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Senior Technical Support Analyst Jobs in Indiana

Senior Technical Project Manager

Indianapolis, IN · On-site

$104K - $142K/yr

Vergence is looking for an Engagement Director with tactical PM capability, or a Senior Technical ... analytics, and development in the workforce space. Must-Haves: • Government/State project ...

Vergence is looking for an Engagement Director with tactical PM capability, or a Senior Technical ... analytics, and development in the workforce space. Must-Haves: * Government/State project ...

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

... senior team members to increase your knowledge. Our clients are cutting edge, so even new staff ... Humility to be able to ask for necessary help and support * Commitment to a high level of quality ...

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... Develop deep functional and technical knowledge of our ERP applications, with a focus on Human ...

As a System Support Analyst within the Magnol. * Ai team, candidates will be responsible for ... Ability to work independently and collaboratively across technical and operational teams. Founded ...

Showing results 21-40

Senior Technical Support Analyst information

See Indiana salary details

$22

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior technical support analyst in Indiana is $33.17, according to ZipRecruiter salary data. Most workers in this role earn between $27.69 and $35.67 per hour, depending on experience, location, and employer.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.
What are popular job titles related to Senior Technical Support Analyst jobs in Indiana? For Senior Technical Support Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Technical Support Analyst jobs in Indiana look for? The top searched job categories for Senior Technical Support Analyst jobs in Indiana are:
What cities in Indiana are hiring for Senior Technical Support Analyst jobs? Cities in Indiana with the most Senior Technical Support Analyst job openings:
What are popular job titles related to Senior Technical Support Analyst jobs in IN? For Senior Technical Support Analyst jobs in IN, the most frequently searched job titles are:
Infographic showing various Senior Technical Support Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,002 per year, or $33.2 per hour.

Senior Technical Project Manager

Vergence

Indianapolis, IN • On-site

$104K - $142K/yr

Full-time

Re-posted 21 days ago


Job description

Vergence is looking for an Engagement Director with tactical PM capability, or a Senior Technical Project Manager who can operate at the Engagement Director level. The ideal candidate must be very professional, have a technical Project Management background to run schedules etc., and possess experience managing executive stakeholders across multiple state agencies with multiple aggressive delivery deadlines. This person will lead a long-term strategic initiative in the workforce space spanning AI, data analytics, and development in the workforce space.
Must-Haves:
• Government/State project experience (required)
• Strong tech and data project management background
• Highly professional executive presence
• Ability to build and drive a complex project schedule
• Available to start immediately - the project is already in flight

Vergence logo

About Vergence

Sourced by ZipRecruiter

Vergence is an SBA-certified 8(a) consulting firm based out of Indianapolis. Our focus areas are business consulting, technology services, and healthcare management. We work with a wide range of government and commercial entities.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Indianapolis, IN, US

Year founded

2011

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