ZipRecruiter

Log In

1

Service Operations Manager Jobs in Madison, WI (NOW HIRING)

Shine United

Ad Operations Manager

Madison, WI

POSITION OVERVIEW : You're an Ad Operations Manager who gets as excited about a perfectly optimized ... You'll work closely with both media and account service team members to ensure every plan is ...

Shine United

Ad Operations Manager

Madison, WI · On-site

POSITION OVERVIEW : You're an Ad Operations Manager who gets as excited about a perfectly optimized ... You'll work closely with both media and account service team members to ensure every plan is ...

Walgreens

Pharmacy Operations Manager

De Forest, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

De Forest, WI

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Via

Field Operations Manager

Madison, WI · On-site

$65K - $75K/yr

As a Field Manager on Via's Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role ...

Via

Field Operations Manager

Madison, WI · On-site

$65K - $75K/yr

As a Field Manager on Via's Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role ...

Lumicera

Pharmacist Operations Manager

Madison, WI · On-site

$57.75 - $70.25/hr

Pharmacist Operations Manager (PIC) Due to growth, we are adding a Pharmacist Operations Manager ... This role oversees dispensing workflows, patient service, inventory and cold-chain processes ...

previous pagenext page

Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Madison, WI

Service Operations Manager information

See Madison, WI salary details

$35.8K

$79.2K

$132K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Madison, WI is $79,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Madison, WI? The most popular types of Service Operations jobs in Madison, WI are:
What are popular job titles related to Service Operations Manager jobs in Madison, WI? For Service Operations Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Madison, WI look for? The top searched job categories for Service Operations Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Service Operations Manager jobs? Cities near Madison, WI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,245 per year, or $38.1 per hour.

Ad Operations Manager

Shine United

Madison, WI

Full-time

Medical, Dental, Life, Retirement

Re-posted 6 days ago

Job description

POSITION OVERVIEW: You're an Ad Operations Manager who gets as excited about a perfectly optimized bid strategy as you do a campaign that blows past its benchmarks.


You're fluent in MarTech stacks - DSPs, programmatic tools, bid management, pixel configuration, creative optimization. Not just tools you use. The language you think in. When a targeting strategy clicks, you understand it. When campaign performance lags, you're already on it.


As Ad Operations Manager, you'll own the technical execution of digital campaigns - building, configuring, and optimizing across platforms to deliver real results for clients. You'll work closely with both media and account service team members to ensure every plan is executed with precision - ensuring platforms don't just perform; they dominate.


If you're ready to put that expertise to work at a place that takes the idea as seriously as the execution, we want to talk.


KEY RESPONSIBILITIES:

  • Programmatic and paid social campaign management
  • Trafficking and QA of assets, set-up and optimization of programmatic campaigns
  • Management of reporting dashboard integrations, other ad tech platform integrations


QUALIFICATIONS:

  • 2+ years agency experience in digital marketing
  • In-platform experience building, configuring and optimizing digital advertising campaigns


COMPENSATION & BENEFITS: Competitive salary based on experience. Benefits package includes: fully paid health, dental, life and disability insurance (for individuals and families), 401k program, paid downtown parking, paid home internet access, and more.


ABOUT SHINE UNITED: Shine United is a $51 million advertising, design and digital agency located in America's Heartland - Madison, Wisconsin. Best known for its innovative brand positioning and creative firepower, Shine has been tapped by brands like Harley-Davidson, Mizuno Running, Discover Card, Amazon, Kohler, Festival Foods, Toppers Pizza, Winston Fly Rods, Carver Yachts and UW Health. Shine was named one of the best small agencies in the country by One.A.Magazine, and one of the best places to work in the country by Outside Magazine. Shine's work has been featured in Communication Arts, Print, Graphis, AdAge and The New York Times. Learn more at ShineUnited.com.


#ShineOn


Shine United is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Apply