Syntricate Technologies is looking for an Incident & Problem Coordinator to join their Service ... ServiceNow_IT Service Management Company : Syntricate Technologies offers quality assurance ...
Syntricate Technologies is looking for an Incident & Problem Coordinator to join their Service ... ServiceNow_IT Service Management Company : Syntricate Technologies offers quality assurance ...
Syntricate Technologies is seeking an Incident & Problem Coordinator to join their Service ... ServiceNow_IT Service Management Company : Syntricate Technologies offers quality assurance ...
Syntricate Technologies is seeking an Incident & Problem Coordinator to join their Service ... ServiceNow_IT Service Management Company : Syntricate Technologies offers quality assurance ...
Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations. • 1 year of experience using ...
Incident or Problem Management, IT Service Desk, IT Network Operations, Active Directory, MS Exchange, Data Center Operations, Cloud Computing, or Security Operations. • 1 year of experience using ...
Incident & Problem Management · Investigate batch failures and identify root causes. · Troubleshoot JCL, dataset, scheduling, and application-related issues. · Manage incidents and service ...
Incident & Problem Management · Investigate batch failures and identify root causes. · Troubleshoot JCL, dataset, scheduling, and application-related issues. · Manage incidents and service ...
Service Now Developer
$50 - $68.75/hr
Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...
Service Now Developer
$50 - $68.75/hr
Kind Regards, Sevagan 661-367-8000 Ext: 513 Sevagan at krgtech.com Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change ...
... Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI ...
... Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM Content Management: - developing ESS page. UI ...
Mainframe Production Support
Cary, NC · On-site
$80K - $110K/yr
Direct, NDM, FTP/SFTP) • File reconciliation Incident & Problem Management • ServiceNow • Remedy • Jira • Root Cause Analysis (RCA) • Production Incident Management Monitoring Tools • ...
Mainframe Production Support
Cary, NC · On-site
$80K - $110K/yr
Direct, NDM, FTP/SFTP) • File reconciliation Incident & Problem Management • ServiceNow • Remedy • Jira • Root Cause Analysis (RCA) • Production Incident Management Monitoring Tools • ...
Mainframe Test Batch Support Analyst
Raleigh, NC · On-site
$90K - $100K/yr
Incident & Problem Management • Investigate batch failures and identify root causes. • Troubleshoot JCL, dataset, scheduling, and application-related issues. • Manage incidents and service ...
Mainframe Test Batch Support Analyst
Raleigh, NC · On-site
$90K - $100K/yr
Incident & Problem Management • Investigate batch failures and identify root causes. • Troubleshoot JCL, dataset, scheduling, and application-related issues. • Manage incidents and service ...
Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...
Cary, NC Technical Consultant Candidate should have good Admin / Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge ...
Senior Tech Service Mgmt
Raleigh, NC · On-site
$94K - $158K/yr
Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections Serve as outage manager/crisis manager/incident manager/problem manager to ...
Senior Tech Service Mgmt
Raleigh, NC · On-site
$94K - $158K/yr
Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections Serve as outage manager/crisis manager/incident manager/problem manager to ...
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Drive operational excellence through incident, problem, change, and service management practices. * Serve as the senior escalation point for critical production issues and service disruptions.
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
Lead incident/problem/change management; conduct root cause analysis and drive CAPAs * Monitor connectors, job queues, and data flows; plan upgrades, patch cycles, and license/vendor management
IT Infrastructure Specialist
Wendell, NC · On-site
Experience with ITIL-based processes, especially Incident, Problem, and Change Management.Familiarity with infrastructure governance and standardization in global organizations.Understanding of OT ...
IT Infrastructure Specialist
Wendell, NC · On-site
Experience with ITIL-based processes, especially Incident, Problem, and Change Management.Familiarity with infrastructure governance and standardization in global organizations.Understanding of OT ...
IT Infrastructure Specialist
Wendell, NC · On-site
Experience with ITIL-based processes, especially Incident, Problem, and Change Management. * Familiarity with infrastructure governance and standardization in global organizations. * Understanding of ...
IT Infrastructure Specialist
Wendell, NC · On-site
Experience with ITIL-based processes, especially Incident, Problem, and Change Management. * Familiarity with infrastructure governance and standardization in global organizations. * Understanding of ...
Incident Problem Manager information
See Raleigh, NC salary details
$35.5K - $49.4K
3% of jobs
$49.4K - $63.2K
5% of jobs
$63.2K - $77.1K
5% of jobs
$77.1K - $91K
5% of jobs
$91K - $104.9K
2% of jobs
$104.9K - $118.7K
3% of jobs
$121.3K is the 25th percentile. Wages below this are outliers.
$118.7K - $132.6K
4% of jobs
$132.6K - $146.5K
0% of jobs
$146.5K - $160.4K
0% of jobs
$160.4K - $174.2K
0% of jobs
The median wage is $178.4K / yr.
