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Senior Service Desk Jobs in Raleigh, NC (NOW HIRING)

Kisco Senior Living

Concierge (FT)

Raleigh, NC · On-site

$18.75 - $19.25/hr

Have excellent customer service skills * 6 months to 1 year of front desk, receptionist or resident relations experience * High school diploma or GED preferred * Senior Living experience a plus

DPR Construction

MAC Computer Specialist

Raleigh, NC · On-site

Partner with Service Desk and Endpoint Engineering teams to reduce support complexity. * Evaluate emerging Apple technologies and features that improve productivity and security. * Act as a senior ...

WCPSS

Senior Administrator - Networking

Cary, NC

... SCHOOL/DEPARTMENT Technology Services LOCATION Crossroads II, Cary, NC PAY GRADE Senior ... Troubleshoots and resolves reported network issues received via the Help Desk and escalate, as ...

TerraBella Senior Living

Concierge

Fuquay Varina, NC · On-site

$12.75 - $16.50/hr

TerraBella Senior Living proudly serves thousands of residents and families offering a full range ... Maintains and keeps desk and entry area neat and organized. * Organizes, distributes mail to ...

WCPSS

Senior Administrator - Networking

Cary, NC

... SCHOOL/DEPARTMENT Technology Services LOCATION Crossroads II, Cary, NC PAY GRADE Senior ... Troubleshoots and resolves reported network issues received via the Help Desk and escalate, as ...

Dashiell

Senior Project Manager

Raleigh, NC · On-site

Dashiell, an operating unit of Quanta Services (trading as PWR), is a leading national provider of ... Must be able to endure prolonged periods sitting at a desk and working on a computer for a minimum ...

JLL

Senior Site Ambassador

Morrisville, NC · On-site

This highly visible, client-facing role combines service excellence, leadership, proactive problem ... Monitor and maintain front desk, lobby, conference rooms, and common areas to ensure cleanliness ...

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All JobsService Desk JobsSenior Service Desk JobsSenior Service Desk Jobs in Raleigh, NC

Senior Service Desk information

See Raleigh, NC salary details

$36K

$103.6K

$129.8K

How much do senior service desk jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior service desk in Raleigh, NC is $103,625.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,800.00 and $113,200.00 per year, depending on experience, location, and employer.

What is a senior service desk?

Senior Service Desk professionals are experienced IT support specialists who provide advanced technical assistance to users within an organization. They handle complex issues related to hardware, software, and network systems that cannot be resolved by junior staff. In addition to troubleshooting, they may oversee service desk operations, mentor junior technicians, and help develop support procedures and best practices. Their role is crucial in ensuring minimal downtime and maintaining high levels of user satisfaction.

How does a senior service desk professional typically contribute to team development and mentorship?

As a Senior Service Desk professional, you often play a key role in mentoring junior team members and supporting their technical growth. This includes providing guidance on complex troubleshooting, sharing best practices, and helping new staff acclimate to service desk procedures. Senior team members also assist in developing training materials and may lead knowledge-sharing sessions, ensuring the entire team stays up-to-date with evolving technologies and customer service standards. This collaborative environment not only strengthens the team but also offers opportunities for leadership and career advancement.

What are the key skills and qualifications needed to thrive as a senior service desk professional, and why are they important?

To excel as a Senior Service Desk professional, you need strong troubleshooting abilities, in-depth IT knowledge, and experience with incident management, usually supported by certifications such as ITIL or CompTIA. Familiarity with ticketing systems like ServiceNow or Jira, as well as remote desktop and network diagnostic tools, is commonly required. Outstanding communication, patience, and problem-solving skills help you effectively assist users and mentor junior team members. These skills ensure swift resolution of technical issues, maintain high user satisfaction, and support overall IT service continuity.

What is the difference between Senior Service Desk vs Service Desk Technician?

AspectSenior Service DeskService Desk Technician
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, HDI-Support Center Analyst (entry-level)
Work EnvironmentCorporate IT support, help desk, remote troubleshootingHelp desk, technical support, on-site or remote
ResponsibilitiesAdvanced troubleshooting, mentoring, process improvementBasic troubleshooting, ticket resolution, user support

The Senior Service Desk typically handles complex issues, mentors junior staff, and improves support processes, requiring more certifications and experience. Service Desk Technicians focus on resolving common user issues and providing basic support. The senior role involves leadership and advanced skills, while the technician role is more entry-level and task-focused.

What does a senior service desk analyst do?

A senior service desk analyst provides technical support and troubleshooting for IT issues, assisting end-users with hardware, software, and network problems. They often handle complex incidents, escalate issues when necessary, and may mentor junior staff while using tools like ticketing systems and remote support software.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC?

The most popular types of Service Desk jobs in Raleigh, NC are:

What are popular job titles related to Senior Service Desk jobs in Raleigh, NC?

For Senior Service Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Senior Service Desk jobs in Raleigh, NC look for?

The top searched job categories for Senior Service Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Senior Service Desk jobs?

Cities near Raleigh, NC with the most Senior Service Desk job openings:

Senior Service Desk jobs near you
Infographic showing various Senior Service Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $103,625 per year, or $49.8 per hour.

Concierge (FT)

Kisco Senior Living

Raleigh, NC • On-site

$18.75 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Kisco Senior Living rating

7.9

Company rating: 7.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

4th of 242 rated social care providers

Job description

Job Description

The Concierge at The Cardinal at North Hills provides exceptional customer service that establishes a warm, secure and friendly atmosphere in the community. Greet residents and visitors at the front desk and by phone in a friendly, timely and professional manner. Respond immediately to emergencies and resident requests.

Schedule: Monday - Friday 9am-5pm

Rate of pay: $18.75/hr - $19.25/hr 

Paid Vacation / Sick Time /  7 Paid HolidaysExcellent - Medical / Dental / Vision Benefits / 401K

Free Meal each shift

What will I do every day?

  • Schedule and manage appointments: keep track of the resident's calendar, schedule personal appointments, and make sure they don't miss important events.
  • Plan travel arrangements: take care of the resident's travel arrangements, including booking flights, hotels, rental cars, and any other necessary logistics.
  • Manage household tasks: oversee various household tasks, such as grocery shopping, paying bills, and supervising maintenance and repairs.
  • Coordinate social events: plan and coordinate social events, such as dinners and parties, and ensure that they run smoothly.
  • Assist with personal tasks: help with personal tasks such as picking up dry cleaning, making reservations, and arranging for deliveries.
  • Research and provide information: research topics of interest to the resident, such as travel destinations, investment opportunities, or health and wellness information.
  • Variety of other tasks based on residents needs

What will I need to be successful in this role?

  • Bring a smile to work every day
  • Have excellent customer service skills
  • 6 months to 1 year of front desk, receptionist or resident relations experience
  • High school diploma or GED preferred
  • Senior Living experience a plus
  • Hotel experience a plus 

What's in it for me? (Great Question!)

  • Competitive pay
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental (Full-time only)
  • Matching 401k (Full-time only)
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for over 30 years.

All offers of employment are subject to satisfying our pre-employment process, which includes successfully passing a drug screen, a job specific-related physical, a TB test, and a background check. If selected for employment, the company will cover the cost of these pre-hire requirements

*Kisco Senior Living is an Equal Opportunity Employer

Employment Type: FULL_TIME

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