manager is responsible for overseeing the delivery and maintenance of marketing collateral for both print and digital production. This role provides editorial support and manages the development and ongoing needs of the integrated marketing platform, Marketing-on-Demand. The Manager collaborates with business partners to create scalable processes and solutions that align with product, brand, legal, and regulatory guidelines. This position also manages workflow assignment, invoice processing, compliance service requests, and serves as the primary liaison with external vendors and partners.

RESPONSIBILITIES:

  • Maintain and deliver marketing collateral to clients for both print and digital production
  • Assist with the development and maintenance of marketing needs for the integrated marketing platform, Marketing-on-Demand (MOD)
  • Collaborate with business partners to create scalable processes and solutions aligned with product, brand, legal, and regulatory guidelines
  • Manage workflow assignment (traffic management) for all marketing services job requests
  • Process all Boost invoices
  • Test all MOD uploads and coordinate User Acceptance Testing (UAT) for all MOD customizable jobs
  • Support production and execution of product materials, ensuring timely and accurate delivery
  • Peer review all in-flight jobs for quality and accuracy
  • Participate in department meetings to discuss processes, project status, and continuous improvement
  • Communicate effectively with inter-departmental stakeholders
  • Collaborate with initiative managers and marketing teams to meet project timelines
  • Serve as the main day-to-day contact for clients, suppliers, and external partners, providing timely responses to all inquiries
  • Ensure high quality standards in all client deliverables
  • Collaborate with production facilities to ensure conformance and delivery of KPIs
  • Identify and implement improvements in the efficiency and effectiveness of sales account operations
  • Perform other related duties and participate in special projects as assigned
  • Demonstrate an interest in learning about corporate value propositions to provide expertise over time in product and enrollment marketing

COMPETENCIES:

  • Relationship-Builder: Builds strong working relationships and maintains an exceptional client service mindset
  • Problem Solving: Takes an organized and logical approach to issues, looks beyond the obvious, and develops insight into problems
  • Continuous Learning: Demonstrates a desire and capacity to expand expertise and grow professionally
  • Initiative: Willingly does more than required, meets objectives with minimal supervision, and is self-motivated
  • Adaptability: Redirects efforts in response to changing circumstances and effectively prioritizes competing demands
  • Results Orientation: Executes on plans, drives for results, and takes accountability for outcomes
  • Values Orientation: Upholds and models Chubb values, acts ethically, and fosters high collaboration
  • Detail Oriented: Exceptional attention to detail and timely delivery
  • Creativity: Ability to develop alternative methods when traditional approaches aren't successful

SKILLS:

  • Ability to thrive in a fast-paced environment
  • Passionate, eager to learn, and open to sharing ideas
  • Ability to work independently and as part of a team
  • Excellent project management and multitasking skills
  • Positive attitude and strong collaboration skills
  • Highly proficient with Microsoft Word, Acrobat Pro, and PowerPoint

EDUCATION AND EXPERIENCE:

  • Bachelor's degree required
  • 5+ years' work experience in marketing operations, production, or related field
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 
  • Health insurance
  • Dental insurance
  • Tuition reimbursement
  • A company-match 401(k) plan
  • Disability insurance
  • Life insurance
  • Employee referral bonuses

ABOUT CHUBB BENEFITS
Combined Insurance Company of America (Chubb Benefits) is a leading provider of supplemental accident, health, disability, and life insurance products in the U.S. and Canada. Headquartered in Chicago with a tradition of more than 100 years of success, we are committed to making the world of supplemental insurance easy to understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by AM Best.

ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.


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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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