Position Responsibilities Service Agreement Duties: * Responsible for new agreement startups for ... Make recommendation to standard tasking as identified to Regional Operations Manager. * Ensure on ...
Position Responsibilities Service Agreement Duties: * Responsible for new agreement startups for ... Make recommendation to standard tasking as identified to Regional Operations Manager. * Ensure on ...
Position Responsibilities Service Agreement Duties: * Responsible for new agreement startups for ... Make recommendation to standard tasking as identified to Regional Operations Manager. * Ensure on ...
Position Responsibilities Service Agreement Duties: * Responsible for new agreement startups for ... Make recommendation to standard tasking as identified to Regional Operations Manager. * Ensure on ...
The Role - Manufacturing Operations Manager The Manufacturing Operations Manager owns and improves ... Our high standards of service to our customers and clients require that we select only the top team ...
The Role - Manufacturing Operations Manager The Manufacturing Operations Manager owns and improves ... Our high standards of service to our customers and clients require that we select only the top team ...
The Role - Manufacturing Operations Manager The Manufacturing Operations Manager owns and improves ... Our high standards of service to our customers and clients require that we select only the top team ...
The Role - Manufacturing Operations Manager The Manufacturing Operations Manager owns and improves ... Our high standards of service to our customers and clients require that we select only the top team ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
De Pere, WI · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
De Pere, WI · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
De Pere, WI · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Pharmacy Operations Manager
De Pere, WI · On-site
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...
Director, Customer Experience & Service Operations, is responsible for establishing and leading the ... Working collaboratively with VP/GMs, Sales Leaders, Service Managers, Product Management, and ...
Director, Customer Experience & Service Operations, is responsible for establishing and leading the ... Working collaboratively with VP/GMs, Sales Leaders, Service Managers, Product Management, and ...
The Director of Service Operations - Data Centers, is responsible for delivering exceptional and ... This position will develop and manage parts & field support strategies, create and manage direct ...
The Director of Service Operations - Data Centers, is responsible for delivering exceptional and ... This position will develop and manage parts & field support strategies, create and manage direct ...
Manager, Operations
Neenah, WI · On-site
About The Opportunity The Operations Manager is responsible for end-to-end performance of the manufacturing facility, including safety, quality, service, cost, and people outcomes. This role leads ...
Manager, Operations
Neenah, WI · On-site
About The Opportunity The Operations Manager is responsible for end-to-end performance of the manufacturing facility, including safety, quality, service, cost, and people outcomes. This role leads ...
Manager, Operations
Neenah, WI · On-site
About The Opportunity The Operations Manager is responsible for end-to-end performance of the manufacturing facility, including safety, quality, service, cost, and people outcomes. This role leads ...
Manager, Operations
Neenah, WI · On-site
About The Opportunity The Operations Manager is responsible for end-to-end performance of the manufacturing facility, including safety, quality, service, cost, and people outcomes. This role leads ...
Service Manager
Oshkosh, WI · On-site
The Service Manager is responsible for managing the service department and service team ... Oversee day-to-day service operations including scheduling and distribution of work for service ...
Service Manager
Oshkosh, WI · On-site
The Service Manager is responsible for managing the service department and service team ... Oversee day-to-day service operations including scheduling and distribution of work for service ...
Fleet Maintenance Operations Manager Transport Refrigeration Services, Inc. Multiple Locations Currently Available: Johnstown, NY; Wintersville, OH; Shafter, CA; Colton, CA; Grandview, WA Job Type ...
Fleet Maintenance Operations Manager Transport Refrigeration Services, Inc. Multiple Locations Currently Available: Johnstown, NY; Wintersville, OH; Shafter, CA; Colton, CA; Grandview, WA Job Type ...
Service Operations Manager information
See Appleton, WI salary details
$34.6K - $43.1K
2% of jobs
$43.1K - $51.6K
13% of jobs
$57.6K is the 25th percentile. Wages below this are outliers.
$51.6K - $60.1K
14% of jobs
The median wage is $68.3K / yr.
$60.1K - $68.5K
22% of jobs
$68.5K - $77K
14% of jobs
$77K - $85.5K
8% of jobs
$88.4K is the 75th percentile. Wages above this are outliers.
$85.5K - $93.9K
9% of jobs
$93.9K - $102.4K
9% of jobs
$102.4K - $110.9K
6% of jobs
$110.9K - $119.3K
4% of jobs
$119.3K - $127.8K
0% of jobs
$34.6K
$76.7K
$127.8K
How much do service operations manager jobs pay per year?
As of Aug 17, 2026, the average yearly pay for service operations manager in Appleton, WI is $76,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $93,200.00 per year, depending on experience, location, and employer.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
Is a Service Operations Manager a high paying job?
Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
What are popular job titles related to Service Operations Manager jobs in Appleton, WI?
For Service Operations Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Appleton, WI look for?
The top searched job categories for Service Operations Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Service Operations Manager jobs?
