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Service Design Jobs (NOW HIRING)

Asurion

Director, Service Design & Research

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, Design As Director, Service Design and Research, you will be responsible for how Asurion delivers ...

Asurion

Director, Service Design & Research Location: Nashville, San Francisco or Remote Reports to VP, Design As Director, Service Design and Research, you will be responsible for how Asurion delivers ...

Belden, Inc.

Director, Service Design

Carmel, IN · On-site

$160K - $225K/yr

As the Service Design Director , you will lead the strategy and development of our global services portfolio, ensuring it enhances our solution offerings across priority vertical markets and ...

Leidos

IT Service Design Lead

Concord, MA · On-site

$131K - $237K/yr

The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs ...

Leidos

IT Service Design Lead

Huntsville, AL

$131K - $237K/yr

The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs ...

Leidos

IT Service Design Lead

Concord, MA · On-site

$131K - $237K/yr

The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs ...

Leidos

IT Service Design Lead

Huntsville, AL · On-site

$131K - $237K/yr

The selected IT Service Design Lead will orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs ...

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Service Design information

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$42K

$114.5K

$201.5K

How much do service design jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service design in the United States is $114,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $144,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

How does a Service Designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.
More about Service Design jobs
What cities are hiring for Service Design jobs? Cities with the most Service Design job openings:
What are the most commonly searched types of Service Design jobs? The most popular types of Service Design jobs are:
What states have the most Service Design jobs? States with the most job openings for Service Design jobs include:
What job categories do people searching Service Design jobs look for? The top searched job categories for Service Design jobs are:
Service Design jobs near you
Infographic showing various Service Design job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $114,491 per year, or $55 per hour.
Director, Service Design & Research

Director, Service Design & Research

Asurion

Remote

Full-time

Posted 26 days ago

Asurion rating

7.0

Company rating: 7.0 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

125th of 203 rated it services

Job description

Director, Service Design & Research
Location: Nashville, San Francisco or Remote
Reports to VP, Design
As Director, Service Design and Research, you will be responsible for how Asurion delivers exceptional care at scale across channels, environments, technologies, and human interactions. You will lead a team of researchers that generate insights and service designers that define systems, journeys, and operating models-connecting customers, human experts, AI, and enterprise platforms into experiences that are reliable, trusted, and human-centered.
You bring a service design and research point of view grounded in real world execution, ensuring experiences go beyond efficiency to become products and brands customers return to. Your principles are not aspirational artifacts. They are operational tools used daily as we redefine care for customers, experts, and clients.
To deliver a unified service experience, you will define how Asurion shows up in home, in store, over voice, and digitally, ensuring consistency without sacrificing context. Your team will work backward from customer needs you discover and collaborate deeply with Product, Engineering, Data Science, and Operations so service design is embedded into how teams build, not layered on afterward.
Because how we serve is changing with AI, you will design services that deliberately orchestrate humans and AI to improve customer outcomes and expert effectiveness. You will not optimize for efficiency at the expense of trust or human connection. Instead, you will build intelligent systems that scale sound judgment, increase empathy, and deliver dependable care at enterprise scale.
What You'll Do
Design a Category-Defining Service Architecture
  • Establish the enterprise service design vision powering Lifecycle Care across all channels and markets.
  • Create canonical service blueprints and operating principles that unify Product, Engineering, Platform, Data, and Operations.
  • Design the orchestration model connecting customers, experts, AI agents, and partner ecosystems.
  • Replace fragmented point solutions with an integrated service system built for global scale.

Orchestrate Human and AI at Scale
  • Define responsibility boundaries between AI and human experts across service journeys.
  • Design intelligent workflows that increase speed and consistency while protecting judgment and empathy.
  • Partner with platform and engineering leaders to embed service logic directly into APIs, tooling, and infrastructure.
  • Ensure services scale without degrading trust.

Build a High-Velocity Discovery Engine
  • Lead early-stage service and product discovery across 0 to 1 initiatives.
  • Create mechanisms that reduce uncertainty before investment.
  • Ensure research drives decisions, prioritization, and architecture.
  • Increase organizational velocity from strategic question to validated insight.

Lead and Elevate a World-Class Team
  • Recruit and develop exceptional service designers and researchers.
  • Set the bar for systems thinking, blueprinting rigor, and operational clarity.
  • Operate as a player-coach on mission-critical initiatives.
  • Influence senior executives and cross-functional leaders through clarity and principled tradeoffs.

Who You Are
  • You are customer obsessed, starting with real customer needs and prioritizing long term trust over short term optimization.
  • You take end to end ownership of service outcomes and make principled tradeoff decisions across experience quality, operational cost, and speed.
  • You bring strong judgment informed by real world experience and data, and you are comfortable challenging assumptions while remaining open to new evidence.
  • You are a leader who holds a high bar for service design craft, systems thinking, and execution quality, and motivates it from their teams by example.
  • You care for people and their growth, so much that you can give tough feedback when people need to hear it.
  • You embrace complexity and have the discipline to simplify systems, processes, and tools into clear, repeatable service mechanisms.
  • You think at enterprise scale, designing services that extend across channels, partners, and platforms while anticipating future growth.
  • You earn trust through clarity, accountability, and collaboration across Product, Engineering, Data, and Operations.

Requirements
  • 12+ years of experience in service design, experience architecture, product strategy, or systems design within complex, multi-channel ecosystems.
  • Experience leading multidisciplinary design and research teams.
  • Proven ownership of end-to-end service outcomes across digital, human, and AI-enabled environments.
  • Demonstrated success designing scalable service systems within large technology or platform organizations.
  • Strong executive communication skills and ability to influence senior cross-functional stakeholders.
  • Experience embedding AI, automation, and decision intelligence into real-world service workflows.

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