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Service Design Jobs in Columbus, OH (NOW HIRING)

JP Morgan Chase

Service Design Vice President

Columbus, OH · On-site

$130K - $167K/yr

As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by ...

J.P. Morgan

Service Design Vice President

Columbus, OH · On-site

$133K - $171K/yr

As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by ...

Closets By Design

Sales Design Consultant

Sunbury, OH · On-site

$65K - $90K/yr

Closets by Design is hiring designers/sales representatives. You can help others organize their ... Educate customers on our products and services. * Follow our Sales Training and use communication ...

NetJets & EJM

UX Product Designer, Lead (NJUS)

Columbus, OH · On-site

$103K - $135K/yr

Experience with service design / service blueprints / customer journey mapping and flows * Experience communicating with video for demos and concept storytelling * Experience leading design research ...

Quantum Health

Principal UX Designer

Dublin, OH · On-site +1

Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and ...

Quantum Health

Principal UX Designer

Dublin, OH · On-site

Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and ...

Quantum Corporation

Principal UX Designer

Dublin, OH · On-site

$120 - $170/hr

Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and ...

Quantum Health

Principal UX Designer

Dublin, OH · On-site +1

Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and ...

Quantum Health

Principal UX Designer

Dublin, OH · On-site +1

Lead journey mapping, service design, and design thinking efforts in partnership with UX Strategy leadership, bringing stakeholders together to uncover opportunities, challenge assumptions, and ...

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All JobsService Design JobsService Design Jobs in Columbus, OH

Service Design information

See Columbus, OH salary details

$40.6K

$110.6K

$194.6K

How much do service design jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service design in Columbus, OH is $110,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $139,100.00 per year, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are popular job titles related to Service Design jobs in Columbus, OH?

For Service Design jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in Columbus, OH look for?

The top searched job categories for Service Design jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Service Design jobs?

Cities near Columbus, OH with the most Service Design job openings:

Service Design jobs near you
Infographic showing various Service Design job openings in Columbus, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $110,587 per year, or $53.2 per hour.

Service Design Vice President

JP Morgan Chase

Columbus, OH • On-site

$130K - $167K/yr

Full-time

Medical, Retirement

Posted 18 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 496 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Join JPMorganChase Corporate Technology at a moment when service design, systems thinking, and AI are reshaping how work gets done. In support of Corporate Responsibility and Morgan Health, this role offers a rare opportunity to influence mission-driven outcomes while modernizing the end-to-end employee experiences that enable them.

As a Service Design Vice President in Corporate Technology, supporting Corporate Responsibility and Morgan Health, you will play a pivotal role in shaping end-to-end employee experiences by leveraging your deep expertise in service design and systems thinking. This role will develop a deep, unified understanding of business workflows, decision-making, systems, and operational context, then translate that understanding into experience strategy, workflow opportunities, system design inputs, and AI-enabled solution concepts. The role sits at the center of the convergence between business and technology, where AI is accelerating how solutions are built and how business partners engage with technology. You will lead and scale approaches such as Day in the Life research to uncover how work is actually performed, synthesize insights into actionable outputs, and partner with leadership, product, engineering, and business teams to enable new ways of working. 

Job responsibilities

  • Develop and implement a comprehensive strategy to focus on direct and indirect experiences and align business objectives and employee experience enhancement across multiple products and platforms
  • Lead service design and workflow discovery engagements across Corporate Responsibility and Morgan Health Technology, applying methods such as ethnography and contextual inquiry to uncover how work is actually performed
  • Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences
  • Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement
  • Translate workflow insights into early-stage solution concepts and prototypes, leveraging AI tools to articulate ideas, prototype flows, and accelerate alignment with product, engineering, and business partners
  • Operate with a high degree of autonomy to translate strategic direction into actionable outputs and serve as a bridge between business context and technology capabilities

Required qualifications, capabilities, and skills

  • 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences
  • Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding
  • Demonstrated expertise in creating direct and indirect experiences for diverse users
  • Ability to work across business, design, product, engineering, and solution domains to bridge strategic intent and practical implementation
  • Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts
  • Strong expertise in service design methods, research synthesis, stakeholder management, and translating ambiguous problem spaces into structured opportunities and actionable outputs
  • Proven ability to operate at a systems level across complex workflows, decision points, teams, and enabling technologies
  • Ability to provide direction and oversight for UX and service design research efforts, ensuring consistency in methodology, quality, and outputs

Preferred qualifications, capabilities, and skills

  • Experience working in AI-enabled, digital transformation, or emerging technology environments
  • Familiarity with using AI tools for research synthesis, concept generation, workflow prototyping, or solution framing
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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