Service Operations Manager Jobs in Madison, WI (NOW HIRING)

Annual salary range: $96,194 – $131,175

Under the general direction of the Health Services Business Operations Director, and in close partnership with the Behavioral Health Division Director, the Health Services Operations Manager provides operational leadership to strengthen the effectiveness, efficiency, integration, and sustainability of Health Services programs.

The position serves as a key operational partner between Health Services divisions and the Health Services Business Operations team, translating strategic priorities into standardized operational practices that improve access, quality, compliance, workforce effectiveness, financial performance, and the overall experience of those served.

The position is responsible for developing, implementing, and continuously improving operational systems, workflows, and business processes that support effective service delivery while recognizing the unique regulatory, contractual, funding, and operational requirements of individual programs. The position evaluates operations to identify gaps, barriers, inefficiencies, and opportunities for improvement, leading cross-functional initiatives that strengthen organizational performance and operational consistency.

While the initial emphasis of the position is supporting the continued operational development of Behavioral Health services, the position will also collaborate across Health Services to identify opportunities for operational alignment, shared infrastructure, and standardized business practices where appropriate.

This position is expected to exercise a high degree of independent judgment in operational decision-making and serves as a key advisor to executive leadership regarding operational planning, implementation, organizational effectiveness, and continuous improvement.

Click here for a complete list of the duties, responsibilities and physical requirements of this position.

First review of applications will be August 28th, 2026.

Applications submitted after this date may or may not be considered. Please note that this recruitment may close at any time after the first review date.

• Generous time off to maintain a healthy work-life balance!
  • 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service.
• $0 Health Insurance Premium!
  • Medical, Dental and Vision – cover your eligible family members without additional premium.
  • In addition, the County contributes up to $1,900 per year to your Health Savings or Health Reimbursement account, depending on plan and personal contributions.
  • Apart from your deductible you can use this money for things that aren’t traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
  • You never lose your Health Savings Account funds as it rolls over from year to year
  • Dependents up to age 26 are covered.
• Get ready for retirement.Generous employer paid contributions!
  • After 6 months of employment:
    • The County makes a retirement contribution of 6% of your salary towards Oregon PERS.
    • The County makes a deferred compensation 457b plan contribution of 1.5% of your salary. You can add more if you wish.
• A free and award-winning wellness program
  • Interactive and personalized approach focused on your whole health.
  • Onsite and virtual seminars, wellness challenges and fun activities.
  • Monetary incentives and cool prizes to engage everyone and meet your individual needs.
• 100% employer-paid coverage for AD&D ($100,000), Life ($50,000), and Long-Term Disability coverage.
  • Supplemental plans are available at reasonable rates.
• Annual salary range of:
  • $96,194 – $131,175
  • This position is eligible for two salary raises within the first year as long as your performance is in good standing!
  • Note: salary placement will be based on your level of directly related experience and education consistent with Oregon’s pay equity law.
  • Have benefits questions?
  • Reach out to us anytime: recruiting@bentoncountyor.gov

Your application will be used to determine salary placement based on a pay equity assessment. Please ensure you have provided a thorough and updated application as it pertains to the position for which you are applying. For further information, please click on the link Oregon Pay Equity Law for more details.

Benton County is an equal opportunity employer.

The following minimum qualifications are REQUIRED for this position:

• Bachelor’s degree from an accredited college or university in a field related to area of assignment; AND
• 5 years of progressively responsible professional experience in area of assignment, including at least 2 years of supervisory experience.

An equivalent combination of education and experience may be accepted. Applicants must have at least 6 months of work experience to receive equivalency.

• Hiring is contingent upon the successful completion of a background check.
• Valid Oregon driver’s license or the ability to obtain.
• This position requires driving and may require use of a personal vehicle.

• Healthcare operations, organizational management, and service delivery systems.
• Principles of operational improvement, project management, organizational change, and process redesign.
• Quality improvement methodologies, including Lean, PDSA, or other continuous improvement frameworks.
• Healthcare regulatory requirements, accreditation standards, and compliance principles.
• Budget development, resource management, and operational performance measurement.
• Healthcare reimbursement models, grant-funded programs, and public sector operations preferred.
• Electronic Health Records (EHRs), healthcare information systems, and operational reporting tools.
• Demonstrated ability to:
• Build collaborative relationships across multiple divisions and disciplines.
• Lead organizational change and implement operational improvements across complex healthcare environments.
• Analyze operational challenges, identify root causes, and develop practical, sustainable solutions.
• Balance competing priorities while managing multiple complex projects simultaneously.
• Communicate effectively with executive leadership, managers, providers, external partners, and frontline staff.
• Facilitate multidisciplinary teams and build consensus among diverse stakeholders.
• Interpret operational, financial, and performance data to support decision-making.
• Coach, mentor, and develop managers and emerging leaders.
• Develop policies, procedures, operational standards, and workflow documentation.
• Exercise sound judgment and independent decision-making in a dynamic organizational environment.
• Preference may be given to candidates with experience in one or more of the following:
• Federally Qualified Health Centers (FQHCs)
• Community Mental Health Programs (CMHPs)
• Public Health
• County or local government healthcare systems
• Multi-site healthcare operations
• Behavioral Health service delivery
• Operational integration across multiple healthcare service lines
• Healthcare accreditation, licensing, and regulatory readiness
• Grant implementation and contract management
• Change management and organizational redesign

• This is a FLSA exempt position.
• This position requires driving and may require use of a personal vehicle.
• Hiring is contingent upon the successful completion of a background check.
• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
• Eligible veterans who meet the qualifications will be given veterans’ preference. For further information, please see the following website: Veterans Resources.
  • NOTE: If claiming veterans’ preference please be sure to attach your DD214 or Disability letter from the VA.
• Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States.
• If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling 541-766-6081.