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Entry Level Service Desk Jobs in Raleigh, NC (NOW HIRING)

Open Desk

Outbound Call Specialist

Wake Forest, NC · On-site +1

$17/hr

Open Desk, Inc. Open Desk is a growing research firm supporting the insurance, legal, and HR ... This full-time, entry-level position offers paid training, excellent benefits, growth opportunities ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

$84K - $85K/yr

Open Desk, Inc. Open Desk is a growing research firm supporting the insurance, legal, and HR ... This full-time, entry-level position offers paid training, excellent benefits, growth opportunities ...

Open Desk

Outbound Call Specialist

Wake Forest, NC · Remote

Open Desk, Inc. Open Desk is a growing research firm supporting the insurance, legal, and HR ... This full-time, entry-level position offers paid training, excellent benefits, growth opportunities ...

Actalent

Field Engineer (Entry-Level)

Apex, NC · On-site

... than a desk job. This is an opportunity to get out in the field, work alongside experienced ... services. Whether you're a new graudate or have gained experience through internships, co-ops ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... Experience Level Entry Level Job Type & Location This is a Contract position based out of Raleigh ...

PMG

Accountant

Raleigh, NC

... trading desk, and make recommendations on compliance issues. * Bachelor's or Master's degree in Accounting, Finance or Economics * 1-2 years of experience in financial services are preferred.

PMG

Accountant Central Region

Raleigh, NC · On-site

... trading desk, and make recommendations on compliance issues. * Bachelor's or Master's degree in Accounting, Finance or Economics * 1-2 years of experience in financial services are preferred.

PMG

Accountant - Receivables

Raleigh, NC

... trading desk, and make recommendations on compliance issues. * Bachelor's or Master's degree in Accounting, Finance or Economics * 1-2 years of experience in financial services are preferred.

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Entry Level Service Desk information

See Raleigh, NC salary details

$8

$19

$36

How much do entry level service desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for entry level service desk in Raleigh, NC is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $23.12 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Is helpdesk a good entry-level job?

A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
What are the most commonly searched types of Service Desk jobs in Raleigh, NC? The most popular types of Service Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Service Desk jobs? Cities near Raleigh, NC with the most Entry Level Service Desk job openings:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Outbound Call Specialist

Open Desk

Wake Forest, NC • On-site, Remote

$17/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Salary: $17

Outbound Call Specialist
Location: Wake Forest, NC (Remote/Hybrid Must Reside in North Carolina)
Company: Open Desk, Inc.

Open Desk is a growing research firm supporting the insurance, legal, and HR industries. We are seeking a motivated Outbound Call Specialist to join our team. This full-time, entry-level position offers paid training, excellent benefits, growth opportunities, and remote work flexibility for North Carolina residents.

Responsibilities:

  • Make outbound calls to medical facilities across various specialties
  • Research and verify information using web-based tools and internal systems
  • Accurately document findings in standardized report templates
  • Maintain high attention to detail and data integrity
  • Meet deadlines while delivering high-quality customer service

Qualifications:

  • Professional phone communication skills
  • 12 years of office or call center experience preferred (not required)
  • Outbound calling experience a plus
  • Strong organization, accuracy, and computer skills
  • Self-motivated with the ability to work independently

Benefits:

  • Health, Dental, and Vision Insurance
  • Matching 401K
  • Disability and Life Insurance
  • Flexible Spending Account
  • PTO and Paid Holidays
  • Annual Anniversary Bonus

Why OD:

We offer a positive, supportive workplace with paid training, opportunities for advancement, employee recognition, and regular social and volunteer events.