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Service Design Jobs in Illinois (NOW HIRING)

IDEO

Visual Communication Design Lead

Chicago, IL

$100K - $120K/yr

You'll contribute across a diverse portfolio of work spanning brand, experience, interaction, digital product, and service design. Your work may take many forms, including brand strategy and ...

HTC Global Services Inc

UX Designer

Bloomington, IL · On-site

Service Designer (Journey Mapping & Experience Design) Overview / Summary We are seeking a Service Designer to partner closely with an Experience Lead within an aligned workstream. This role will ...

JLL

Design Manager

Chicago, IL

Strong understanding of branded retail and hospitality environments, financial service operations ... design components * Familiarity of MEP and structural building systems * Registration or ...

IDEO

Visual Communication Design Lead

Chicago, IL · On-site

$100K - $120K/yr

You'll contribute across a diverse portfolio of work spanning brand, experience, interaction, digital product, and service design. Your work may take many forms, including brand strategy and ...

PepsiCo

UX Research/Design Sr Principal

Chicago, IL · On-site

$140K - $234K/yr

This Design Sr. Manager will develop a well-researched understanding of S&T core priorities and ... Creates, defines and demonstrates the interactions for the user flows for a service or product ...

PepsiCo

UX Research/Design Sr Principal

Chicago, IL · On-site

$140K - $234K/yr

Overview The Design Sr. Manager is a compelling designer, facilitator, and storyteller who is able ... Creates, defines and demonstrates the interactions for the user flows for a service or product ...

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Service Design information

See Illinois salary details

$40.7K

$110.9K

$195.3K

How much do service design jobs pay per year?

As of Jul 27, 2026, the average yearly pay for service design in Illinois is $110,945.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $139,500.00 per year, depending on experience, location, and employer.

What is the highest paid design job?

Senior roles in service design, user experience (UX) design, and interaction design tend to be among the highest paid in the design field, especially for those with extensive experience, specialized skills, and certifications. Executive-level positions such as Design Directors or Chief Design Officers can also command top salaries, often exceeding six figures annually.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What is the role of a Service Designer?

A Service Designer is responsible for planning and organizing the delivery of services to improve customer experience and operational efficiency. They analyze user needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Strong skills in design thinking, research, and communication are essential for this role.

What is service design vs. UX design?

Service design is a holistic approach that focuses on creating and improving entire service experiences across multiple touchpoints, often involving organizational processes and systems. UX design concentrates on optimizing the user experience of digital products or interfaces, emphasizing usability, accessibility, and interaction. Both roles require understanding user needs, but service design considers broader service delivery, while UX design is more focused on digital interactions.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

How does a Service Designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
What are popular job titles related to Service Design jobs in Illinois? For Service Design jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Design jobs in Illinois look for? The top searched job categories for Service Design jobs in Illinois are:
Service Design jobs near you
Infographic showing various Service Design job openings in Illinois as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $110,945 per year, or $53.3 per hour.
539107BR - Principal Service Designer (hybrid role)

539107BR - Principal Service Designer (hybrid role)

Walgreens

Chicago, IL • On-site

Full-time

Posted 17 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,170 frontline employees who took The Breakroom Quiz

98th of 109 rated pharmacies

Job description

Company Description
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world's first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry. Walgreens, one of the nation's largest drugstore chains, is the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy.
Impressive size, scale & expertise
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 13,000 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. The company is reimagining local healthcare and well-being for all as part of its purpose - to create more joyful lives through better health. Through dispensing medicines, improving access to a wide range of health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare.
WBA has more than 315,000 team members and a presence in nine countries through its portfolio of consumer brands: Walgreens, Boots, Duane Reade, the No7 Beauty Company, Benavides in Mexico and Ahumada in Chile. Additionally, WBA has a portfolio of healthcare-focused investments located in several countries, including China and the U.S.
The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA has been recognized for its commitment to operating sustainably: it is an index component of the Dow Jones Sustainability Indices (DJSI) and was named to the 100 Best Corporate Citizens 2021.
Walgreens Boots Alliance at a glance
  • Unmatched supply chain and procurement expertise, offering customers innovative solutions and optimal efficiencies
  • A portfolio of retail and business brands, including Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as global health and beauty product brands, such as No7, Botanics, Liz Earle and Soap & Glory
  • A unique platform for growth in developed and emerging markets

Job Description
The Principal Service Designer will be working in our Chicago office in a hybrid role. This person is responsible for leading holistic service design activities within a designated strategic development area or value stream. He or she champions a design thinking methodology - guiding project teams through the process of capturing, analyzing, and visualizing customer insights; concepting, ideation, prototyping, evaluation and iteration. Solutions generated out of these processes will be truly omni-channel, living in both physical and digital spaces.
A key responsibility is facilitating ideation workshops with cross-functional internal teams, as well as outside design/development partners. This individual must be adept at working with colleagues from research, design, and technology - as well as business SMEs and executives. The Principal Service Designer is a natural collaborator and consensus builder, comfortable both in the field and in the boardroom.
The Principal Service Designer will use a diverse set of methods and tools to illustrate all the components and touchpoints of the service, and co-produce deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes. This leader also helps define service design best practices for Walgreens as we grow our internal practice.
Job Responsibilities
  • Resides near the Chicago or Deerfield office
  • Leads holistic service design activities within a designated strategic development area or value stream, e.g., pharmacy, retail services, etc.
  • Communicates, evangelizes, and demonstrates a design thinking methodology
  • Facilitates ideation workshops with cross-functional internal teams
  • Helps define service design best practices for Walgreens
  • Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, and prototypes
  • Seeks out, aggregates, and sometimes conducts qualitative customer and employee research/insights.

Qualifications
  • Resides near the Chicago or Deerfield office and comfortable working in a hybrid role and office enviorment.
  • Bachelor's degree and at least 5 years of experience leading service design and/or user experience projects OR a High School Diploma/GED and at least 8 years of experience leading service design and/or user experience projects.
  • Experience in leading/mentoring user experience, product, or service designers
  • Experience conducting qualitative user research
  • Experience participating in and defining, user experience processes including identifying best practices
  • Experience interacting with creative teams, business owners and technical teams
  • Familiarity with engineering / development processes, particularly Agile

Additional Information
All your information will be kept confidential according to EEO guidelines.

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