The Senior Manager, Service Design is responsible for leading enterprise level service and product design initiatives that transform Delta's operational ecosystem to reduce the impact of disruptions ...
The Senior Manager, Service Design is responsible for leading enterprise level service and product design initiatives that transform Delta's operational ecosystem to reduce the impact of disruptions ...
We are seeking an experienced Service Design consultant to help improve economic security for adults age 50+ with low incomes through two focused, time limited projects. The projects include: 1. ...
We are seeking an experienced Service Design consultant to help improve economic security for adults age 50+ with low incomes through two focused, time limited projects. The projects include: 1. ...
Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design.
Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design.
Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design.
Quick apply
Our needs range from entry-level practitioners to service design leads. At Harmonic, our designers share a common passion for tackling business and organizational challenges through service design.
Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design ...
Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design ...
Position Summary The Director, Patient Experience & Service Design is the strategic and operational leader responsible for shaping how patients experience our organization across every touchpoint.
Position Summary The Director, Patient Experience & Service Design is the strategic and operational leader responsible for shaping how patients experience our organization across every touchpoint.
Position Summary The Director, Patient Experience & Service Design is the strategic and operational leader responsible for shaping how patients experience our organization across every touchpoint.
Position Summary The Director, Patient Experience & Service Design is the strategic and operational leader responsible for shaping how patients experience our organization across every touchpoint.
$176K/yr
Asan experienceddesignleadyou will have deep domainexpertiseacross service and product design. You willlead projects,establishservice design at Bupa and mentorother team members.Youwill work ...
$176K/yr
Asan experienceddesignleadyou will have deep domainexpertiseacross service and product design. You willlead projects,establishservice design at Bupa and mentorother team members.Youwill work ...
$176K/yr
Asan experienceddesignleadyou will have deep domainexpertiseacross service and product design. You willlead projects,establishservice design at Bupa and mentorother team members.Youwill work ...
$176K/yr
Asan experienceddesignleadyou will have deep domainexpertiseacross service and product design. You willlead projects,establishservice design at Bupa and mentorother team members.Youwill work ...
Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design ...
Reporting to the Director - Service Design within Maximus' Digital Design and Experience organization, this role is a T-Shaped end-to-end Service Design Lead (Broad across research, service design ...
Digital Service Design Manager Hartford, CT/Hybrid 12 Months Contract This is Us The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our ...
Digital Service Design Manager Hartford, CT/Hybrid 12 Months Contract This is Us The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our ...
Service Designer
Irving, TX · On-site
$111K/yr
Fulltime SERVICE DESIGNER: As a Service Designer, you will connect business strategy to user ... Design Leadership & Vision: * Lead or partner on early-stage cross-functional initiatives, driving ...
Service Designer
Irving, TX · On-site
$111K/yr
Fulltime SERVICE DESIGNER: As a Service Designer, you will connect business strategy to user ... Design Leadership & Vision: * Lead or partner on early-stage cross-functional initiatives, driving ...
We are seeking a Service Design & Transition Manager for the CSES contract. The Service Design & Transition Manager is accountable for designing services for utility and warranty and for ...
We are seeking a Service Design & Transition Manager for the CSES contract. The Service Design & Transition Manager is accountable for designing services for utility and warranty and for ...
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
Experience Design Manager- CX
Minneapolis, MN · On-site
$121K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
Experience Design Manager- CX
Minneapolis, MN · On-site
$121K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
Quick apply
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
Experience Design Manager- CX
Mclean, VA · On-site
$117K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
Experience Design Manager- CX
Mclean, VA · On-site
$117K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
Service Design & Transition Manager w/Secret Clearance
Washington, DC · On-site
$150K - $220K/yr
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
Service Design & Transition Manager w/Secret Clearance
Washington, DC · On-site
$150K - $220K/yr
The Service Design & Transition Manager is accountable for designing services for utility and warranty and for transitioning services and work packages into production with minimal impact to service ...
The Food Service Design/Construction Project Manager is responsible for overseeing the planning, design, construction, and implementation of food service facilities in commercial, institutional, or ...
