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Service Operations Manager Jobs in Kaukauna, WI (NOW HIRING)

CVS Health

Operations Manager

Green Bay, WI

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Aptive

Operations Manager

Green Bay, WI · On-site

$60K - $70K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... Responsible for customer retention, employee retention, and service center EBITDA Continually ...

Copart, Inc.

Operations Manager

Appleton, WI · On-site

$59K - $67K/yr

General Manager (GM) or Assistant General Manager (AGM) Position Summary The Operations Manager ... service goals. • Ensure daily operations meet or exceed company standards and customer ...

The Blue Collar Recruiter - Marietta

Be Seen First

Manufacturing Operations Manager

Oshkosh, WI · On-site

We serve leading global-brand companies and have a longstanding reputation for quality, service ... The Operations Manager oversees all day-to-day field and shop operations for the company ...

JX Truck Center

Assistant Operations Manager

Neenah, WI

$86K - $108K/yr

Assistant Operations Manager Join the Driving Force Behind JX Enterprises! Why Choose JX? At JX ... Execute company initiatives to enhance customer service. * Prioritize obligations to co-workers ...

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Service Operations Manager information

See Kaukauna, WI salary details

$36K

$79.8K

$132.9K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Kaukauna, WI is $79,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $96,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Kaukauna, WI are hiring for Service Operations Manager jobs? Cities near Kaukauna, WI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Kaukauna, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,802 per year, or $38.4 per hour.

Service Operations Analyst

Bassett Mechanical

Kaukauna, WI • On-site

Full-time

Posted 19 days ago

Bassett Mechanical rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

27th of 278 rated repair and maintenance companies

Job description

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Team. 

Position Purpose

Provide administrative and operational support to Service Operations and Refrigeration Service Sales through data tracking, reporting, and contract coordination. This role focuses on maintaining accurate records, assisting with performance reporting, and supporting day-to-day service activities.

The position helps ensure data accuracy, timely follow-up, and adherence to departmental, company, and ISO procedures, while supporting effective communication between teams and maintaining a high level of customer service.

Position Responsibilities

  • Data Tracking & Reporting Support
    • Compile and distribute agreement performance reports, highlighting basic metric exceptions for leadership review.
    • Assist in tracking and updating technician findings, tasking changes, and notes to ensure accurate data entry.
    • Support identification of underperforming agreements by gathering data and preparing reports for review.
    • Review project and agreement status reports and escalate discrepancies or concerns to Service Managers.
    • Maintain and update manpower planning reports to support scheduling and resource visibility.
    • Track and document customer interactions, meetings, and follow-up actions.
  • Administrative & Operational Support
    • Assist Service Managers in addressing customer concerns by organizing information and supporting communication efforts.
    • Schedule customer meetings and internal check-ins as needed.
    • Perform warranty follow-up using QAF documentation to ensure proper tracking.
    • Maintain tracking logs for tools, inspections, technician physicals, fit testing, and training requirements.
    • Support compliance tracking for safety and hazardous response equipment.
    • Manage administrative aspects of the Quick Quote process, including data entry and status follow-up.
  • Contract Administration Support
    • Prepare renewal spreadsheets and assist with documentation for customer renewal meetings.
    • Support monthly renewal checklist reviews with Service Managers.
    • Help maintain maintenance agreements and tasking schedules to ensure accuracy and completeness.
    • Enter and update agreement tasking schedules in internal systems.
    • Request and track customer purchase orders for PM agreements.
    • Assist in coordinating subcontractor work and distributing reports (e.g., oil analysis, vibration reports).
    • Maintain compliance documentation, including Safety Relief Valves, NH3 Sensor Calibrations, and related records.
    • Support setup of new agreements, including data entry and checklist tracking.
  • Project & Coordination Support
    • Assist with adding new project equipment to maintenance agreements in coordination with Service Sales and Service Managers.
    • Help ensure project-related data is accurately entered and tracked within systems.

Skills, Knowledge & Abilities

  • High school diploma required; additional administrative or technical training preferred.
  • Strong organizational and administrative skills with attention to detail.
  • Ability to work with data, track metrics, and identify basic discrepancies.
  • Good communication skills with the ability to share information clearly and professionally.
  • Proficiency in Microsoft Excel, Word, and Outlook.
  • Ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Customer service mindset with a team-oriented approach.
  • Experience in construction, HVAC, or refrigeration environments is a plus.

Direct Reports

  • None
Employment Type: FULL_TIME

What Bassett Mechanical employees say

Pay

Hours and flexibility

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