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Service Operations Manager Jobs in Reedsburg, WI

Drives sales through proactive guest service, people development & operations management GUEST * Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast ...

Food Service Manager

Wonewoc, WI · On-site

$17.15 - $24.87/hr

Food Manager: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Restaurant General Manager

Baraboo, WI · On-site

$51K - $70K/yr

Drives sales through proactive guest service, people development & operations management GUEST * Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast ...

Drives sales through proactive guest service, people development & operations management GUEST * Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast ...

Drives sales through proactive guest service, people development & operations management GUEST * Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast ...

Restaurant General Manager

Portage, WI · On-site

$57K - $79K/yr

Drives sales through proactive guest service, people development & operations management GUEST * Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast ...

Showing results 21-40

Service Operations Manager information

See Reedsburg, WI salary details

$32.5K

$72K

$120K

How much do service operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service operations manager in Reedsburg, WI is $72,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Reedsburg, WI?

For Service Operations Manager jobs in Reedsburg, WI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Reedsburg, WI look for?

The top searched job categories for Service Operations Manager jobs in Reedsburg, WI are:

What cities near Reedsburg, WI are hiring for Service Operations Manager jobs?

Cities near Reedsburg, WI with the most Service Operations Manager job openings:

CDL Truck Driver Home Daily, 401k Match, PTO

Waste Management

Baraboo, WI • On-site

$22 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago


Key responsibilities

  • Operate heavy-duty trucks to transport waste or recyclable materials to disposal, transfer, or recycle facilities.

  • Perform pre-trip and post-trip inspections of the vehicle and report any unsafe conditions or service issues.

  • Complete route assignments, communicate with management about service interruptions or safety concerns, and ensure all receptacles are emptied and the area is left clean.


Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 656 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste


Job description

Pay Range: $22.00 to $31.00

Shift: Monday-Friday, 5am start time

What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.

We Are Always Working For A Sustainable Tomorrow: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.

We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.

We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.

We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.

We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.

We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!

Ready to roll with us?  Click Apply to join the WM team today.  


I. Job Summary 
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job. 
II. Essential Duties and Responsibilities 
 

  • Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
  • Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
  • Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.
  • Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.
  • Works closely with Operations Manager to improve route efficiencies and identify best practices.
  • Notifies Operations Manager of any incidents, accidents, injuries, or property damage.
  • Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.
  • Communicates customer requests to Operations Manager or Dispatch.
  • Completely dumps all receptacles and leaves the customer's location clean and free of debris.
  • Follows route assignments as directed and completes end-of-day documentation and check-out process.
  • Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.


III. Qualifications 
A. Required Qualifications 
 

  • 1 year operating a vehicle requiring a CDL or
  • 1 year equivalent military driving within the last 7 years and
  • Must be at least 18 years of age and legally eligible to work in the country where the position is located and
  • Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and
  • Successfully complete pre-employment screening, including drug screen and physical
  • Commercial Driver License (CDL) Class A with an air-brake endorsement or
  • Commercial Driver License (CDL) Class B with an air-brake endorsement


B. Preferred Qualifications 
 

  • High School Diploma or GED (accredited)


IV. Physical Requirements 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Standing
  • Walking
  • Lifting
  • Pushing
  • Pulling
  • Crouching
  • Reaching
  • Handling
  • Sitting
  • Talking
  • Hearing

Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.

When you drive for WM, you join a team of the best drivers in the nation - professional, well trained, and skilled. Our drivers work hard and drive safe. They are rewarded with competitive pay, great benefits, opportunity for growth, and they are home at night and on the weekends.
Our drivers are part of the fabric of the communities they serve. We show up on time, help keep your communities clean and watch out for the residents. Billy is just one of our many drivers going above and beyond for our customers. Video - WM Driver: Billy Shelby

Driver/Operators are expected to operate vehicles and/or equipment in a safe and reliable manner. 

What Waste Management employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


WM logo

About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US