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Service Design Jobs (NOW HIRING)

Humana, Inc.

Director of Service Design

As Director of Service Design, you will lead complex, cross-functional design initiatives that span the entire service ecosystem. You'll work across insurance, digital, operations, clinical, and ...

JP Morgan Chase

Service Design Vice President

Wilmington, DE · On-site

$134K - $172K/yr

As a Service Design Vice President in Consumer and Community Banking, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and ...

M&T Bank

Lead Experience Strategist (Hybrid)

Buffalo, NY · Hybrid

$117K - $152K/yr

This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The ...

M&T Bank

Lead Experience Strategist (Hybrid)

Wilmington, DE · Hybrid

$117K - $152K/yr

This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The ...

M&T Bank

Lead Experience Strategist (Hybrid)

Bridgeport, CT · Hybrid

$123K - $159K/yr

This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The ...

M&T Bank

Service Design Lead (Hybrid)

Wilmington, DE · On-site

$106K - $139K/yr

M&T Bank is seeking a dynamic and highly Service Design Lead to join our integrated Experience & Process Design organization. This team is accountable for shaping and scaling enterprise-wide ...

M&T Bank

Lead Experience Strategist (Hybrid)

Boston, MA · Hybrid

$132K - $170K/yr

This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The ...

M&T Bank

Lead Experience Strategist (Hybrid)

Washington, DC · Hybrid

$137K - $177K/yr

This is a multidisciplinary team that spans service design, journey design, design strategy, and process engineering, and will operate at the intersection of business, technology, and operations. The ...

JP Morgan Chase

Service Design Vice President

Brooklyn, NY · On-site

$151K - $194K/yr

As a Service Design Vice President in Digital, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking.

JPMorgan Chase & Co.

Service Design Vice President

Plano, TX · On-site

$129K - $165K/yr

Lead service design initiatives that shape end-to-end customer experiences and propel innovation at a leading financial institution. As a Service Design Vice President in JPMorganChase Wealth ...

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Service Design information

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$42K

$114.5K

$201.5K

How much do service design jobs pay per year?

As of Jul 1, 2026, the average yearly pay for service design in the United States is $114,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $144,000.00 per year, depending on experience, location, and employer.

What is the highest paid design job?

Senior roles in service design, user experience (UX) design, and interaction design tend to be among the highest paid in the design field, especially for those with extensive experience, specialized skills, and certifications. Executive-level positions such as Design Directors or Chief Design Officers can also command top salaries, often exceeding six figures annually.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What is the role of a Service Designer?

A Service Designer is responsible for planning and organizing the delivery of services to improve customer experience and operational efficiency. They analyze user needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Strong skills in design thinking, research, and communication are essential for this role.

What is service design vs. UX design?

Service design is a holistic approach that focuses on creating and improving entire service experiences across multiple touchpoints, often involving organizational processes and systems. UX design concentrates on optimizing the user experience of digital products or interfaces, emphasizing usability, accessibility, and interaction. Both roles require understanding user needs, but service design considers broader service delivery, while UX design is more focused on digital interactions.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

How does a Service Designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
More about Service Design jobs
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Service Design jobs near you
Service Design Lead

Service Design Lead

Systems Engineering Solutions Corporation

Boston, MA

$16.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

This role supports the U.S. Air Force Cloud One Architecture and Common Shared Services contract and currently has an opening for a Service Design Lead. This position focuses on adoption of customer-focused service management and will coordinate across multiple areas of the program including cloud engineering, operations and maintenance, and customer support. This is an exciting opportunity to use your experience to modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.

Location: This position will be hybrid remote. Candidates will be required travel to or work onsite as needed. Candidates need to be located near Hanscom AFB (Boston, MA) or work in Huntsville, AL.

Requirements

We are seeking a seasoned IT Service Design Lead to orchestrate the end-to-end design and optimization of our technology services. You will act as a strategic leader, bridging the gap between user needs, operational capabilities, and business strategy. In this role, you will define how our constituents interact with our digital and physical services, ensuring they are intuitive, accessible, and scalable. You will move beyond single-project delivery to take accountability for the strategic direction of complex, high-impact services.
 

  • Strategic Design & Vision: Collaborate with and provide subject-matter expertise on service design to the Government and Cloud One Service Design Team, advising and helping implement on the long-term vision, strategy, and roadmap for major IT services, aligning them with organizational goals and user-centered design principles.
  • End-to-End Service Ecosystems: Map complex user journeys, create service blueprints, ecosystem maps, and experience models to improve end-to-end experiences across digital and in-person touchpoints.
  • Research-Driven Insights: Guide human-centered research activities (interviews, surveys, usability testing) and synthesize qualitative/quantitative data to iterate and refine services.
  • Cross-functional Leadership: Partner with Product Managers, Engineers, UX/UI Designers, and operational teams to implement service design solutions, facilitating workshops and co-creation sessions.
  • Performance & Metrics: Establish Key Performance Indicators (KPIs) and metrics to measure the effectiveness and impact of service design initiatives.
  • Systemic Problems Solver: Propose high-impact design approaches to solve complex operational, technological, or policy-related challenges.

Required Skills:

  • Bachelor's Degree and 12+ years or more of experience.
  • 8+ years of experience ein IT with an emphasis on service design and ITSM.
  • Must have an active Secret clearnce
  • U.S. Citizenship required
  • Certifications: IAT-2 and one or more cloud certifications
  • Excellent customer service skills, with experience working in a customer-facing position.
  • Excellent verbal and written communication skills.

Preferred Skills

  • Experience with USAF Cloud One or Platform 1. 
  • Experience with Service Design management technologies such as ServiceNow.

Benefits

SES provides a competitive salary and the following benefits:

  • Medical
  • Dental
  • Vision
  • AD&D
  • STD
  • LTD
  • Company paid Life Insurance
  • 401k with employer contribution
  • Paid Time Off
  • Pet Insurance

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