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Service Design Jobs in Washington, DC (NOW HIRING)

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Senior Design Strategist

Washington, DC

Bachelor's degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field. * 10+ years of experience in design strategy, service design, user experience, research ...

LINK

Senior Design Strategist

Washington, DC

Bachelor's degree in Design, Communication, Sociology, Psychology, Human-Centered Design, or a related field. * 10+ years of experience in design strategy, service design, user experience, research ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

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All JobsService Design JobsService Design Jobs in Washington, DC

Service Design information

See Washington, DC salary details

$47.6K

$129.6K

$228.1K

How much do service design jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service design in Washington, DC is $129,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,500.00 and $163,000.00 per year, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are popular job titles related to Service Design jobs in Washington, DC?

For Service Design jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in Washington, DC look for?

The top searched job categories for Service Design jobs in Washington, DC are:

Service Design jobs near you
Infographic showing various Service Design job openings in Washington, DC as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $129,624 per year, or $62.3 per hour.

Service Design Analyst (Retail Operations Focus)

Tysons, VA

LMI
See more jobs at LMIexternal

$80K - $100K/yr

Full-time

Posted 4 days ago

Job description

Overview

LMI is seeking a Service Design Analyst to support a large-scale retail modernization initiative. This role blends human-centered design, process analysis, and experience strategy to improve how people, technology, and operations connect across complex service environments.

The ideal candidate has experience with point-of-sale (POS) or other retail systems, understands customer and employee journeys, and excels at facilitating workshops that turn insights into measurable business and technology outcomes.

At LMI, we're reimagining the path from insight to outcome at The New Speed of Possible. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. LMI advances the pace of progress, enabling our customers to thrive while adapting to evolving mission needs. 

LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers' unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies. 

Responsibilities
  • Facilitate stakeholder interviews, co-design sessions, and workshops to uncover needs and align priorities.
  • Conduct discovery and analysis of current-state workflows, system interactions, and user experiences to identify gaps and opportunities.
  • Develop journey maps, service blueprints, and process models showing how customers and employees interact across channels and technologies.
  • Define and track experience and operational KPIs such as wait time, uptime, and resolution rate.
  • Translate insights into clear, actionable business and system requirements that inform modernization planning.
  • Support creation of experience roadmaps and business cases, linking design improvements to measurable outcomes.
  • Collaborate with UX, service design, and technical teams to ensure requirements are human-centered, feasible, and measurable.
  • Create visual reports and presentations that communicate insights and recommendations effectively to leadership.
  • Ensure all deliverables adhere to accessibility, security, and data integrity standards.
Qualifications

Qualifications (Required):

  • Bachelor's degree in Human-Centered Design, Psychology, Systems Engineering, Interaction Design, Industrial Design, Human Factors, or a related field.
  • 3+ years of experience applying human-centered or service design methods in complex operational or technology-enabled environments.
  • Proven experience facilitating co-design workshops, journey mapping, or requirements-gathering sessions with diverse stakeholder groups.
  • Demonstrated knowledge of POS or retail system workflows, including transaction management and customer support operations.
  • Skilled in developing journey maps, service blueprints, and KPI frameworks using tools such as FigJam, or Figma.
  • Strong analytical ability to connect qualitative research with quantitative performance data.
  • Excellent communication and collaboration skills, with the ability to translate complex findings into clear narratives.
  • Familiarity with Agile/Lean methods and collaboration tools (Jira, Confluence, SharePoint, or equivalent).
  • U.S. citizenship and eligibility for a government background investigation.

Qualifications (Preferred): 

  • Experience supporting service or retail modernization initiatives involving technology transformation.
  • Familiarity with accessibility (Section 508/WCAG) and inclusive design best practices.
  • Exposure to emerging technologies such as automation, AI, or IoT in service environments.
  • Experience linking experience metrics (wait time, satisfaction, resolution rate) to operational or financial outcomes.

Target Salary Range: $80,000 - 100,000

Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.

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Job LocationsUS-VA-TysonsEmployment Type: OTHER

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