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Service Operations Manager Jobs in Manitowoc, WI

Pinnacle Senior Living

Operations Manager

Manitowoc, WI · On-site

Identify opportunities to improve efficiency, service delivery, and operational outcomes * Maintain ... Provide leadership support to department managers and supervisors * Promote effective communication ...

NVA

Hospital Operations Manager

Manitowoc, WI · On-site

If this sounds like you and you have a background in retail, services, hospitality, healthcare, or ... operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital ...

Walgreens

Pharmacy Operations Manager

Sheboygan, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sheboygan, WI · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Service Operations Manager information

See Manitowoc, WI salary details

$34.3K

$76K

$126.6K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Manitowoc, WI is $75,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $92,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Manitowoc, WI look for? The top searched job categories for Service Operations Manager jobs in Manitowoc, WI are:
What cities near Manitowoc, WI are hiring for Service Operations Manager jobs? Cities near Manitowoc, WI with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Manitowoc, WI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $75,975 per year, or $36.5 per hour.

Operations Service Manager - Sheboygan, WI

Compass Group

Sheboygan, WI • On-site

$56K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,088 frontline employees who took The Breakroom Quiz

339th of 485 rated business services

Job description

Schedule: Mon-Fri, 1st shift, approx. 6:00 AM start

Salary:  $56,500 - $60,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation.  Together, we'll continue to transform our industry.


Come grow with us. We are Canteen.

Job Summary:

The Operations Service Manager (OSM) is responsible for leading and supporting the branch's route driver team while ensuring exceptional service is delivered to clients. This hands-on leadership role oversees driver training, coaching, safety compliance, performance management, and daily route execution. The OSM works closely with branch leadership to maintain operational excellence, develop frontline associates, and ensure company standards are consistently met throughout all vending and micro market locations.

The ideal candidate is a strong people leader with experience in route-based operations, distribution, logistics, retail, or related service environments. This position requires a highly visible leader who is comfortable spending time in the field working alongside associates, building customer relationships, and driving accountability across the operation.


Essential Duties and Key Responsibilities:


   Leads, trains, coaches, and develops a team of route drivers to ensure high levels of service, safety, and operational performance
   Conducts regular ride-alongs, route observations, and performance discussions with drivers
   Oversees driver onboarding, training, performance management, disciplinary actions, and hiring activities
   Ensures associates remain current on required safety, compliance, and company training programs
   Performs regular audits of vending and micro market locations to verify merchandising, cleanliness,  product quality, and service standards
   Partners with branch leadership to identify operational opportunities and implement corrective actions when needed
   Provides route coverage and operational support as business needs require
   Assists with refreshes, installations, client requests, and other operational initiatives
   Maintains positive relationships with clients and responds to service concerns in a professional and timely manner
   Promotes a culture of safety, accountability, teamwork, and continuous improvement


Qualifications & Experience:


   3+ years of leadership experience in route-based operations, delivery, transportation, logistics, retail, warehouse, or related environments
   Proven ability to hire, train, coach, and develop frontline employees
   Strong leadership skills with the ability to hold associates accountable while maintaining positive working relationships
   Experience managing performance, safety programs, and operational standards
   Excellent communication, organizational, and problem-solving skills
   Strong customer service and relationship-building abilities
   Valid driver's license and willingness to spend significant time in the field supporting associates and clients
   Ability to adapt to changing priorities and support operational needs across the branch

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1547080 

Canteen  

Leticia Pinon 

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