The Food Service Design/Construction Project Manager is responsible for overseeing the planning, design, construction, and implementation of food service facilities in commercial, institutional, or ...
Experience Design Manager- CX
Miami, FL · On-site
$111K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
Experience Design Manager- CX
Miami, FL · On-site
$111K/yr
We are the leading provider of professional services to the middle market globally, our purpose is ... The Experience Design Manager is responsible for designing, operationalizing, and continuously ...
Service Design information
See salary details
$42K - $56.5K
4% of jobs
$56.5K - $71K
8% of jobs
$81.6K is the 25th percentile. Wages below this are outliers.
$71K - $85.5K
17% of jobs
The median wage is $99K / yr.
$85.5K - $100K
22% of jobs
$100K - $114.5K
15% of jobs
$114.5K - $129K
6% of jobs
$133.7K is the 75th percentile. Wages above this are outliers.
$129K - $143.5K
7% of jobs
$143.5K - $158K
7% of jobs
$158K - $172.5K
8% of jobs
$172.5K - $187K
2% of jobs
$187K - $201.5K
2% of jobs
$42K
$114.5K
$201.5K
How much do service design jobs pay per year?
As of Jun 7, 2026, the average yearly pay for service design in the United States is $114,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $144,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?
To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.
What is service design?
Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.
What is the difference between Service Design vs User Experience Designer?
| Aspect | Service Design | User Experience Designer |
|---|---|---|
| Focus | Designing entire service ecosystems and customer journeys | Designing specific digital or product interfaces for optimal user interaction |
| Skills & Certifications | Service design methods, customer journey mapping, stakeholder management | UX research, wireframing, prototyping, usability testing |
| Work Environment | Cross-functional teams, service providers, customer touchpoints | Design teams, digital agencies, product teams |
| Industry Usage | Healthcare, hospitality, government, retail | Tech, software, mobile apps, websites |
While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.
How does a Service Designer typically collaborate with stakeholders and other teams during a project?
Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.
More about Service Design jobs
What cities are hiring for Service Design jobs? Cities with the most Service Design job openings:
What are the most commonly searched types of Service Design jobs? The most popular types of Service Design jobs are:
What states have the most Service Design jobs? States with the most job openings for Service Design jobs include:
What job categories do people searching Service Design jobs look for? The top searched job categories for Service Design jobs are:
Delta Air Lines rating
8.0
Based on 310 frontline employees who took The Breakroom Quiz
6th of 26 rated airlines
Job description
The Senior Manager, Service Design is responsible for leading enterprise level service and product design initiatives that transform Delta's operational ecosystem to reduce the impact of disruptions on customers and employees. This role applies human centered design, systems thinking, and product strategy to complex, cross divisional challenges and operates with significant autonomy and decision influence.
- Apply human centered design and systems thinking to diagnose and address systemic issues across people, process, policy, technology, and data
- Drive strategic efforts focused on operational transformation that reduces downstream disruption impacts and increase efficiency
- Lead, mentor, and develop service designers; contribute to the growth and maturity of enterprise design practices
- Develop current and future state service blueprints, journey maps, and ecosystem models that connect customer and employee experiences to upstream operational drivers
- Influence senior leaders through structured executive storytelling grounded in human insight, operational data, and business context
- Partner with Operations & Tech leaders to ensure solutions are feasible, scalable, and aligned with safety, regulatory, technical, and operational requirements
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About Delta Air Lines
Sourced by ZipRecruiter
Delta Air Lines, headquartered in Atlanta, GA, US, is one of the major players in the aviation industry with an official website, delta.com. Established in 1929, the airline is recognized globally for its wide range of airline services, including passenger and cargo transport. Originally envisioned as a crop-dusting service, Delta has progressed over the decades into a globally acclaimed airline, serving more than 200 million customers annually across a substantial international network spanning over 50 countries. Delta’s core values are rooted in honesty, integrity, respect, perseverance, and service and its mission is to connect the world in a safe, reliable, and customer-centric manner.