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Operations Manager Startup Jobs in Madison, WI (NOW HIRING)

Elephas

Director, Customer Operations

Madison, WI · On-site

... startup environment-personally handling customer interactions while simultaneously building the ... Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi-segment ticket ...

Elephas

Director, Customer Operations

Madison, WI · On-site

... startup environmentpersonally handling customer interactions while simultaneously building the ... Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi-segment ticket ...

Elephas

Director, Customer Operations

Madison, WI · On-site

... startup environment-personally handling customer interactions while simultaneously building the ... Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi-segment ticket ...

First Student

FirstAlt Operations Rep l

Madison, WI

$50K - $60K/yr

Daily customer management to include but not limited to day-to-day operations, new client start-ups ... During school year startup, it will be required to communicate and negotiate proposed routes with ...

First Student

FirstAlt Operations Rep l

Madison, WI · On-site

$50K - $60K/yr

Daily customer management to include but not limited to day-to-day operations, new client start-ups ... During school year startup, it will be required to communicate and negotiate proposed routes with ...

Realta Fusion Inc.

Head of Finance

Madison, WI · On-site

Partner with legal and operations on vendor contract financial terms, purchase orders, and payment ... Experience building and managing teams. * Experience at a deep-tech venture-backed startup ...

Realta Fusion, Inc.

Head of Finance

Madison, WI · On-site

Partner with legal and operations on vendor contract financial terms, purchase orders, and payment ... Experience building and managing teams. * Experience at a deep-tech venture-backed startup ...

Realta Fusion Inc.

Head of Finance

Madison, WI

Partner with legal and operations on vendor contract financial terms, purchase orders, and payment ... Experience building and managing teams. * Experience at a deep-tech venture-backed startup ...

DoorDash

Site Manager, Dashmart

Madison, WI · On-site

Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some ... Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments ...

Pivot Bio

Territory Sales Manager - Heartland

Madison, WI · On-site +1

$77K - $96K/yr

Ensure the network of seed treaters in the territory is fully operational during the spring ... Competitive package in a disruptive startup * Stock options * Health/Dental/Vision insurance with ...

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All JobsOperations Startup JobsOperations Manager Startup JobsOperations Manager Startup Jobs in Madison, WI

Operations Manager Startup information

See Madison, WI salary details

$31.2K

$64K

$119.4K

How much do operations manager startup jobs pay per year?

As of Jul 19, 2026, the average yearly pay for operations manager startup in Madison, WI is $63,950.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $78,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Operations Managers in a startup environment?

Operations Managers in startups often face rapid changes in priorities, limited resources, and the need to build processes from the ground up. You may find yourself wearing multiple hats, adapting quickly to evolving business requirements, and problem-solving on the fly. Collaboration with founders and cross-functional teams is frequent, requiring strong relationship-building and negotiation skills. Embracing uncertainty and maintaining flexibility are key to thriving in this dynamic and rewarding role.

What is an Operations Manager Startup job?

An Operations Manager in a startup oversees daily operations, ensuring efficient processes across different departments. They manage logistics, improve workflows, and implement systems to support scaling. This role requires adaptability, problem-solving, and cross-functional collaboration to streamline operations in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Operations Manager Startup position, and why are they important?

Success as an Operations Manager in a startup requires strong organizational, analytical, and project management skills, often supported by a degree in business or a related field. Familiarity with productivity tools like Asana, Trello, and Google Workspace, as well as experience with ERP or CRM systems, is highly valuable. Outstanding adaptability, leadership, and communication skills help candidates excel in this fast-moving and often ambiguous environment. These abilities are vital to drive operational efficiency, coordinate across departments, and support rapid company growth.

What are popular job titles related to Operations Manager Startup jobs in Madison, WI? For Operations Manager Startup jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Operations Manager Startup jobs in Madison, WI look for? The top searched job categories for Operations Manager Startup jobs in Madison, WI are:
Operations Manager Startup jobs near you
Infographic showing various Operations Manager Startup job openings in Madison, WI as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $63,950 per year, or $30.7 per hour.
Director, Customer Operations

Director, Customer Operations

Elephas

Madison, WI • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Summary
Elephas, a Madison, WI based biotechnology company, is seeking a Director of Customer Operations to design and build our customer service infrastructure and manage day-to-day customer service functions. This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services, in-house platform placements, and commercial distributors. The ideal candidate has deep experience in life sciences or diagnostics customer operations, is hands-on by nature, and thrives in a fast-paced startup environment-personally handling customer interactions while simultaneously building the systems and team that scale with the business.
Key Responsibilities:
Platform & Systems Build-Out
  • Partner with IT to design and implement a HubSpot Service Hub CRM/ERP with multi-segment ticket pipelines, SLA configuration, automation workflows, and reporting dashboards
  • Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch resolution across all customer channels
  • Build and maintain a comprehensive knowledge base covering clinical, scientific, billing, and engineering topics
  • Establish fully auditable customer interaction records compliant with HIPAA/PHI, GCP, and applicable regulatory standards

Multi-Segment Triage & Case Management
  • Design distinct service workflows, SLAs, and escalation paths for each customer segment
  • Personally triage and resolve inbound contacts spanning entire scope of offerings
  • Ensure every contact is classified, routed, documented, and resolved within defined SLA windows with full auditability
  • Adverse event and compliance management

Performance Management & Analytics
  • Define and manage a KPI framework covering first-contact resolution, time-to-resolution, CSAT/NPS, SLA compliance, escalation rate, and adverse event cycle time
  • Build and maintain live dashboards providing leadership with real-time visibility into customer experience quality and operational health

Team Building
  • Document all workflows, scripts, and escalation logic from day one to enable clean handoff as the team scales with commercial growth
  • Define hiring roadmap tied to commercial milestones; lead recruiting, onboarding, and training when headcount is approved

Required Skills and Qualifications:
  • Bachelor's or Master's degree in a business or life sciences discipline; 7+ years in customer service or operations with at least 3 years in diagnostics, medical devices, biotech, or clinical laboratory settings
  • Demonstrated experience designing or rebuilding a customer service function from the ground up
  • Hands-on, administrative-level proficiency in HubSpot Service Hub, including pipelines, automation, SLA configuration, knowledge base, and reporting
  • Experience selecting and implementing telephony platforms (e.g., Aircall, RingCentral, Dialpad) with CRM integration; familiarity with AI chatbot platforms for triage and deflection
  • Working knowledge of HIPAA and demonstrated experience handling PHI compliantly a plus
  • Strong cross-functional communication skills; equally effective engaging patients, oncologists, PhD scientists, pharma partners, and engineering teams
  • Experience in a CLIA laboratory, LDT, or in vitro diagnostics commercial environment strongly preferred; pharma/CRO service delivery experience a plus
  • Self-directed and operationally rigorous; energized by building structure in an ambiguous, fast-changing startup environment with minimal supervision

We offer our employees competitive compensation and benefits, including paid time off, health insurance, life insurance, flexible spending accounts, a 401(k) plan, and stock options.
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Elephas logo

About Elephas

Sourced by ZipRecruiter

Industry

Biotechnology research and development

Company size

51 - 200 Employees

Headquarters location

Madison, WI, US

Year founded

2020

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