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Service Design Jobs Near Me

JP Morgan Chase

Service Design Vice President

Columbus, OH · On-site

$130K - $167K/yr

As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by ...

Safelite Group

Director, Digital Product Design

Columbus, OH · On-site

$149K - $184K/yr

Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. Build and lead the product design team * Lead, coach, and ...

Closets By Design

Be Seen First

Design Consultant

Columbus, OH · On-site

$65K - $95K/yr

Columbus, OH Job Type: Full Time About the Role Closets by Design is looking for motivated ... Products and services that provide real value to homeowners * Support from installation and ...

Closets By Design

Sales Design Consultant

Sunbury, OH · On-site

$65K - $90K/yr

Closets by Design is hiring designers/sales representatives. You can help others organize their ... Educate customers on our products and services. * Follow our Sales Training and use communication ...

Kintara

Software Engineer - Backend

Grandview Heights, OH · On-site

$120K - $160K/yr

Design, build, and maintain backend services and APIs supporting ForgeNest's manufacturing platform. * Architect and maintain data models, databases, and pipelines for machine data, production data ...

NetJets & EJM

UX Product Designer, Lead (NJUS)

Columbus, OH · On-site

$103K - $135K/yr

Experience with service design / service blueprints / customer journey mapping and flows * Experience communicating with video for demos and concept storytelling * Experience leading design research ...

Central Ohio Transit Authority

Planner II

Columbus, OH · On-site

$74K - $87K/yr

COTA's Planner II performs advanced professional transit planning work by independently leading route analyses, service design, technical studies, and interdepartmental coordination. This role serves ...

g2o

Senior Project Manager

Columbus, OH · On-site

Generating and thoughtfully articulating future concepts and experiences that envision how people will interact with the products and services we design. * Producing artifacts to guide the creation ...

New

Central Ohio Transit Authority

Planner II

Columbus, OH · On-site

$74K - $87K/yr

COTA's Planner II performs advanced professional transit planning work by independently leading route analyses, service design, technical studies, and interdepartmental coordination. This role serves ...

Central Ohio Transit Authority

Planner II

Columbus, OH · On-site

$74K - $87K/yr

COTA's Planner II performs advanced professional transit planning work by independently leading route analyses, service design, technical studies, and interdepartmental coordination. This role serves ...

Closets By Design Columbus

Design Consultant

Sunbury, OH · On-site

$65K - $90K/yr

Closets by Design is hiring designers/sales representatives. You can help others organize their ... Educate customers on our products and services. * Follow our Sales Training and use communication ...

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How much do service design jobs pay per year?

As of Sep 13, 2026, the average yearly pay for service design in the United States is $114,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,500.00 and $144,000.00 per year, depending on experience, location, and employer.

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Service Design jobs near you
A map of the United States highlighting the number of Service Design job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Service Design job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Service Design Vice President

Columbus, OH • On-site

JPMorgan Chase & Co.
Finance and Insurance • 10K+ employees
Learn more about JPMorgan Chase & Co.external

$130K - $167K/yr

Full-time

Medical, Retirement

Re-posted 9 days ago

JPMorgan Chase & Co. rating

7.9

Company rating: 7.9 out of 10

Based on 500 frontline employees who took The Breakroom Quiz

Job description


Join JPMorganChase Corporate Technology at a moment when service design, systems thinking, and AI are reshaping how work gets done. In support of Corporate Responsibility and Morgan Health, this role offers a rare opportunity to influence mission-driven outcomes while modernizing the end-to-end employee experiences that enable them.
As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by leveraging your deep expertise in service design and systems thinking. This role will develop a deep, unified understanding of business workflows, decision-making, systems, and operational context, then translate that understanding into experience strategy, workflow opportunities, system design inputs, and AI-enabled solution concepts. The role sits at the center of the convergence between business and technology, where AI is accelerating how solutions are built and how business partners engage with technology. You will lead and scale approaches such as Day in the Life research to uncover how work is actually performed, synthesize insights into actionable outputs, and partner with leadership, product, engineering, and business teams to enable new ways of working.
Job responsibilities
  • Develop and implement a comprehensive strategy to focus on direct and indirect experiences and align business objectives and employee experience enhancement across multiple products and platforms
  • Lead service design and workflow discovery engagements across Corporate Responsibility and Morgan Health Technology, applying methods such as ethnography and contextual inquiry to uncover how work is actually performed
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
  • Translate workflow insights into early-stage solution concepts and prototypes, leveraging AI tools to articulate ideas, prototype flows, and accelerate alignment with product, engineering, and business partners
  • Operate with a high degree of autonomy to translate strategic direction into actionable outputs and serve as a bridge between business context and technology capabilities

Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Ability to work across business, design, product, engineering, and solution domains to bridge strategic intent and practical implementation
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
  • Strong expertise in service design methods, research synthesis, stakeholder management, and translating ambiguous problem spaces into structured opportunities and actionable outputs
  • Proven ability to operate at a systems level across complex workflows, decision points, teams, and enabling technologies
  • Ability to provide direction and oversight for UX and service design research efforts, ensuring consistency in methodology, quality, and outputs

Preferred qualifications, capabilities, and skills
  • Experience working in AI-enabled, digital transformation, or emerging technology environments
  • Familiarity with using AI tools for research synthesis, concept generation, workflow prototyping, or solution framing

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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