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Senior Operations Manager Jobs in Madison, WI (NOW HIRING)

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Senior Operations Manager POSITION PROFILE The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical ...

Ricoh USA, Inc.

Senior Operations Manager

Madison, WI · On-site

Senior Operations Manager POSITION PROFILE The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical ...

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. Regular ...

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. * Regular ...

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. Regular ...

Abbott

Sr. Operations Analytics Specialist

Madison, WI · On-site

$78K - $156K/yr

The Opportunity The Senior Analyst, Operations Analytics is a cross-functional internal consultant ... Support and comply with the company's Quality Management System policies and procedures. * Regular ...

GRIFOLS, S.A.

Operations Supervisor

Madison, WI · On-site

The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor ...

Amazon

Operations Manager

Madison, WI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Amazon

Operations Manager

Madison, WI · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Madison ...

MacLean-Fogg Company

Operations Manager

Whitewater, WI · On-site

$90 - $120/hr

Job Summary MacLean-Fogg is hiring an Operations Manager for our Whitewater, WI manufacturing facility. In this role, you will lead day-to-day operations, develop and improve manufacturing processes ...

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All JobsOperations JobsSenior Operations Manager JobsSenior Operations Manager Jobs in Madison, WI

Senior Operations Manager information

See Madison, WI salary details

$39.3K

$99.5K

$160.7K

How much do senior operations manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior operations manager in Madison, WI is $99,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $122,400.00 per year, depending on experience, location, and employer.

What is a senior operations manager?

A senior operations manager oversees employees and helps company executives devise and implement procedures to improve productivity. As a senior operations manager, your job duties include evaluating employee performance, giving constructive feedback to employees, and facilitating training and professional development to ensure that your workers utilize best practices in their work. Your responsibility is to make sure that operations are optimally functional to contribute to the overall success of the company. Although most of your interactions are with colleagues and employees, you may occasionally handle client communications.

What does a senior operations manager do?

A Senior Operations Manager oversees the daily operations of a company or department, ensuring that business processes run efficiently and effectively. They are responsible for managing teams, developing and implementing strategic plans, and optimizing operational performance to meet organizational goals. Senior Operations Managers often collaborate with other departments, analyze data to improve processes, and ensure compliance with policies and regulations. Their role is crucial in driving productivity, reducing costs, and maintaining high-quality standards.

What are the key skills and qualifications needed to thrive as a senior operations manager, and why are they important?

To thrive as a Senior Operations Manager, you need strong leadership, analytical, and organizational skills, often backed by a bachelor’s or master’s degree in business or operations management. Familiarity with ERP systems, Lean Six Sigma certification, and data analysis tools like Excel or Tableau is commonly required. Outstanding communication, problem-solving, and strategic decision-making abilities help distinguish top performers in this role. These skills are essential for driving operational efficiency, managing teams, and ensuring organizational goals are consistently met.

How does a senior operations manager typically collaborate with other departments to drive organizational success?

A Senior Operations Manager often works closely with departments such as finance, human resources, supply chain, and sales to ensure that operational strategies align with overall business goals. Collaboration is key; this role frequently participates in cross-functional meetings to discuss process improvements, resolve bottlenecks, and implement company-wide initiatives. By fostering open communication and understanding each department's needs, Senior Operations Managers help streamline workflows, optimize resource allocation, and support a culture of continuous improvement across the organization.

What is the difference between Senior Operations Manager vs Operations Director?

AspectSenior Operations ManagerOperations Director
ResponsibilitiesOversees daily operations, manages teams, implements policiesSets strategic direction, oversees multiple departments, aligns operations with company goals
Required CredentialsBachelor's degree, experience in operations, leadership skillsBachelor's or master's degree, extensive experience, strategic planning skills
Work EnvironmentOffice-based, team management, process optimizationExecutive meetings, cross-departmental coordination, high-level planning
Industry UsageCommon in mid-sized companies, manufacturing, logisticsFound in large corporations, corporate strategy, enterprise-level operations

The main difference between a Senior Operations Manager and an Operations Director lies in scope and strategic involvement. Senior Operations Managers focus on managing daily operations and teams, while Operations Directors are responsible for setting strategic goals and overseeing multiple departments to align with overall business objectives.

How much do senior operations managers make?

Senior operations managers typically earn a median annual salary ranging from $90,000 to $130,000, depending on industry, location, and experience. Higher salaries are common in large companies or in regions with a high cost of living, and advanced skills in leadership and process optimization can influence compensation.

Is a senior operations manager a high paying job?

A senior operations manager typically earns a high salary compared to entry-level roles, with compensation often reflecting extensive experience, leadership responsibilities, and industry sector. Salaries can vary based on company size, location, and individual qualifications, but it is generally considered a well-paying position in the management field.

What does a senior operations manager earn?

A senior operations manager typically earns a salary ranging from $80,000 to $150,000 annually, depending on industry, location, and experience. They often receive additional compensation such as bonuses, profit sharing, or benefits, and are expected to have strong leadership and operational skills.
More about Senior Operations Manager jobs

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For Senior Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Senior Operations Manager jobs in Madison, WI look for?

The top searched job categories for Senior Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Senior Operations Manager jobs?

Cities near Madison, WI with the most Senior Operations Manager job openings:

Senior Operations Manager jobs near you
Infographic showing various Senior Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $99,476 per year, or $47.8 per hour.

Senior Operations Manager

Ricoh USA, Inc.

