ZipRecruiter

Log In

1

Senior Technical Support Analyst Jobs in Indiana

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Create/Update technical documentation and how-to's for end users. * Perform other duties as ...

INCOG

TSMS Operations Engineer, 2nd shift

Fishers, IN · On-site

$65K - $88K/yr

... senior technical staff - Assist with technical troubleshooting of routine process issues and support root cause analysis activities under supervision - Support Process Performance Qualification and ...

TEKsystems

Technical Support Tech I

New Carlisle, IN

$22/hr

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks ... In addition, you must possess strong analytical skills with demonstrated problem solving ability.

previous page

Showing results 41-60

All JobsTechnical Support Analyst JobsSenior Technical Support Analyst JobsSenior Technical Support Analyst Jobs in Indiana

Senior Technical Support Analyst information

See Indiana salary details

$22

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior technical support analyst in Indiana is $33.17, according to ZipRecruiter salary data. Most workers in this role earn between $27.69 and $35.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are popular job titles related to Senior Technical Support Analyst jobs in Indiana? For Senior Technical Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Indiana look for? The top searched job categories for Senior Technical Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Senior Technical Support Analyst jobs? Cities in Indiana with the most Senior Technical Support Analyst job openings:
What are popular job titles related to Senior Technical Support Analyst jobs in IN? For Senior Technical Support Analyst jobs in IN, the most frequently searched job titles are:
Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,002 per year, or $33.2 per hour.

Field Support Analyst

Motion Recruitment

Indianapolis, IN • On-site

Other

Re-posted 16 days ago

Job description

Audio-Visual (AV) Support Specialist

Location: Indianapolis, IN 46241 (Onsite)
Duration: 3-Month Contract

We are seeking an Audio-Visual (AV) Support Specialist to provide hands-on technical support for training events and end users in a fast-paced enterprise environment. This role is ideal for someone with strong customer service skills, desktop support experience, and a passion for solving technical issues.

Responsibilities
  • Provide on-site AV support for training sessions and events.
  • Troubleshoot and resolve audio-visual and technical issues.
  • Support deskside IT operations and respond to end-user requests.
  • Manage and resolve support tickets efficiently.
  • Assist with imaging, deployment, and distribution of hardware across multiple locations.
  • Deliver proactive, customer-focused technical support.
  • Collaborate with internal IT teams to ensure smooth day-to-day operations.
Required Qualifications
  • 2–3 years of IT support or desktop support experience.
  • 5+ years of customer service experience.
  • High School Diploma with relevant technical experience.
  • Hands-on experience with:
    • Windows 11
    • Microsoft Office 365
    • Microsoft Intune
    • Microsoft Azure
    • Active Directory
    • Device imaging and deployment
  • Strong troubleshooting and communication skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications
  • IT certifications (CompTIA A+, Microsoft, or equivalent).
  • Willingness to learn new technologies.
  • Collaborative, team-oriented mindset.
Interview Process
  • Technical Phone Screen
  • Microsoft Teams Culture Interview

If you're passionate about technology and enjoy delivering exceptional customer support, we'd love to hear from you. Apply today!

Apply