As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
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As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an ...
Front Desk Associate - 55+ Community
Clayton, NC · On-site
$12 - $15.25/hr
This role provides exceptional customer service while creating a welcoming, professional, and resident-focused environment. The Front Desk Associate supports daily community operations by assisting ...
Front Desk Associate - 55+ Community
Clayton, NC · On-site
$12 - $15.25/hr
This role provides exceptional customer service while creating a welcoming, professional, and resident-focused environment. The Front Desk Associate supports daily community operations by assisting ...
Hotel Front Desk Associate
Durham, NC · On-site
$15 - $16/hr
Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...
Quick apply
Hotel Front Desk Associate
Durham, NC · On-site
$15 - $16/hr
Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...
Front Desk Associate
Wake Forest, NC · On-site
$10 - $15/hr
Front Desk Associate Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain valuable ...
Front Desk Associate
Wake Forest, NC · On-site
$10 - $15/hr
Front Desk Associate Are you seeking a position that allows you to use your administrative and customer service skills to make a difference in the lives of others? Do you also want to gain valuable ...
Hotel Front Desk Associates
$11 - $13/hr
The Hotel Front Desk Associate is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests throughout their stay. This proactive ...
Quick apply
Hotel Front Desk Associates
$11 - $13/hr
The Hotel Front Desk Associate is responsible for ensuring the smooth and efficient operation of the front desk, providing exceptional customer service to guests throughout their stay. This proactive ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...
Service Desk Analyst
Raleigh, NC · On-site
$20 - $27.25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...
Service Desk Analyst
Raleigh, NC · On-site
$18.25 - $25/hr
Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Associate degree or technical diploma in Information Technology, Computer Science, or a related ...
Description As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will ...
Description As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will ...
Front Desk Associate
Morrisville, NC · On-site
$13 - $16.75/hr
The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...
Front Desk Associate
Morrisville, NC · On-site
$13 - $16.75/hr
The Front Desk Associate will: * Serve as campus receptionist; answer the phone, respond to ... Administrative and/or customer service experience * Proficiency with Google Workspace applications ...
Hotel Front Desk Associate - Brier Creek
Raleigh, NC · On-site
$16.50 - $17/hr
Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...
Quick apply
Hotel Front Desk Associate - Brier Creek
Raleigh, NC · On-site
$16.50 - $17/hr
Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...
Front Desk Associate (part time - Sat.& Sun.)
Fuquay Varina, NC · On-site
$11.50 - $14.75/hr
Associa Carolinas, an Associa company, is hiring a part time Front Desk Associate to work on Sat ... Customer service oriented, collaborative team member, and excellent communications skills (written ...
Front Desk Associate (part time - Sat.& Sun.)
Fuquay Varina, NC · On-site
$11.50 - $14.75/hr
Associa Carolinas, an Associa company, is hiring a part time Front Desk Associate to work on Sat ... Customer service oriented, collaborative team member, and excellent communications skills (written ...
Front Desk Sales
Apex, NC · On-site
$10/hr
About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...
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Front Desk Sales
Apex, NC · On-site
$10/hr
About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...
Front Desk Sales
Apex, NC · On-site
$10/hr
About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...
Quick apply
Front Desk Sales
Apex, NC · On-site
$10/hr
About the Position The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: · ...
Service Desk Technician II
Morrisville, NC · On-site
$52 - $76/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... Azure Administrator Associate, ITIL Foundation, or similar are preferred.Additional Information:
New
Service Desk Technician II
Morrisville, NC · On-site
$52 - $76/hr
The Service Desk Technician will be responsible for creating new users and provisioning access and ... Azure Administrator Associate, ITIL Foundation, or similar are preferred.Additional Information:
New
Front Desk- Sales Associate
Apex, NC · On-site
$15 - $18/hr
Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...
Quick apply
Front Desk- Sales Associate
Apex, NC · On-site
$15 - $18/hr
Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...
Front Desk- Sales Associate
Apex, NC · On-site
$15 - $18/hr
Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...
Front Desk- Sales Associate
Apex, NC · On-site
$15 - $18/hr
Complimentary service membership About the Position: The Front Desk- Sales Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...
Quick apply
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...
IT Service Desk Analyst - Level 1
Raleigh, NC · On-site
$26 - $28/hr
Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Associate of Science in Information Technology / Computer Science or equivalent combination of ...
Service Desk Associate information
See Raleigh, NC salary details
$8.41 - $11
6% of jobs
$11 - $13.60
9% of jobs
$14.38 is the 25th percentile. Wages below this are outliers.
$13.60 - $16.19
31% of jobs
The median wage is $16.56 / hr.
$16.19 - $18.78
25% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$18.78 - $21.37
5% of jobs
$21.37 - $23.96
9% of jobs
$23.96 - $26.55
5% of jobs
$26.55 - $29.15
4% of jobs
$29.15 - $31.74
1% of jobs
$31.74 - $34.33
1% of jobs
$34.33 - $36.92
2% of jobs
$8
$19
$36
How much do service desk associate jobs pay per hour?
As of Sep 4, 2026, the average hourly pay for service desk associate in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.
What is a service desk associate?
Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.
What skills and qualifications are needed to be a service desk associate?
To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.
What challenges do service desk associates face, and how can they manage them?
Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Raleigh, NC?
The most popular types of Service Desk jobs in Raleigh, NC are:
What are popular job titles related to Service Desk Associate jobs in Raleigh, NC?
For Service Desk Associate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Raleigh, NC look for?
The top searched job categories for Service Desk Associate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Desk Associate jobs?
Cities near Raleigh, NC with the most Service Desk Associate job openings:
Martin Marietta Materials rating
7.0
Based on 136 frontline employees who took The Breakroom Quiz
394th of 545 rated manufacturers
Job description
As an Associate Technician, Service Desk, you will work with a team of other analysts providing hardware and application support to our internal and external customers. This role will work in an on-call rotation and will act as the face of Information Services, providing tier 1 support to all levels of the business.
Responsibilities:
- Maintain proper change management and HRIS configurations and procedures documentation. Respond promptly to incoming calls and self-service tickets
- Work both break and fix tickets while helping with project work as needed
- Help troubleshoot customer inquiries from start to finish
- Gather information including who is affected, what the deviation is, when it last worked correctly, and how to get in contact with the appropriate people to follow up
Qualifications:
- Preferred Helpdesk experience
- Strong written and verbal interpersonal skills
- Primary understanding of Windows, hardware and network troubleshooting
- Ability to break down processes and provide clear guidance
- Excellent search capabilities
Preference:
- Familiarity with Citrix hosted applications and Active Directory
- Familiarity ServiceNow or other ITSM application
What Martin Marietta Materials employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Martin Marietta
Sourced by ZipRecruiter
Martin Marietta is an American-based company and a leading supplier of building materials - including aggregates, cement, ready mixed concrete and asphalt.
Industry
Coal, metals and minerals mining
Company size
10,000+ Employees
Headquarters location
Raleigh, NC, US
Year founded
1994