Madison, WI • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 12 days ago

Ricoh rating

7.8

Company rating: 7.8 out of 10

Based on 174 frontline employees who took The Breakroom Quiz

70th of 161 rated electronics manufacturers

Job description


Senior Operations Manager POSITION PROFILE
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Directly responsible for oversight of Ricoh employees, including individual contributors and managers. Is engaged from contractual concept or assignment through account management and retention.
Responsible for proactive communication with key customers to ensure that expected and agreed to standards of performance are being met and continually improved upon locally and nationally. Responsible for P&L reconciliation, strategic implementation, employee development and retention for designated clients.
Administers the implementation process and operational best practices by engaging in the necessary resources and high levels of functional integration to ensure the attainment of all Service Level Agreements. Responsible for business retention through customer relationships, managing issues, contract adherence and ensuring customer satisfaction.
A focused role to include digital & data fluency (analytics, service data, cost-to-serve), AI-augmented operations and automation literacy, complex multi-site P&L and contract management, change and transformation execution, ecosystem/vendor management, and operational risk and resilience management.
Job Duties and Responsibilities Develops People
  • Accountable to attract and retain talent Identify employee training and development expectations through formal competency assessments and Ricoh training offerings to achieve proficiencies for direct and indirect resources.
  • Arranges assignments, training and other experiences to build team members' learning, development and job satisfaction.
  • Coach and develop of up to 100+ employees within account portfolio.
  • Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable.
  • Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
  • Continually monitor, evaluate and recognize employee excellence leveraging the Ricoh Recognizes program.
  • Creates strong performing teams through effective feedback, recognition and compensation management.
  • Confronts performance issues and collaboratively establishes steps for improvement including the courage to take corrective action when necessary.
  • Serves as a mentor to team members and leads by example.
  • Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes.
Operational Effectiveness
  • Establishes and maintains program.
  • Responsible for management of revenue and associated gross profit and contribution.
  • Supports customer global operation strategy by collaborating with key internal and external team members to implement the solution or initiative.
  • A SME in the Service Delivery vertical portfolio standards; tools, processes and best practices.
  • Ensure that all Service Delivery vertical portfolio initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices.
  • Demonstrates working knowledge of Ricoh and possesses an ability to navigate internal structure.
  • Responsible for identifying, improving performance, productivity, efficiency and profitability through effective best practices.
  • Inspect and ensure execution of certification, adherence to service delivery standards and identify areas for continuous improvement.
  • Participate in the creation and management of implementation plans for assigned clients.
  • Focus on eliminating performance penalties, P&L growth, GP improvement, and contract compliance.
  • Introduce outcome-based KPIs alongside SLAs.
  • Drive to technical solutions to improve margin.
  • Operational risk and resilience management.
  • Strategic operations alignment to digital services.
  • Ecosystem/vendor management.
Opportunity Identification
  • Maintains a continuing education of new products and services to identify service growth opportunities.
  • Validate new opportunities, bring resources and tools to assure execution in a timely fashion as it relates to labor.
  • Ensures profitability of all assigned accounts down to individual site locations. Identifies sources of poor profitability; works with appropriate resources to make changes and restore profitability.
  • Scope Creep of doing free services (identify, quantify, and eliminate non-contracted work).
  • Customer value and outcome engineering.
  • Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
  • Requires 4 year college degree or equivalent experience.
  • 3 - 5 years management experience required.
  • 2+ years of project management experience strongly preferred.
  • Ability to learn and master industry specific applications.
  • ITIL Fundamental Certification preferred.
  • ITIL 4 (preferred).
  • PMP (preferred).
  • Lean Six Sigma (preferred).
  • AI/Automation fundamentals.
  • Change Management.
  • A proven track record in marketing new products and services including standard and advanced services & solutions.
  • Must have a proven track record of relationship building with both internal and external customers.
  • Must have a demonstrated high-level knowledge and understanding of technology (networks, security, print servers and print devices).
KNOWLEDGE, Skills And Abilities
  • Ability to communicate both orally and in writing and to effectively communicate with all levels of management, outside vendors, employees, and customers.
  • Strong ability for self-direction and shows a high degree of initiative.
  • Strong customer relations skills.
  • Project management experience.
  • Ability to prioritize.
  • Must be highly motivated and able to handle multiple assignments and operate effectively in a fast-paced environment.
  • Ability to utilize standard software applications.
  • Well versed and visibly displaying problem solving skills.
  • Well versed and visibly displaying knowledge of products & services.
  • Well versed and visibly displaying analytical skills.
  • Executive business skills and negotiation.
  • Digital & data fluency (analytics, service data, cost-to-serve).
  • AI-augmented operations and automation literacy.
  • Complex multi-site P&L and contract management.
  • Change and transformation execution.
  • Customer value and outcome engineering.
  • Skills-based workforce planning and reskilling.
  • Well versed and visibly displaying the skill or knowledge to independently support the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
  • Proficient as the result of experience, consistent use and/or some training within the following; PMO, RGSA, Assessment Management, Managed Services P&L, RFI/RFP, eBusiness, technology deployment, Vertical Knowledge/Training for applicable accounts.
Working Conditions, MENTAL AND PHYSICAL DEMANDS
  • Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
  • Work has cyclical stress due to frequent goals and deadlines, and daily stress due to the responsibility associated with the incumbents' decisions, outcomes and potential outcomes.
  • Work is mostly sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files and small parts, etc.).
  • Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools).
  • Requires periodic visits to customer sites that may or may not be serviced by public transportation.
  • Overnight travel required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

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