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Service Operations Manager Jobs in Reedsburg, WI

Covia

Operations Manager

Portage, WI · On-site

As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ... military service or reserve or veteran status. The organization offers competitive salaries ...

Covia

Operations Manager

Portage, WI

As the Operations Manager , you will be responsible to direct production, shipping, and maintenance ... military service or reserve or veteran status. The organization offers competitive salaries ...

Walgreens

Pharmacy Operations Manager

Reedsburg, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Denny's

Restaurant Manager

Mauston, WI · On-site

This role assists with team leadership, guest service, food safety, and operational execution while helping to develop team members and maintain Denny's brand standards. The Restaurant Manager serves ...

Denny's

Restaurant Manager

Mauston, WI · On-site

This role assists with team leadership, guest service, food safety, and operational execution while helping to develop team members and maintain Denny's brand standards. The Restaurant Manager serves ...

Walgreens

Emerging Store Manager

Reedsburg, WI · On-site

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

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Service Operations Manager information

See Reedsburg, WI salary details

$32.5K

$72K

$120K

How much do service operations manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for service operations manager in Reedsburg, WI is $72,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Reedsburg, WI look for? The top searched job categories for Service Operations Manager jobs in Reedsburg, WI are:
What cities near Reedsburg, WI are hiring for Service Operations Manager jobs? Cities near Reedsburg, WI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Operations Manager

Operations Manager

Covia

Portage, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Covia responsibly provides minerals solutions for a better tomorrow. As a leading provider of diversified minerals, our products support a variety of industrial markets, including glass, ceramics, coatings, metals, foundry, polymers, construction, water filtration, and sports and recreation. Long-standing relationships with a broad customer base enable Covia's market-inspired approach to innovation to enhance solutions and customer benefits. Underpinning these strengths is an unwavering commitment to safety and to sustainable development, further enhancing the value that Covia delivers to all its stakeholders.
Covia is looking for a dynamic Operations Manager who will have a positive impact on the team at our Portage, WI location. As the Operations Manager, you will be responsible to direct production, shipping, and maintenance activities to execute plans and achieve production goals at the lowest cost with the highest regards to safety and product quality.
The successful candidate will have the following Key Accountabilities:
  • Direct mining, processing, and shipping activities ensuring strict compliance to safety, environmental, and quality standards, policies, and regulations;
  • Use the philosophy and techniques of continuous improvement to improve quality, eliminate waste, decrease costs, and improve productivity and other efficiencies;
  • Coordinate and direct activities of subordinates to achieve optimum rates of output consistent with short and long-range production and quality control requirements;
  • Recommend changes in standards, work methods, equipment, and process modifications to improve performance, productivity, and profitability;
  • Assist the Plant Manager in preparation of operations reports, weekly IFS upload, and monthly MoM variance comments;
  • Partner with Plant Manager in preparation for and leading Portage's Annual Operational Excellence Meeting and OEM Plant Review Conference Calls;
  • Oversee the development and execution of capital improvement projects and engineering changes to ensure that they fulfill Plant needs and meet long-term maintenance requirements.
  • Advise the Plant Manager of all current or potential problems, including but not limited to the following: staff, equipment, quality, safety, raw materials, and transportation;
  • Maintain acceptable labor and employee relations while overseeing the hiring of hourly employees;
  • Inspect records from the production and maintenance departments for proper completion and to identify and act on problems;
  • Assume all responsibilities of the Plant Manager in the absence of the Plant Manager;
  • Perform other duties as required.

The successful candidate will have the following Minimum Qualifications:
  • Bachelor's degree in engineering or technical major strongly preferred.
  • 5+ years of related heavy industry experience required. Mining or mineral processing experience strongly preferred;
  • 2 + years of front-line supervisory experience required;
  • Management experience in leading and developing teams to deliver results;
  • Strong negotiation, interpersonal, and communication skills;
  • Excellent verbal and written communications skills;
  • Strong analytical and problem-solving skills.

Commitment to Our Culture
Our core values - Safety, Team, Customers, Growth, and Courage-guide our work every day and will help us achieve our vision: Covia is the leading minerals solutions provider, and through the passion and commitment of our people, we enable customer success-ensuring a sustainable future for our company.
All Covia Team Members are expected to:
  • Live the Life-Saving Rules
  • Build high-performing work teams
  • Focus on customers
  • Demonstrate a growth mindset
  • Do the right thing, always

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success. Our compelling culture supports inclusion, individuality, and respect within the workplace. We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, disability, or military service or reserve or veteran status.
The organization offers competitive salaries, advancement opportunities, and a full range of benefits.
Benefits:
  • Excellent Healthcare Benefits - medical, vision, dental
  • 401K with company matching
  • Paid Time Off + Paid Holidays
  • Disability plans and Life / AD&D
  • Employee Assistance Program

An Equal Opportunity Employer
IND2
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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