Cities near Appleton, WI with the most Service Operations Manager job openings:
Full-time
Re-posted 2 days ago
Bassett Mechanical rating
8.7
Based on 5 frontline employees who took The Breakroom Quiz
27th of 278 rated repair and maintenance companies
Job description
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team.
Position Purpose
Provide leadership, motivation and support to field service supervisors and technicians in the assigned territory that meet and exceed customer expectations. Maintain quality standards of all work performed. Primary responsibility is to ensure that all service agreements and projects for assigned areas are initiated, set up, followed through on, performing at or better than planned gross profit and closed out in a timely fashion.
Position Responsibilities
Service Agreement Duties:
Leadership Duties:
Operational/Support Duties:
Summary of Skills, Knowledge and Abilities
Direct Reports
Position Purpose
Provide leadership, motivation and support to field service supervisors and technicians in the assigned territory that meet and exceed customer expectations. Maintain quality standards of all work performed. Primary responsibility is to ensure that all service agreements and projects for assigned areas are initiated, set up, followed through on, performing at or better than planned gross profit and closed out in a timely fashion.
Position Responsibilities
Service Agreement Duties:
- Responsible for new agreement startups for completion within established timeframes while following Bassett's Standard Operating Procedures (SOP's). Assign primary technician; make sure units get labeled appropriately. If applicable, startup reports are filled out correctly, identify equipment upgrades required or project opportunities, identify and address safety concerns and on time customer required safety training, evaluate opportunities for increased efficiencies, and participate in start-up meetings.
- Completes all PM tasking set up for new agreements as determined in the SOP booking package. On a quarterly basis perform load leveling evaluation of all the PM. Make recommendation to standard tasking as identified to Regional Operations Manager.
- Ensure on time PM completion based on monthly goals; work directly with dispatch on planning and scheduling of work and monitor completion status on an ongoing basis.
- Regularly reviewing/investigating APR (agreement performance reports) and recommend adjustments as needed. Monitor causes and actions through the use of the "dirty dozen" list.
- Monitor completion and daily submittal of service resolutions as well as other paperwork requirements; hold technicians accountable as needed.
- Complete the weekly costing process to identify extras that need to be billed; answer coverage questions; review service report errors, invoice issues and calls covered/not covered and assist with resolution.
- Review historical data and current conditions to complete renewal recommendations 45 days in advance.
- Research customer complaints and invoice issues and follow-up in a timely manner and document as required (QAF). Work closely with accounting personnel to assist with collection issues, as needed.
- Instruct, direct, monitor and support staff in providing materials, directions, tools, and logistical support to the field in order to maximize output per labor hour
- Review operating policies, procedures and standard work; and recommend corrective action as needed
- Assist service operations leadership in the approval of all maintenance pricing, including project pricing as needed.
Leadership Duties:
- Coach and mentor the field service supervisors. Foster teamwork, encourage empowerment to make decisions, ensure appropriate delegation, and champion and audit for standard work across those locations.
- Responsible for ongoing technician recruiting; work with the supervisor related to technician development, monitoring technician performance, and performing annual performance reviews.
- In conjunction with service operations leadership, evaluate current and ongoing needs to develop an annual training schedule for the service technicians. Maintain training records and skills matrix to drive continued development to meet the needs of the division.
- As a partner to the overall sales and project teams, support the maintenance sales representatives as needed to assist in developing new customer relationships; help maintain existing relationships through periodic scheduled visits and/or support of the CARE representative as needed; and assist the Service Project team with related project needs.
Operational/Support Duties:
- Actively participate in the planning of department meetings
- Serve as a resource for sales, purchasing, dispatch and business systems to answer technical questions or trouble shoot solutions as needed.
- Provide ongoing input to management and actively participate in regular review meetings on work progress, customer relations, field relations, internal administration and other matters affecting service operations.
- Assist service operations leadership in developing the recommended yearly operations plan for budgeting.
- Assist in managing the individual spend plans for all agreements.
- Membership in technical or professional organizations is encouraged.
- Support and maintain a safe and Lean work environment.
- Other duties as assigned.
Summary of Skills, Knowledge and Abilities
- Minimum 3 years in a supervisory or management field involving leadership of direct reports or related experience in leading peers and teams
- Must have high level of knowledge of refrigeration and/or heating and air conditioning equipment
- Excellent customer relation and people skills
- Ability to multitask and shift from office work to field work as required
- High level of planning and organizing required
- Ability to communicate openly and honestly at all levels
- Ability to work through conflict and create win/ win results
- Proficient in using computers and digital tools, including Microsoft Word, Excel, PowerPoint, and Outlook
- Ability to develop finance and budgeting skills
- Membership in technical or professional organizations is encouraged
Direct Reports
- Service Supervisor(s)
- Field Technician(s)
What Bassett Mechanical employees say
Pay
Hours and flexibility
Workplace
Get the full story on Breakroom
About Bassett Mechanical
Sourced by ZipRecruiter
Industry
Industrial machinery manufacturing
Company size
201 - 500 Employees
Headquarters location
Kaukauna, WI, US
Year founded
1936