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Service Design Jobs in Washington, DC (NOW HIRING)

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Senior Design Strategist

Washington, DC · On-site

Bachelor's degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field. * 10+ years of experience in design strategy, service design, user experience, research ...

LINK

Senior Design Strategist

Washington, DC · On-site

Bachelor's degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field. * 10+ years of experience in design strategy, service design, user experience, research ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

Contributions As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

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Showing results 1-20

All JobsService Design JobsService Design Jobs in Washington, DC

Service Design information

See Washington, DC salary details

$47.6K

$129.6K

$228.1K

How much do service design jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service design in Washington, DC is $129,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $163,000.00 per year, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are popular job titles related to Service Design jobs in Washington, DC?

For Service Design jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in Washington, DC look for?

The top searched job categories for Service Design jobs in Washington, DC are:

Service Design jobs near you
Infographic showing various Service Design job openings in Washington, DC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $129,624 per year, or $62.3 per hour.

Service Design Lead

Global Enterprise Services, LLC

Fort George G Meade, MD • Remote

$16.50 - $21.50/hr

Full-time

Posted 27 days ago

Job description

Service Design Lead

GES currently has an opening for a Service Design Lead. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering, operations and maintenance, and customer support. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location:
This position will be hybrid remote. Candidates will be required to travel to / work onsite as needed. The ideal candidate is located near Hanscom AFB (Boston, MA) or Huntsville, AL.
The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs, operational capabilities, and business strategy. In this role, you will define how our constituents interact with our digital and physical services, ensuring they are intuitive, accessible, and scalable. You will move beyond single-project delivery to take accountability for the strategic direction of complex, high-impact services.
Primary Responsibilities Include:

  • Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term vision, strategy, and roadmap for major IT services, aligning them with organizational goals and user-centered design principles.
  • End-to-End Service Ecosystems: Map complex user journeys, create service blueprints, ecosystem maps, and experience models to improve end-to-end experiences across digital and in-person touchpoints.
  • Research-Driven Insights:Guidehuman-centered research activities (interviews, surveys, usability testing) and synthesize qualitative/quantitative data to iterate and refine services.
  • Cross-functional Leadership: Partner with Product Managers, Engineers, UX/UI Designers, and operational teams to implement service design solutions,facilitatingworkshops and co-creation sessions.
  • Performance & Metrics:EstablishKey Performance Indicators (KPIs) and metrics to measure the effectiveness and impact of service design initiatives.
  • Systemic Problem Solver: Propose high-impact service design approaches to solve complex operational, technological, or policy-related challenges.


Basic Qualifications:

  • Requires aBachelorsdegree and8+ years of prior relevant experience
  • Experience and Leadership with IT Service Design, ITSM, ITService Management.
  • Must have an active Secret clearance.
  • US citizenshiprequired.
  • Excellent customer service skills, with experience working in a customer-facing position.
  • Excellent verbal and writtencommunicationsskills. 

Certifications:

  • IAT Level II (Information Assurance Technical Level 2)requiringcertifications like CompTIA Security+ CE or CCNA Security.
  • One or more cloudcertificationsfor example AWS Certified Solutions Architect or similar level certification.

Preferred Qualifications:

  • Experience with USAF Cloud One or Platform 1.
  • Experience with Service Design management technologies such as ServiceNow.