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Service Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Noblesoft Technologies

Lead Service Desk

Morrisville, NC · On-site

Primary responsibilities include managing the quality of infrastructure services and developing and ... The Service Desk Lead is a position with accountability of the technical service desk. The Service ...

Pipe Recruit

Service Desk Consultant/Lead

Raleigh, NC · On-site

Service Desk Management: * Oversee day-to-day IT support operations, ensuring timely resolution of incidents and service requests. * Implement ITIL best practices for incident, problem, and change ...

Yochana

Service Desk lead

Cary, NC · On-site

Job Title Manage and lead the Service Desk and Global Account Management (GAM) teams, ensuring alignment with industry best practices. Drive onboarding of new mergers and acquisitions (M&A) into ...

krg technology inc

Service Desk

Cary, NC · On-site

Service Desk Duration : Contract Location : Cary, NC Working knowledge of Active Directory, Outlook 2010/2013, MS Exchange Working knowledge of VPN solutions as well as RSA SecurID tokens Strong ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... · Managing, prioritizing, and documenting incoming questions and service desk tickets · Resolving technical issues quickly and efficiently · Installing and configuring software and meeting end ...

NovaLink Solutions

Service Desk / Help desk

Raleigh, NC · On-site

The Service Desk uses technical expertise in the Service Delivery of an Information Technology ... Ability to work independently to analyze customer s needs and resolve technical problems; manage ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Service Desk Analyst (Hybrid - Raleigh, NC) Location: Raleigh, NC Travel: Up to 5-10% regional ... Incident & Request Management * Log, track, prioritize, and update incidents and service requests ...

Dillon Supply Company

Service Desk Analyst

Raleigh, NC

$18.25 - $25/hr

Request Management * Log, track, prioritize, and update incidents and service requests using ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

STI

Service Desk Specialist

Raleigh, NC · On-site

Remote work for contractors is at the discretion of management and will be reviewed on an ongoing ... The Service Desk uses technical expertise in the Service Delivery of an Information Technology ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Role: Service desk Analyst Location: Morrisville, NC - Onsite * Provide first-level technical ... Manage user accounts in Azure Active Directory including password resets, account unlocks, license ...

Wintellisys

Service Desk Technician

Morrisville, NC

Wintellisys, Inc. has joined with a large company in search of a Service Desk Technician. This is a ... Must work well with senior Infrastructure members and management. * Ability to accept initiates ...

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Service Desk Manager information

See Raleigh, NC salary details

$35.5K

$91.9K

$152.6K

How much do service desk manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for service desk manager in Raleigh, NC is $91,874.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $109,400.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Raleigh, NC?

The most popular types of Service Desk jobs in Raleigh, NC are:

What are popular job titles related to Service Desk Manager jobs in Raleigh, NC?

For Service Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Raleigh, NC look for?

The top searched job categories for Service Desk Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Desk Manager jobs?

Cities near Raleigh, NC with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $91,880 per year, or $44.2 per hour.

Lead Service Desk

Noblesoft Technologies

Morrisville, NC • On-site

Contractor

Re-posted 8 days ago

Job description

Role – Service desk lead

Location – Morrisville, NC (Onsite)
 

Job Description

To lead the delivery of Service Desk & support functions like incident & change management and all supporting activities associated with Application & Infra Management.
Primary responsibilities include managing the quality of infrastructure services and developing and implementing processes and procedures that will contribute to increased levels of availability and performance, decrease system faults, lower costs and ultimately higher levels of client satisfaction. The role involves suggesting & implementing agreed process adherence, efficiency and value added services to the customer.

Job Functions & Responsibilities:
The Service Desk Lead is a position with accountability of the technical service desk. The Service Desk Manager is expected to work closely with their counterparts at the client side and also with enabling functions in the Organization to manage and drive transition of infrastructure management activities into a remote model, and provide oversight over all aspects of quality and service levels.

Specific responsibilities include:
A. Deliver Managed Services for the global Clients. Transformation experience will be a plus.
B. Build and manage teams and direct all related People/ Process and Technology Competencies and work closely with Technical CoE Leads.
C. Build and Maintain customer relationship.
D. Effectively monitor, control and support infrastructure service delivery ensuring all agreed methodologies and procedures are followed
E. Other responsibilities as follows:-
• Expansion of services to fill entire gamut of infrastructure services.
• Focus on project opportunities and transformation initiatives.
• ITIL process definitions and implementation.
• Automation in service delivery.
• Ensure knowledge retention.
• Resource management & Utilization, Attrition control.
• Audit and security compliance – both from HCL and customer’s requirements.
• Management reporting - both for HCL and customer.
• Conduct regular in-depth service and process audits.
• Employee retention, motivation and training.
• Focus on grooming people from L1 to L2, L2 to L3 within select timelines.
• Overall SLA management – Operation interaction with technologies Lead / Service Owner
• Manage & deliver overall Customer Satisfaction.
• Manage & deliver overall employee satisfaction.

Qualifications & Skills Desired:
(Experience Education/Certifications)
• 7-10 Years of experience out of which at least 2+ years of IT Operations and Management at team/Operations manager level.
• Comfortable in a fast-paced high-pressure rapidly evolving entrepreneurial environment.
• Strong managerial, Team Building, and Decision-Making skills.
• Expertise in Defining Process & Task Distribution and ensure the implementation within the Service.
• B.E / B. Tech / MCA, non-technical graduate degree with desired experience.
• Excellent written and verbal communications skills in English
• Excellent interpersonal skills.
• Strong people management skills
• Open to work in a 24x7 environment and flexible with work timings