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Service Operations Manager Jobs in Madison, WI (NOW HIRING)

Key Logo Inc

Be Seen First

Operations Manager

Madison, WI · On-site

$80K - $120K/yr

Key Logo Inc. is a full-service, high-volume contract decorator, specializing in screen printing, embroidery, laser engraving, and other advanced decoration methods for both soft and hard goods. We ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsibilities include: • Responsible for customer retention, employee retention, and service ...

Public Consulting Group

Operations Manager

Madison, WI · On-site

Services: * Program Consulting * Finance Consulting and Billing Services * Applied Technology * Outsourcing and Operations * Strategy * Project and Grants Management * Assessments and Feasibility ...

Public Consulting Group

Operations Manager

Madison, WI · On-site

Services: * Program Consulting * Finance Consulting and Billing Services * Applied Technology * Outsourcing and Operations * Strategy * Project and Grants Management * Assessments and Feasibility ...

Raising Cane's

Operations Manager

Janesville, WI · On-site

$23/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Covia

Operations Manager

Portage, WI · On-site

As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ... military service or reserve or veteran status. The organization offers competitive salaries ...

Raising Cane's

Operations Manager

Janesville, WI · On-site

$23/hr

The Operations Manager (OM) is responsible for supporting the Restaurant Leader in leading ... Provides exemplary customer service * Utilizes reward and recognition program for the Crewmembers ...

Fleet Farm

Operations Manager

De Forest, WI · On-site

The Operations Manager is responsible for providing leadership in the following key store areas ... service. * Oversee the development and execution of individual development plans for each of your ...

Covia

Operations Manager

Portage, WI · On-site

As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ... military service or reserve or veteran status. The organization offers competitive salaries ...

Papa John's

Operations Manager

Madison, WI · On-site

This role has primary responsibility for shift management, hiring/firing, onboarding, training ... service. Actively recruit customer focused team members, maintain adequate staffing levels ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Madison, WI

Service Operations Manager information

See Madison, WI salary details

$35.8K

$79.2K

$132K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Madison, WI is $79,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Madison, WI? The most popular types of Service Operations jobs in Madison, WI are:
What are popular job titles related to Service Operations Manager jobs in Madison, WI? For Service Operations Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Madison, WI look for? The top searched job categories for Service Operations Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Service Operations Manager jobs? Cities near Madison, WI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,245 per year, or $38.1 per hour.

Operations Manager

Key Logo Inc

Madison, WI • On-site

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

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Job description

Operations Manager

Position Overview:

Key Logo Inc. is a full-service, high-volume contract decorator, specializing in screen printing, embroidery, laser engraving, and other advanced decoration methods for both soft and hard goods. We exclusively provide these services to companies in this industry. We understand the demands, deadlines, and details that come with managing client programs. Whether it’s a screen-printed hoodie, an embroidered cap, or a laser-engraved tumbler, Key Logo Inc.’s contract decorating services are the behind-the-scenes engine powering thousands of branded goods.

Key Logo Inc. is currently seeking an Operations Manager to lead our end-to-end operational functions while ensuring seamless execution of order fulfillment and process management to meet customer needs and timelines. This includes embroidery, laser engraving, and other advanced decoration methods. This newly created role will work cross-functionally with internal teams, vendors, and clients to deliver projects on time, on budget, and to the highest quality standards. This role will be instrumental in supporting the company's continued growth and organizational evolution. The ideal candidate is highly organized, process-driven, and thrives in a fast-paced, deadline-oriented environment. This position will be on-site in Hartford, WI.

Key Responsibilities

  • Oversee daily operations across production, fulfillment, logistics, and vendor management.
  • Develop, implement, and optimize operational workflows and standard operating procedures.
  • Lead the successful delivery of projects, ensuring they are completed on time, within budget, and in alignment with client expectations.
  • Coordinate with account management, creative, and sales teams to support customer order execution.
  • Identify operational inefficiencies, troubleshoot production or fulfillment issues, and implement solutions.
  • Support inventory tracking and management maintaining accurate stock counts, conducting regular cycle counts, and reconciliation to ensure accuracy.
  • Manage relationships with suppliers, printers, and fulfillment partners.
  • Negotiate pricing, lead times, and service levels to maximize efficiency and margins.
  • Monitor vendor performance and ensure compliance with quality standards.
  • Monitor operational budgets, job costing, and profitability.
  • Identify cost-saving opportunities and process improvements.
  • Develop, analyze, and present operational reports and key performance metrics to executive leadership and the Board of Directors in accordance with established reporting schedules.
  • Lead, coach, and support operations staff.
  • Set performance goals, conduct reviews, and foster a collaborative team environment.
  • Ensure safety and compliance with company policies and industry best practices.
  • Support technology adoption, inventory systems, and workflow automation.
  • Contribute to strategic planning and growth initiatives.

Qualifications

  • Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience).
  • 5+ years of senior operations management experience, preferably in industries related to promotional marketing, print, or branded merchandise.
  • Strong understanding of production, logistics, and fulfillment processes.
  • Proven ability to manage multiple projects and departments simultaneously.
  • Strong organizational and multitasking skills working in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Experience evaluating, selecting, implementing, and managing ERP and inventory management systems.

Preferred

  • Experience with promotional product sourcing and fulfillment platforms.
  • Lean, Six Sigma, or process-improvement certification.

Company Description

At Key Logo, we print it, stitch it, and ship it! With top-tier techniques like screen printing, embroidery, and laser engraving, if you can dream it, we can customize it.