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Service Desk Manager Jobs in Oregon (NOW HIRING)

RiverPlace Hotel

Front Desk Supervisor

Portland, OR · On-site

$23/hr

They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the ...

LMI

$17 - $21.75/hr

Manages all assigned tickets to meet Service Level Objective (SLO) targets for response and ... help desk, or application functional support role using an enterprise IT service management ...

Stefanini Group

Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech ... Manage to Scope of Work and Change of Scopes * Assist with new launches or new business with client ...

Stefanini Group

Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech ... Manage to Scope of Work and Change of Scopes * Assist with new launches or new business with client ...

Stefanini Group

Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech ... Manage to Scope of Work and Change of Scopes * Assist with new launches or new business with client ...

Pantheon Systems, Inc

Deal Desk Analyst

OR · On-site +1

$20.50 - $28/hr

As a Deal Desk Analyst, you will sit at the intersection of Sales, Finance, Legal, and Accounting ... and service levels. * Manage the queue and approval process for sales orders, escalating as ...

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.

TEKsystems

IT Service Desk Technician

Portland, OR

$32 - $35/hr

Manage incidents, service requests, and change activities within an ITIL-driven environment, including documentation, root cause analysis, ticket tracking, and continuous service improvement.

InnVentures

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

Front Desk Supervisor Apply your outgoing personality and ability to connect with others to create ... Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as ...

Highgate Hotels

Front Desk Supervisor

Tigard, OR · On-site

$18 - $23.25/hr

Throughout our 40-year history we have established proven methods of management, development, and ... Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as ...

Crescent Services

Hotel Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

Front Desk Supervisor JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to ... Supervise the Guest Service Agents. * Remain calm and alert, especially during emergency situations ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Oregon

Service Desk Manager information

See Oregon salary details

$38.6K

$99.9K

$166K

How much do service desk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service desk manager in Oregon is $99,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Oregon? The most popular types of Service Desk jobs in Oregon are:
What are popular job titles related to Service Desk Manager jobs in Oregon? For Service Desk Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Oregon look for? The top searched job categories for Service Desk Manager jobs in Oregon are:
What cities in Oregon are hiring for Service Desk Manager jobs? Cities in Oregon with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $99,933 per year, or $48 per hour.

Front Desk Supervisor

RiverPlace Hotel

Portland, OR • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Are you ready to help shape the future Portland's riverfront hospitality landscape? CoralTree is seeking a Front Desk Supervisor to join our team at RiverPlace Hotel located in Portland, OR. As a Front Desk Supervisor you will provide exceptional service to both internal and external guests at all times. They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. They often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. The Front Desk Supervisor is fully committed to ensuring that all procedures are performed to the department and property standards and serve as an ambassador for the property.
About the Property:
RiverPlace Hotel boasts 85 upscale guest rooms and suites. The hotel is a short walk from the Tom McCall Waterfront Park in Downtown Portland. The hotel offers a quieter side of downtown Portland where waterfront paths, marina views, and city bridges all make up the experience of the hotel's overlook of the Willamette River. The waterfront RiverPlace Kitchen + Bar offers a diverse menu specializing in fresh seafood and alfresco dining. Guest's favorites include the communal living room and urban landscape.
As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:
  • Group medical, dental, vision, life, and disability benefits.
  • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
  • An employee assistance program.
  • Paid time off/sick time
  • Participation in a 401(k) plan with a company match.
  • Team Member Free Room Night Program.

Responsibilities
This is not an all inclusive list of responsibilities but some responsibilities include:
  • On a day-to-day basis, supervise the Front Desk, PBX and Night Audit staff on daily departmental objectives and work to maximize guest satisfaction.
  • Assist with scheduling of Front Desk, Bell Staff, Concierge, PBX and Night Audit
  • Training, supervising and motivating all Front Office team members
  • Ensure checklists are completed and up to the Front Office standards;
  • Create and maintain standard operating procedures;
  • The ability to display a high degree of professionalism, maturity and integrity as a representative of the RiverPlace Hotel Front Office Team
  • Daily reporting of Front Office performance to all Front Office Management, including issues needing to be addressed above the supervisory level and reporting of Front Office Activities and needs for the following shifts
  • Running daily Auditor Bucket Check Reports to determine reservations for the day are all appropriately in the system, including leisure, complimentary, group and owner
  • Maintaining knowledge and anticipating all Guest Service needs for all arrivals, departures, VIPS and incoming group business
  • Reviewing Front Desk and Night Audit's daily checklists, service logs and post shift checklists to ensure accuracy and follow up.
  • Resolving guest issues with the ability of turning a negative experiences to a positive experience
  • Monitoring staff performance - counseling and assistance with corrective action when needed
  • Creating and sustaining relationships with other departments at the resort
  • Attend to crisis and emergency situations and perform service recovery
  • Communication with all departments regarding in house and arriving VIP's, and any special needs
  • Monitoring room inventory and making decisions based on occupancy levels, guest satisfaction, and other departmental functions
  • Ensuring that all Front Office team members are in proper uniform, and have performed all duties associated with their shift
  • Ensuring that the Front Office and Lobby are neat and clean at all time
  • Assisting with phones; taking reservations, guest requests and inquiries
  • Completing shift checklist and necessary reporting
  • Monitoring guest accounts and room inventory
  • Assist in other duties as needed and requested
  • Other duties as assigned

Qualifications
  • Minimum 2 years of experience in a hospitality environment
  • Minimum 1 year of experience with HMS (Infor) or other related hospitality property management system preferred
  • Strong attention-to-detail
  • Proven guest service skills, including experience in descalting situations
  • Ability to work a flexible schedule including evenings, weekends, and holidays
  • Ability to work in a varied and changing environment
  • Excellent time management skills

* The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

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