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Service Desk Manager Jobs in Oregon (NOW HIRING)

GHX

OR · On-site

$114K - $152K/yr

Reporting to the Executive Director, Revenue Operations, the Senior Manager of Deal Desk leads a team responsible for structuring, reviewing, and approving complex sales deals to maximize revenue ...

SCP Hotels

FRONT DESK AGENT - Full Time

Gleneden Beach, OR · On-site

$15 - $19/hr

Front Desk Agent - Full Time The Front Desk Agent will be the first point of contact for guests ... managers, housekeeping, and other departments within the Hotel. * Upsell hotel services and ...

Cascade Management

Desk Monitor

Portland, OR

$18 - $22/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... The Desk Monitor monitors the front desk and helps maintain building security and facilities in a ...

Howard

$45K - $51K/yr

We are seeking a Service Desk Support Technician to provide Tier 2 support to the ETS Service Desk and manage tickets using our ServiceNow system. This IT support professional will serve as the first ...

Cascade Management

Desk Monitor

Portland, OR · On-site

$18 - $22/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... Essential Functions and Responsibilities The Desk Monitor monitors the front desk and helps ...

Cascade Management

Desk Monitor

Portland, OR · On-site

$18 - $22/hr

Cascade Management's Service Model is the foundation of everything we do and is expected to be ... Essential Functions and Responsibilities The Desk Monitor monitors the front desk and helps ...

CoralTree Hospitality

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the ...

RiverPlace Hotel

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

They will be responsible to assist in providing leadership, guidance, and support to the front desk team in the areas of guest service, training, scheduling, and performance management for the ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Oregon

Service Desk Manager information

See Oregon salary details

$38.6K

$99.9K

$166K

How much do service desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for service desk manager in Oregon is $99,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Oregon? The most popular types of Service Desk jobs in Oregon are:
What are popular job titles related to Service Desk Manager jobs in Oregon? For Service Desk Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Oregon look for? The top searched job categories for Service Desk Manager jobs in Oregon are:
What cities in Oregon are hiring for Service Desk Manager jobs? Cities in Oregon with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $99,933 per year, or $48 per hour.

Service Desk Monitoring Technician

HTG, Inc.

Portland, OR • On-site

Full-time

Re-posted 23 days ago

Job description

Salary: 24-26/hour

Server Monitoring and Patching Technician


Candidate MUST be local to the Portland/Vancouver metro area. This is NOT a 100% remote position and we are not going to consider applicants who do not currently live in the area.


HTG is looking for an experienced technician to provide after hours Server Monitoring services for one of our enterprise clients. This is a remote position working with the clients server team to initiate, monitor and trouble shoot server operations, and assist end users and resolve tickets as needed.


Duties include:


  1. Monitoring Servers, network equipment, and critical web applications with Solarwinds. Troubleshooting or routing issues as they arise.
  2. Monitor and Troubleshoot servers that fail to install patches, Work with internal teams to setup out-of-band patching to reinstall the patches again.
  3. Monitoring application scripting environment in Stonebranch. Resolving issues or routing as needed.
  4. Taking end user support calls and troubleshooting as needed.
  5. Facilitate communication between multiple teams when priority issues arise.
  6. Creating Active Directory groups, file shares, shared email addresses, or distribution lists.
  7. Adding or removing users from Active Directory groups, database membership, shared emails, or software roles.


Experience required:


  • 3-5 years in a technical support role
  • Experience with monitoring ticket systems and working with end users
  • Experience with working with a ticketing system in the last 5 years
  • Excellent customer service, written and verbal communications skills
  • Experience with documenting processes and workflows


Work Schedule:

Remote work schedule, with the below shift each week:


Tuesday, Wednesday and Thursday

7PM - 7AM


Plenty of opportunity for extra hours and overtime

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About Htg

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

51 - 200 Employees

Headquarters location

Vancouver, WA, US

Year founded

1996

Social media

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