Service Operations Manager Jobs in Manitowoc, WI

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

OPPORTUNITY TO OWN & MANAGE YOUR OWN P&L!

The Wisconsin Aftermarket Operations Leader is responsible for the overall performance and execution of the Wisconsin Parts Value Streams, including inside sales, technical clarification, rapid and quote response (procurement), operations (inventory, receiving, pick/pack/ship), and all functions supporting both domestic and international customer requests and shipments.

This leader serves as a highly engaged coach and mentor who drives continuous improvement while fostering a One-Team-One-Goal culture. The role is accountable for achieving and exceeding operational, financial, and growth objectives while delivering exceptional customer experience.

Primary Responsibilities

Strategic Leadership & Business Performance

• Develop and execute comprehensive Parts business plans aligned with organizational strategy.
• Establish and lead a One-Team-One-Goal operating structure to drive urgency, alignment, and accountability.
• Identify opportunities to maximize potential within existing markets while expanding into adjacent market spaces.
• Collaborate with Sales and Service to develop strategies that drive profitable sales growth.
• Lead change management initiatives to support organizational shifts and performance improvements.

Financial & Operational Management

• Own and manage P&L drivers of the value stream, ensuring optimal availability, reliability, and budget performance.
• Manage monthly forecasts and annual budgets.
• Drive margin improvement and cost optimization initiatives.
• Oversee all operational activities including inventory control, receiving, fulfillment, and shipping performance.
• Ensure KPI tracking, reporting accuracy, gap analysis, and implementation of corrective countermeasures.

Continuous Improvement & Process Excellence

• Champion Lean methodologies and continuous improvement initiatives.
• Lead systemic improvement and cost-reduction projects.
• Conduct process audits and performance assessments to identify opportunities for optimization.
• Ensure strong inventory management and standard cost discipline.

Team Leadership & Talent Development

• Provide leadership for both local and remote associates.
• Serve as a coach and mentor, fostering engagement and accountability.
• Develop team capabilities and participate in succession planning.
• Promote a culture focused on results, quality, and continuous improvement.

Core Competencies

• Proven leadership in Lean and Continuous Improvement methodologies.
• Strong knowledge of manufacturing policies, inventory control, and standard cost systems.
• Experience managing budgets and financial performance.
• Data-driven decision-making and strong analytical capability.
• Exceptional situational assessment and leadership skills.
• Ability to develop and execute detailed strategic goals and project plans.
• Demonstrated success driving systemic improvement and cost reduction.
• Strong team-building and mentoring capability.
• Excellent negotiation, conflict resolution, and project management skills.
• Proficiency in MS Office and ERP systems (MAPICS preferred).
• Excellent written and verbal communication skills.
• Ability to multi-task, adapt, and remain flexible in a fast-paced environment.
• Strong cross-functional business acumen.

Position Qualifications

Education

Bachelor's degree in Business required.

Experience

• 10+ years of experience in customer service, parts, supply chain, or related field required.
• Manufacturing experience with Lean processes strongly preferred.
• Demonstrated experience leading cross-functional operational teams.

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

BW Papersystems