ZipRecruiter

Log In

1

Service Design Jobs in New York (NOW HIRING)

American Express

Director, Design Strategy

Manhattan, NY · On-site

$144K - $256K/yr

The Enterprise Technology Services (ETS) organization partners with every part of the American ... Within ETS, the Enterprise Design & Research (ED&R) team is a global team of highly talented, multi ...

BNY Mellon

Vice President, Product Design

Manhattan, NY · On-site

$170K - $210K/yr

You'll use service design methods to map workflows as they are, identify where they break down, and design experiences that eliminate, automate, or unify manual steps. Bring user research best ...

BNY

Vice President, Product Design

Manhattan, NY · Hybrid

$170K - $210K/yr

You'll use service design methods to map workflows as they are, identify where they break down, and design experiences that eliminate, automate, or unify manual steps. Bring user research best ...

Jobtailor

Senior Manager, Product Design

Manhattan, NY · On-site

$139K - $184K/yr

Apply interaction, visual, and service design expertise * Help oversee and optimize appropriate tools, platforms, frameworks, and design systems * Develop artifacts including vision stories, journey ...

Runyon Design

Sr. Director, Product Design

New York, NY · On-site

$169K - $208K/yr

Demonstrated strength in both zero-to-one product/service design and/or design systems creation and implementation, with the ability to move fluidly between exploratory and production-ready work

Runyon Design

Sr. Director, Product Design

New York, NY · On-site

$203K - $265K/yr

Demonstrated strength in both zero-to-one product/service design and/or design systems creation and implementation, with the ability to move fluidly between exploratory and production-ready work

next page

Showing results 1-20

All JobsService Design JobsService Design Jobs in New York

Service Design information

See New York salary details

$45.9K

$125.3K

$220.4K

How much do service design jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service design in New York is $125,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,400.00 and $157,500.00 per year, depending on experience, location, and employer.

What is service design?

Service design is a multidisciplinary approach to planning and organizing people, infrastructure, communication, and material components of a service with the goal of improving its quality and the interaction between the service provider and customers. It aims to ensure that services are user-friendly, meet customer needs, and are efficient for both users and providers. Service designers use various tools and methods, such as journey mapping and prototyping, to visualize and optimize the service experience from start to finish.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user research, experience mapping, and prototyping, typically supported by a background in design, business, or related fields. Familiarity with tools such as Adobe Creative Suite, Miro, and service blueprinting methodologies is commonly required. Strong collaboration, empathy, and facilitation skills help you engage stakeholders and guide multidisciplinary teams. These competencies are crucial for designing effective, user-centered services that deliver real value to both organizations and customers.

How does a service designer typically collaborate with stakeholders and other teams during a project?

Service Designers work closely with a wide range of stakeholders, including customers, business leaders, product managers, and technical teams. Collaboration often involves facilitating workshops, conducting user research, and co-creating journey maps to ensure alignment on user needs and business goals. Regular communication and iterative feedback are key, as Service Designers must balance user experience with organizational requirements. This collaborative approach helps ensure that solutions are feasible, desirable, and viable within the broader service ecosystem.

What is the difference between Service Design vs User Experience Designer?

AspectService DesignUser Experience Designer
FocusDesigning entire service ecosystems and customer journeysDesigning specific digital or product interfaces for optimal user interaction
Skills & CertificationsService design methods, customer journey mapping, stakeholder managementUX research, wireframing, prototyping, usability testing
Work EnvironmentCross-functional teams, service providers, customer touchpointsDesign teams, digital agencies, product teams
Industry UsageHealthcare, hospitality, government, retailTech, software, mobile apps, websites

While both roles aim to improve user satisfaction, Service Design focuses on the entire service experience across multiple touchpoints, whereas User Experience Designer concentrates on optimizing specific digital interfaces for users.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. Skills in user-centered design, process mapping, and tools like customer journey mapping are highly valued in industries such as healthcare, finance, and technology.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams using tools like customer journey maps. Their goal is to create seamless, effective services that meet business objectives.

What are the most commonly searched types of Service Design jobs in New York?

The most popular types of Service Design jobs in New York are:

What are popular job titles related to Service Design jobs in New York?

For Service Design jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Design jobs in New York look for?

The top searched job categories for Service Design jobs in New York are:

Service Design jobs near you
Infographic showing various Service Design job openings in New York as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $125,257 per year, or $60.2 per hour.

Service Designer, Experience Design, Strategy & Standards

New York, NY • Remote

Horizontal Talent
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Horizontal Talentexternal

$23 - $53/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

Join a fast-moving Experience Design team focused on scaling service design and journey mapping across the enterprise. This role is ideal for a hands-on Service Designer who enjoys creating high-quality journey artifacts, improving how work gets done, and partnering with stakeholders in a complex, regulated environment.

Responsibilities
  • Facilitate discovery sessions to uncover the people, systems, tools, and processes involved in end-to-end journeys
  • Organize research findings, stakeholder input, and business context into clear service design frameworks
  • Create journey maps and service blueprints that capture customer, advisor, and internal experiences
  • Identify friction points, opportunity areas, and key moments that matter across experiences
  • Maintain journey artifacts as a reliable source of truth that can be updated over time
  • Develop repeatable templates, methods, and workflows to support journey production at scale
  • Build scalable, shareable artifacts using component-driven or code-based approaches when helpful
  • Create and maintain a library of blueprint and journey map templates for different levels of detail and scope
  • Help establish an AI-ready production process that can be owned and governed by the design strategy team after handoff
Skills
  • Strong background in service design, experience strategy, and/or journey mapping
  • Proven ability to lead workshops, facilitate discussions, and educate stakeholders on design methods
  • Experience creating repeatable processes, not just one-time deliverables
  • Systems thinking and the ability to connect customer experience to operational and technical ecosystems
  • Comfort creating production-ready artifacts that are clear, structured, and easy to share
  • Hands-on experience with tools such as FigJam, Figma, Claude Design, or similar platforms
  • Familiarity with building custom skills using agentic AI tools such as Claude and ChatGPT
  • Ability to work effectively in a complex, regulated environment
  • Strong communication, collaboration, and stakeholder management skills
Preferred Skills
  • Experience in financial services or another highly regulated industry
  • Exposure to code-based or component-driven production methods for design artifacts
  • Experience creating scalable design systems, templates, or reusable workflows
  • Ability to balance craft quality with speed, consistency, and operational efficiency

Horizontal Talent is committed to fostering an inclusive workplace where diversity, equity, and inclusion are valued and supported. We welcome candidates from all backgrounds and encourage applications from individuals whose experiences and perspectives will help strengthen our teams and the work we deliver.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.


Please apply through this online posting or by visiting our Job Board at www.horizontaltalent.com/job-board. Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $23 - $53 per hour based on qualifications and experience.

Apply