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Service Design Jobs (NOW HIRING)

Intuit

VP, Design - Virtual Expert Platform

San Diego, CA · On-site +1

$147K - $188K/yr

As part of our AI-powered, services-led platform strategy, ICS orchestrates advanced AI ... The Opportunity We are seeking an innovative, AI-native VP of Design to provide executive ...

Microsoft

Senior Design Program Manager

Redmond, WA · On-site

$160K - $261K/yr

OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). Preferred Qualifications: * Master's Degree in Industrial ...

Microsoft

Director of Product Design

Redmond, WA · On-site

$173K - $213K/yr

OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). * 5+ years people management experience. Preferred ...

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Service Design information

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$42K

$114.5K

$201.5K

How much do service design jobs pay per year?

As of Jul 23, 2026, the average yearly pay for service design in the United States is $114,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $144,000.00 per year, depending on experience, location, and employer.

What is the highest paid design job?

Senior roles in service design, user experience (UX) design, and interaction design tend to be among the highest paid in the design field, especially for those with extensive experience, specialized skills, and certifications. Executive-level positions such as Design Directors or Chief Design Officers can also command top salaries, often exceeding six figures annually.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What is the role of a Service Designer?

A Service Designer is responsible for planning and organizing the delivery of services to improve customer experience and operational efficiency. They analyze user needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Strong skills in design thinking, research, and communication are essential for this role.

What is service design vs. UX design?

Service design is a holistic approach that focuses on creating and improving entire service experiences across multiple touchpoints, often involving organizational processes and systems. UX design concentrates on optimizing the user experience of digital products or interfaces, emphasizing usability, accessibility, and interaction. Both roles require understanding user needs, but service design considers broader service delivery, while UX design is more focused on digital interactions.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

How does a Service Designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
More about Service Design jobs
What cities are hiring for Service Design jobs? Cities with the most Service Design job openings:
What are the most commonly searched types of Service Design jobs? The most popular types of Service Design jobs are:
What states have the most Service Design jobs? States with the most job openings for Service Design jobs include:
What job categories do people searching Service Design jobs look for? The top searched job categories for Service Design jobs are:
Service Design jobs near you
Infographic showing various Service Design job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $114,491 per year, or $55 per hour.
VP, Design - Virtual Expert Platform

VP, Design - Virtual Expert Platform

Intuit

San Diego, CA • On-site, Remote

$147K - $188K/yr

Full-time

Posted 27 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

76th of 215 rated software companies

Job description

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers and businesses. Across our leading brands - Turbo Tax, Credit Karma, QuickBooks, and Mailchimp - Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.
Intuit Customer Success (ICS) is evolving from a traditional support function into a core growth and experience engine for Intuit. As part of our AI-powered, services-led platform strategy, ICS orchestrates advanced AI capabilities and human expertise to deliver "done-for-you" experiences that drive revenue growth, deepen customer confidence, and strengthen long-term retention across the Intuit ecosystem. Powered by the world's largest expert network and the Virtual Expert Platform (VEP), we are embedding AI + HI directly into the customer journey to create a durable competitive advantage.
The Opportunity
We are seeking an innovative, AI-native VP of Design to provide executive leadership across ICS and VEP - the organization shaping how AI and human expertise work together to power a multi-billion-dollar services ecosystem and unlock an incremental $10B growth opportunity for Intuit.
This leader will ensure that our capabilities are delivered as a coherent platform while enabling high-impact, end-to-end service experiences through world-class service design. You will lead an integrated design organization spanning platform product design and service design-along with research, design technology, operations, and design labs - aligning platform capability development, embedded service experiences, and go-to-market strategy into a unified system that drives adoption and growth.
This isn't just a leadership role; it is an opportunity to architect the future of AI-powered, expert-driven financial services and redefine how millions of customers access trusted expertise by leading the platform design for the intersection of AI + HI.
Responsibilities
What You'll Do
This is a high-impact executive role where you will own the end-to-end design strategy for our global expert and customer experiences.
  • Platform Product Design: Lead the design for the core capabilities used widely across the Intuit ecosystem by both customers and experts.
  • Service Design Enablement: Orchestrate complex, end-to-end service journeys that connect consumers, small businesses, and accountants with experts in real-time. Drive service design across ICS to ensure AI and HI (Human Intelligence) experiences are cohesive, scalable, and effective across virtual and embedded models.
  • Vision & Strategy: Champion a bold, long-term vision for customer and experience experiences.
  • Design at Scale: Lead a massive design organization in building component libraries and design systems that power innovation across all Intuit offerings.
  • ICS Expert Studio Oversight: Oversee the Expert Studio that supports service adoption, business growth, and deep customer understanding.
  • Influence & Partner: Act as a strategic partner to key stakeholders across every segment of Intuit, balancing short-term execution with long-term Design-driven innovation.
  • Cross-Functional Leadership: Partner closely with Product, Engineering, and ICS leaders to define strategy and deliver end-to-end (E2E) experiences.
  • Inspire and Coach: Lead and grow a high-performance culture of designers, fostering a culture of innovation, creativity, accountability, and continuous improvement.

Impact & Key Metrics:
  • Platform Adoption: Measure the usability and effectiveness of VEP-powered experiences embedded across Intuit products.
  • Growth Outcomes: Drive increased customer engagement, confidence, and adoption of expert-led services.
  • AI + HI Effectiveness: Improve customer resolution rates and expert productivity through optimized AI-powered workflows.
  • Experience Quality: Deliver measurable improvements in clarity and consistency across all ICS service journeys.

Qualifications
We are looking for a dynamic, passionate leader who can thrive in a fast-paced, complex environment.
  • Platform Leadership: Deep experience designing and scaling end-to-end platform experiences that connect multiple products into a unified ecosystem, anchored by strong design systems.
  • Service Design: Lead service design experiences, tying together the entire ecosystem and all the invisible strings that make a customer's experience work.
  • Design Craft & Holistic Design Approach: You bring a passion for design excellence, valuing interaction, visual, content, motion, and research - and know how to unify them into cohesive systems.
  • Customer-Obsession: You anchor strategy in customer needs and outcomes, balancing vision with measurable impact.
  • Strategic Leadership & Influence: Comfortable influencing across all levels of the organization with both, well-informed perspectives.
  • AI & Conversational Mastery: Familiarity with web, mobile, and conversational technologies and how they impact the feasibility of AI-driven design solutions.
  • Strategic Storytelling: Masterful ability to visualize complex concepts and articulate a strategic vision that inspires developers, partners, and customers alike.

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $338,000 - $457,500

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