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Service Operations Manager Jobs in Reedsburg, WI

Premier Cooperative

Ag Center Operations

Lone Rock, WI · On-site

Deliver agronomy products to customer locations in a safe and timely manner. * Assist with inventory management and facility operations. * Support seasonal agronomy activities and customer service ...

Premier Cooperative

Ag Center Operations

Lone Rock, WI · On-site

Deliver agronomy products to customer locations in a safe and timely manner. * Assist with inventory management and facility operations. * Support seasonal agronomy activities and customer service ...

Burger King

Assistant Manager

Wisconsin Dells, WI · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General ...

Burger King

Assistant Manager

Portage, WI · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General ...

Burger King

Assistant Manager

Wisconsin Dells, WI · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General ...

Burger King

Assistant Manager

Baraboo, WI · On-site

The Assistant Manager (AM) is the operations leader of the restaurant focused on profitability, Guest service, people development, and operations management. The AM supports the Restaurant General ...

Allied Cooperative

Liquid Operations Lead

Adams, WI · On-site

Perform all tasks with outstanding customer service * Fall grain operations- logistics and daily procurement of grain * Aid Transportation Manager in dispatch of transportation drivers ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Reedsburg, WI

Service Operations Manager information

See Reedsburg, WI salary details

$32.5K

$72K

$120K

How much do service operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service operations manager in Reedsburg, WI is $72,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Reedsburg, WI?

For Service Operations Manager jobs in Reedsburg, WI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Reedsburg, WI look for?

The top searched job categories for Service Operations Manager jobs in Reedsburg, WI are:

What cities near Reedsburg, WI are hiring for Service Operations Manager jobs?

Cities near Reedsburg, WI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Ford Service Writer/Manager

KOENECKE EQUIPMENT INC

North Freedom, WI • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

Service Department Manager & Lead Coordinator for KOENECKE FORD


Job Overview

  • Company: KOENECKE FORD
  • Salary/Pay Rate: (Salary) plus Commission, Performance, Sign-on, and Project Completion Bonuses
  • Location: Reedsburg, WI (100% Onsite, No Travel Required)
  • Department / Division: Office & Admin
  • Job/Employment Type: Full Time
  • Project Scope: Residential, Commercial, Industrial, and Government Civil & Heavy Construction Projects
  • Mandatory Licences & Certifications: None Required


The Opportunity

We are looking for our "Super Bowl quarterback" to step in and run the service department. As our Ford Service Writer/Manager, you will be the key operational driver connecting our customers, field technicians, and administrative operations. This position offers a prime opportunity to make an immediate impact within a tight-knit, family-oriented country dealership backed by 43 years of local success. You will escape the rigid corporate atmosphere while leading service communications in a beautiful South Central location.


How You Will Make an Impact

  • Act as the central operational hub and customer liaison, managing service intakes, repair orders, and job scheduling.
  • Lead the service department with high integrity, acting as the quarterback who organizes workflow between office administration and field operations.
  • Translate technical repair requirements into clear, actionable estimates and timelines for residential, commercial, and government clients.
  • Oversee warranty claims, Ford service protocols, and parts coordination to minimize machine downtime and maximize shop throughput.
  • Manage billing, project completion metrics, and client communications to ensure a seamless service experience from drop-off to delivery.
  • Foster positive team morale and mentor administrative and technical staff to maintain peak operational efficiency.


Required Qualifications & Experience

  • Minimum of 5 years of dedicated experience in service writing, service management, or dealership office administration.
  • Proven track record of leadership capability with the drive and personality to quarterback a busy service environment.
  • Strong organizational, multitasking, and communication skills paired with high personal integrity.
  • High School Diploma or GED equivalent.
  • Position is 100% onsite in Reedsburg, WI with no travel required.


Preferred Qualifications & Experience

  • Experience working specifically with Ford service systems, warranty administration, or specialized fleet software.
  • Background handling service logistics for agricultural, civil, or heavy construction equipment.
  • Familiarity with project completion metrics, customer commission models, and dealership administrative workflows.
  • Formal training in service management, customer relations, or dealership operations.


Compensation & Benefits

  • Competitive base salary with performance-based bonuses, commission, and a sign-on bonus.
  • Pay-per-performance incentives and project completion bonuses.
  • Full medical, dental, and vision insurance coverage.
  • Comprehensive paid time off program covering holidays and vacation
  • Specialized manufacturer training, administrative certifications, and professional development.
  • Relocation assistance available for qualified candidates moving to the Reedsburg region.
  • Professional wellness reimbursements/stipends and safety equipment provided when visiting shop areas.
  • Lucrative internal employee referral bonus program.


About Us

KOENECKE FORD is a premier name in civil and heavy construction equipment, operating with a 68-year legacy of local business excellence. We reject the corporate atmosphere to focus on genuine relationships, career longevity, and personal accountability. Our team enjoys a supportive environment where hard work is recognized and every individual acts as an impact player. Learn more at koeneckeeq.net.


KOENECKE FORD is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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