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Service Design Jobs in Minnesota (NOW HIRING)

ControlsJobs

BAS - Controls Tech

Minneapolis, MN

$31.25 - $41.25/hr

Mix of Retrofit, Service, Design-build/New Construction. * Work/Services: * Construction, Facility Services, Construction, HVAC, Plumbing, Mechanical Piping, AutoCAD Drafting, Building Automation ...

Minnesota City Jobs

MN · On-site

$76K - $102K/yr

The position ensures that MVTA service is delivered safely, efficiently, and cost-effectively while also contributing to service design and innovation. Scheduling responsibilities include timetables ...

Blank Metal Inc

AI Workflow Engineer

Minneapolis, MN · On-site

WHAT WILL HELP YOU SUCCEED Required * 5+ years in service design, user experience, product, strategy consulting, change enablement, or a similar client-facing role where you helped people work ...

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Showing results 1-20

All JobsService Design JobsService Design Jobs in Minnesota

Service Design information

See Minnesota salary details

$41.1K

$112.1K

$197.4K

How much do service design jobs pay per year?

As of Jul 1, 2026, the average yearly pay for service design in Minnesota is $112,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,800.00 and $141,000.00 per year, depending on experience, location, and employer.

What is the highest paid design job?

Senior roles in service design, user experience (UX) design, and interaction design tend to be among the highest paid in the design field, especially for those with extensive experience, specialized skills, and certifications. Executive-level positions such as Design Directors or Chief Design Officers can also command top salaries, often exceeding six figures annually.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What is the role of a Service Designer?

A Service Designer is responsible for planning and organizing the delivery of services to improve customer experience and operational efficiency. They analyze user needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Strong skills in design thinking, research, and communication are essential for this role.

What is service design vs. UX design?

Service design is a holistic approach that focuses on creating and improving entire service experiences across multiple touchpoints, often involving organizational processes and systems. UX design concentrates on optimizing the user experience of digital products or interfaces, emphasizing usability, accessibility, and interaction. Both roles require understanding user needs, but service design considers broader service delivery, while UX design is more focused on digital interactions.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

How does a Service Designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and company size. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
What are popular job titles related to Service Design jobs in Minnesota? For Service Design jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Design jobs in Minnesota look for? The top searched job categories for Service Design jobs in Minnesota are:
What cities in Minnesota are hiring for Service Design jobs? Cities in Minnesota with the most Service Design job openings:
Service Design jobs near you
Infographic showing various Service Design job openings in Minnesota as of June 2026, with employment types broken down into 6% Internship, and 94% Full Time. Highlights an 100% In-person job distribution, with an average salary of $112,134 per year, or $53.9 per hour.
Director Patient Experience and Service Design

Director Patient Experience and Service Design

Tactile Medical

Minneapolis, MN • On-site

Other

Posted 16 days ago

Tactile Medical rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The Director, Patient Experience & Service Design is the strategic and operational leader responsible for shaping how patients experience our organization across every touchpoint. This role leads the design of the endtoend patient journey for the Patient Services department, ensuring processes, technology, and service models work together to deliver a seamless, efficient, and supportive experience.

This leader is both a visionary and a utility player - someone who can influence at the senior leadership table while also diving deep into workflows, systems, and frontline realities to understand how the work truly gets done. They bring strong technical acumen, a passion for process improvement, and the ability to translate business needs into scalable, techenabled solutions. As a key member of the Senior Management Team, the Director plays a central role in shaping departmental strategy, driving operational excellence, and building a patient experience that is consistent, intuitive, and aligned with organizational goals.

The ideal candidate is energized by complexity, thrives in crossfunctional environments, and is motivated by the opportunity to build, refine, and elevate a patient experience that truly makes a difference.

Accountabilities & Responsibilities

Patient Experience Strategy & Design

Lead the design, mapping, and continuous improvement of the endtoend patient journey across all channels and touchpoints.
Identify opportunities to simplify, streamline, and elevate the patient experience using technology, workflow redesign, and servicemodel enhancements.
Build and maintain a patient experience roadmap that aligns with organizational strategy and operational capabilities.
TechnologyEnabled Process Optimization

Evaluate current systems, tools, and workflows to determine the most efficient and effective ways to operate.
Partner with Technology and business leaders to ensure patient experience needs are reflected in system enhancements, integrations, and digital solutions.
Leverage Salesforce and/or other platforms to drive automation, clarity, and consistency across the patient journey.
Operational Leadership & CrossFunctional Influence

Serve as a core member of the Senior Management Team, contributing to departmentwide strategy, planning, and decisionmaking.
Lead crossfunctional initiatives that improve service delivery, operational efficiency, and patient outcomes.
Build strong partnerships across Patient Services, Field teams, Technology, Operations, Quality, and Compliance to ensure alignment and execution.
Team Leadership & Talent Development

Lead and develop a team responsible for service design, process improvement, and patient experience.
Foster a culture of collaboration, curiosity, and highperformance that supports innovation and continuous improvement.
Build team capabilities in service design, analytics, journey mapping, and change leadership.
Deep Business Immersion

Develop a comprehensive understanding of how the Patient Services department operates - from frontline workflows to system dependencies.
Spend time in the work to understand pain points, constraints, and opportunities firsthand.
Use insights from frontline teams, patient feedback, and operational data to inform design decisions.
DataDriven Decision Making

Use data, metrics, and qualitative insights to identify trends, validate hypotheses, and measure the impact of experience improvements.
Establish KPIs and dashboards that reflect patient experience performance and operational health.
Change Leadership & Adoption

Partner with Training and Process Improvement to ensure new processes, tools, and workflows are successfully adopted.
Communicate changes clearly and effectively across all levels of the organization.
Monitor adoption and adjust strategies as needed to ensure longterm success.

Ensure all patient experience processes comply with HIPAA, cybersecurity, and regulatory requirements.

Other duties as assigned.

Qualifications

Required:

Bachelor's degree in business, healthcare administration, operations, or related field.
8+ of leadership experience in patient services, service design, healthcare operations, or related fields.
5+ years leading crossfunctional initiatives with measurable impact.
Strong experience with Salesforce or comparable enterprise CRM platforms.
Previous experience improving processes using technology.
Demonstrated ability to design and optimize complex workflows and service models.
Proven ability to lead teams and develop talent.
Strong analytical mindset with the ability to translate insights into action.
Excellent communication skills, including presenting to senior leadership.
Proven ability to design endtoend patient journeys.

Preferred:

Master's degree (MBA, MHA, or related).
Experience leading service design, patient experience, or CX functions.
Experience in healthcare, medical device, or patientfacing service environments.
Experience with journey mapping, service blueprinting, or humancentered design methodologies.

Knowledge & Skills

Strong ownership mindset; thrives in ambiguous or evolving environments.
Proven success in developing product roadmaps, requirements, and user experiences.
Demonstrated ability to lead business initiatives efficiently and effectively.
Selfdirected, internally motivated, and driven.
Strong analytical skills and attention to detail, including interpreting customer business needs and translating them into application and operational requirements.
Ability to reconcile conflicting priorities, influence without authority, and align with business strategy

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