$174.2K - $188.1K
72% of jobs
$35.5K
$158.8K
$188.1K
How much do incident problem manager jobs pay per year?
As of Sep 2, 2026, the average yearly pay for incident problem manager in Raleigh, NC is $158,842.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,400.00 and $187,600.00 per year, depending on experience, location, and employer.
What does an Incident Problem Manager do?
An Incident Problem Manager is responsible for overseeing the process of identifying, investigating, and resolving incidents and underlying problems within an organization's IT systems. They work to minimize the impact of disruptions, coordinate responses to incidents, and analyze root causes to prevent future occurrences. This role often involves collaborating with technical teams, managing communication with stakeholders, and ensuring that procedures are followed according to IT service management frameworks like ITIL. Their goal is to improve IT service reliability and reduce downtime for the business.
How does an Incident Problem Manager typically collaborate with technical and non-technical teams during major incidents?
Incident Problem Managers play a critical role in bridging communication between technical teams (like IT support, network engineers, or developers) and non-technical stakeholders (such as business unit leaders or customer service). During major incidents, they coordinate response efforts, facilitate status updates, and ensure all parties are aligned on next steps and remediation plans. Effective collaboration involves translating complex technical issues into clear, actionable information for non-technical audiences, managing expectations, and driving post-incident reviews to prevent recurrence. This cross-functional coordination is essential for minimizing business impact and ensuring swift resolution.
What are the key skills and qualifications needed to thrive as an Incident Problem Manager, and why are they important?
To thrive as an Incident Problem Manager, you need strong analytical skills, IT service management knowledge, and experience with incident and problem resolution processes, often supported by ITIL certification. Familiarity with ITSM tools like ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional communication, leadership, and critical thinking abilities enable effective coordination and root-cause analysis across teams. These skills are crucial to minimizing downtime, ensuring service continuity, and driving long-term improvements in IT operations.
What is the difference between Incident Problem Manager vs Incident Coordinator?
| Aspect | Incident Problem Manager | Incident Coordinator |
|---|---|---|
| Primary Role | Manages the lifecycle of incidents and problems to minimize impact and prevent recurrence | Coordinates incident response activities, ensuring timely resolution and communication |
| Certifications | ITIL Foundation, Problem Management certifications | ITIL Foundation, Incident Management certifications |
| Work Environment | Typically in IT service management teams, focusing on problem analysis | Operational teams, focusing on incident handling and communication |
While both roles are involved in incident management, the Incident Problem Manager focuses on identifying root causes and preventing future issues, whereas the Incident Coordinator handles day-to-day incident response and communication. Both roles are essential for effective IT service delivery but differ in scope and responsibilities.
What are popular job titles related to Incident Problem Manager jobs in Raleigh, NC?
For Incident Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Incident Problem Manager jobs in Raleigh, NC look for?
The top searched job categories for Incident Problem Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Incident Problem Manager jobs?
Cities near Raleigh, NC with the most Incident Problem Manager job openings:
Full-time
Re-posted 21 days ago
Job description
Job Summary:
Syntricate Technologies is looking for an Incident & Problem Coordinator to join their Service Operations team supporting Wallet & Payments. The role involves rapid resolution of service outages and leading post-incident activities such as root cause analysis and remediation.
Responsibilities:
• You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.
• In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident.
• You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes.
• After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.
Qualifications:
Required:
• Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
• Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
• Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Preferred:
• ITIL certification or equivalent work experience
• Experience in the Finance product space, such as Digital Payment services, or Bank Operations
• Ticket tracking via ServiceNow, Jira, Remedy or similar tooling
• Data analysis and visualization using Excel, Numbers, Tableau or similar tooling
• Splunk log query syntax and optimization
• Knowledge of the software development lifecycle and its phases
• Production support in both on-prem data center and cloud computing environments
• Digital : ServiceNow_IT Service Management
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Syntricate Technologies is looking for an Incident & Problem Coordinator to join their Service Operations team supporting Wallet & Payments. The role involves rapid resolution of service outages and leading post-incident activities such as root cause analysis and remediation.
Responsibilities:
• You'll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.
• In the role of Incident & Problem Coordinator, you'll be the primary contact and source of truth for an incident.
• You'll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes.
• After service is restored, you'll drive post-incident activities such as root cause analysis and remediation.
Qualifications:
Required:
• Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents.
• Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful.
• Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned.
• Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights.
• Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical, and increasing overall efficiency.
Preferred:
• ITIL certification or equivalent work experience
• Experience in the Finance product space, such as Digital Payment services, or Bank Operations
• Ticket tracking via ServiceNow, Jira, Remedy or similar tooling
• Data analysis and visualization using Excel, Numbers, Tableau or similar tooling
• Splunk log query syntax and optimization
• Knowledge of the software development lifecycle and its phases
• Production support in both on-prem data center and cloud computing environments
• Digital : ServiceNow_IT Service Management
Company:
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Syntricate Technologies
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US